Senior Customer Experience Manager – East Coast – Cloud Security & AI SaaS Solutions at brighthush – Championing Enterprise Adoption & Revenue Growth

About brighthush

brighthush is not just a cybersecurity vendor; it is a movement redefining how the world protects its most valuable digital assets in the age of artificial intelligence. With a laser focus on cloud and AI applications, we have built an AI‑enhanced platform that unifies code, cloud, and runtime into a single, shared context. This unique approach gives our customers—more than 65% of the Fortune 100—unparalleled visibility and control over their entire attack surface, allowing them to innovate faster, deploy more securely, and reduce risk at scale.

Our mission is simple yet ambitious: empower every enterprise to secure its cloud workloads with the same confidence it has in its on‑prem infrastructure. To achieve this, we rely on a global community of “Wizards” – our term for security experts – who collaborate across continents to scan, secure, and protect over 230 billion files every day. brighthush is a fast‑growing startup that has already earned the trust of security leaders worldwide, and we are looking for senior leaders who can help us accelerate that growth.

Position Overview

Location: Eastern United States (remote‑friendly with occasional travel to client sites)

As a Senior Customer Experience Manager at brighthush, you will be the linchpin between our customers and the entire brighthush organization. Your mandate is to guide the world’s largest and most complex high‑tech, cloud‑based enterprises through a multi‑year journey to secure cloud adoption. You will partner with sales, support, success, product, engineering, and executive stakeholders to deliver transformational outcomes that prioritize robust cloud security practices and maximize the value of our solutions.

Key Responsibilities

• Project Leadership & Execution: Own and drive cross‑functional initiatives that elevate cloud security maturity. Collaborate with core account groups (Sales, Support, Success), product and engineering teams, and customer stakeholders to deliver measurable results.
• Stakeholder Engagement: Build trust with C‑suite executives, CISOs, and technical leads. Facilitate workshops, executive briefings, and technical deep‑dives to ensure alignment on security goals and implementation plans.
• Customer Vision & Strategy: Develop a deep understanding of each customer’s business objectives, culture, and security requirements. Translate those insights into a tailored adoption roadmap that aligns with their long‑term strategy.
• Relationship Building: Cultivate relationships across all levels—from day‑to‑day technicians to CISO‑level executives—ensuring a unified view of the customer’s security posture and opportunities for growth.
• Value Evangelism: Champion brighthush’s value proposition by guiding customers to adopt the right secure solutions at the right time. Use data, case studies, and ROI models to demonstrate tangible business impact.
• Internal Advocacy: Act as the customer’s voice within brighthush. Advocate for product enhancements, support improvements, and policy changes that directly address customer pain points.
• Transformation Guidance: Leverage your project‑management expertise to shepherd customers from onboarding through all stages of adoption, with a strong emphasis on implementing and maintaining robust cloud security practices.
• Innovation & Problem Solving: Identify and solve complex security challenges by introducing new ideas, tools, and mechanisms. Navigate internal politics and resource constraints to deliver solutions that meet customer needs.
• Opportunity Identification: Work closely with the Customer Account team to uncover strategic cloud opportunities, such as deepening product use or expanding into new business units, that drive revenue growth.
• Business Case Development: Provide support through TCO analysis, ROI modeling, and business case assessments to align security initiatives with customer financial objectives.
• Tool Ecosystem Management: Understand the broader security tool landscape and recommend consolidation or integration strategies that enhance brighthush’s value proposition.
• Security Adoption Acceleration: Define milestones, remove blockers, and implement governance processes that ensure secure workload migrations and continuous improvement.
• Enablement & Training: Design and deliver a comprehensive training strategy that upskills both technical and non‑technical roles across the customer’s organization, with a focus on cloud security awareness.
• Governance & Partnership Management: Implement effective governance structures that prioritize security and ensure a high‑quality partnership with the customer.

Essential Qualifications

• Minimum 6 years of experience in a customer‑facing strategic role (e.g., Customer Success Manager, Account Executive, or similar) within a high‑growth SaaS environment.
• Exceptional communication and interpersonal skills, with a proven ability to engage stakeholders at all levels, from technical teams to C‑suite executives.
• Rapid learning ability—demonstrated capacity to quickly master complex product portfolios, pricing models, and value propositions.
• Proven track record of working with Fortune 100 customers in cloud‑based technology environments, delivering measurable business outcomes.
• Experience managing strategic customers with an entrepreneurial mindset, driving problem‑solving and delivering effective solutions for complex engagements.
• Deep understanding of Security SaaS offerings, pricing models, and the evolving threat landscape.

Preferred Qualifications

• Senior customer‑experience or account‑management experience within a high‑growth SaaS company.
• Demonstrated success in driving adoption, expansion, and renewal of cloud security solutions.
• Strong analytical skills, with the ability to build business cases, TCO analyses, and ROI models.
• Hands‑on experience with major cloud platforms (AWS, Azure, GCP) and security tooling.
• Knowledge of compliance frameworks (SOC 2, ISO 27001, NIST, GDPR, etc.) and how they intersect with cloud security.

Skills & Competencies

• Strategic thinking and execution with a customer‑centric mindset.
• Project management expertise—managing timelines, deliverables, and cross‑functional teams.
• Strong analytical and problem‑solving abilities.
• Excellent written and verbal communication skills.
• Ability to influence without authority and build consensus across diverse stakeholders.
• Passion for cloud security and a deep curiosity about emerging AI‑driven threat intelligence.
• Adaptability and resilience in a fast‑paced, high‑growth environment.

Career Growth & Learning Opportunities

At brighthush, your growth is our success. As a Senior Customer Experience Manager, you will:

• Lead high‑impact initiatives that shape the future of cloud security for Fortune 100 customers.
• Collaborate with senior leaders across product, engineering, and sales to influence product roadmap and go‑to‑market strategies.
• Mentor junior team members and share best practices across the Customer Experience organization.
• Participate in continuous learning programs—certifications in cloud security, AI, and advanced project management.
• Earn performance‑based bonuses, equity, and a comprehensive benefits package that rewards your contributions.

Work Environment & Culture

brighthush fosters a culture of innovation, collaboration, and inclusivity. We celebrate diverse perspectives and empower our employees to bring their authentic selves to work. Our environment is:

• Fast‑moving and dynamic, with a startup mindset that encourages experimentation.
• Team‑centric, where cross‑functional collaboration is the norm.
• Transparent, with open communication channels between leadership and staff.
• Inclusive, with a commitment to equal opportunity and a zero‑tolerance policy for discrimination.
• Fun, with regular team events, hackathons, and community outreach initiatives.

Compensation & Benefits

Compensation for this full‑time position includes a competitive base salary, performance‑based bonus, equity, and a robust benefits package. While the base salary range for the Eastern United States is $110,000—$151,000 USD, individual pay is determined by role, level, location, and relevant experience. Additional compensation includes:

• Annual performance bonus potential.
• Equity grants that align your success with the company’s long‑term growth.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development stipend and access to industry conferences.
• Flexible work arrangements and remote‑friendly policies.

Legal & Diversity Statement

Applicants must have the legal right to work in the United States without the need for visa sponsorship. This role does not offer visa sponsorship.

brighthush is an equal‑opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, political views, or any other legally protected characteristic.

By submitting your application, you acknowledge that brighthush will process your personal data in accordance with brighthush’s Privacy Policy.

Ready to Join brighthush?

If you are a strategic, customer‑focused leader with a passion for cloud security and AI, we want to hear from you. Apply today and help us build the next generation of secure, AI‑driven cloud environments for the world’s most influential enterprises.