Senior Customer Experience Manager – Technical Advisory, Relationship Excellence & Strategic Account Leadership for Hyper‑Converged Infrastructure at brighthush

About brighthush

brighthush is a trailblazer in the hyper‑converged infrastructure (HCI) and cloud software arena, redefining how enterprises design, deploy, and manage their digital ecosystems. With a relentless focus on innovation, customer success, and operational excellence, brighthush empowers organizations worldwide to accelerate digital transformation, reduce complexity, and unlock new levels of agility and performance. Our solutions are engineered to be scalable, secure, and future‑ready, enabling businesses to thrive in an increasingly connected world.

Why brighthush is the Ideal Destination for Forward‑Thinking Professionals

At brighthush, we believe that the heart of any technology company lies in the people it serves. Our Customer Experience (CX) organization is the bridge between cutting‑edge solutions and the real‑world challenges our clients face. As a Senior Customer Experience Manager, you will be at the forefront of this bridge, shaping the journey of mid‑to‑senior level stakeholders across France and beyond. We offer a dynamic, collaborative, and growth‑oriented environment where your technical expertise, relationship‑building skills, and passion for customer advocacy will be celebrated and amplified. Whether you thrive in a remote setting or enjoy occasional in‑office collaboration, brighthush provides the flexibility and resources you need to succeed.

The Opportunity – Lead, Innovate, and Inspire

We are looking for an experienced, technically savvy, and customer‑centric professional to lead our newly established Customer Experience team in France. In this role, you will:

• Build and nurture long‑term relationships with a portfolio of key accounts, positioning yourself as a trusted advisor.
• Design, implement, and continuously refine Customer Success Plans that align with each client’s strategic objectives.
• Monitor satisfaction metrics, proactively address concerns, and champion initiatives that elevate the overall customer experience.
• Drive product adoption and expansion by leveraging deep technical knowledge and fostering proactive engagement.
• Collaborate cross‑functionally with Sales, Product, Engineering, and Support to ensure seamless delivery of value.
• Establish foundational CX processes, best practices, and knowledge bases that set the standard for the organization.
• Achieve NCX certification within the first year to deepen your expertise and credibility in customer experience management.
• Advocate for customer needs and provide actionable feedback to influence product roadmaps and service enhancements.

Key Responsibilities

• Act as the primary point of contact for assigned accounts, ensuring a high level of engagement and satisfaction.
• Conduct regular business reviews, track progress against success metrics, and adjust plans as needed.
• Identify upsell and cross‑sell opportunities that align with customer goals and brighthush’s value proposition.
• Lead quarterly and annual account planning sessions, collaborating with internal stakeholders to align resources.
• Maintain a deep understanding of brighthush’s product portfolio, industry trends, and competitive landscape.
• Document and share best practices, lessons learned, and customer insights across the CX organization.
• Represent brighthush at industry events, conferences, and client meetings to strengthen brand presence.
• Develop and deliver executive‑level presentations that translate technical solutions into business value.
• Mentor junior CX team members, fostering a culture of continuous improvement and professional growth.
• Analyze customer data to uncover trends, predict churn, and recommend proactive interventions.

Essential Qualifications

• Minimum of 5 years in customer‑facing technical roles, engaging with mid‑to‑senior level stakeholders.
• Proven technical expertise in data center technology, virtualization, and hyper‑converged solutions.
• Strong understanding of architectural frameworks such as ITIL and TOGAF.
• Experience managing large‑scale customer operational standards and processes.
• Exceptional communication, negotiation, and relationship‑building skills.
• Fluency in French and English (both written and spoken).
• Willingness to travel 10–12+ customer accounts per week, with occasional regional travel.
• Demonstrated ability to translate complex technical concepts into clear business value.

Preferred Qualifications

• Relevant technical certifications (e.g., VCDX, VCAP, NCX, NCM, NCP) or a clear roadmap toward obtaining them.
• Experience in a high‑growth technology company with a strong focus on customer success.
• Background in consulting or professional services, providing strategic guidance to enterprise clients.
• Demonstrated ability to influence product development through customer advocacy.
• Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight).
• Knowledge of data analytics tools and dashboards for customer health scoring.

Core Skills & Competencies

• Strategic Thinking – Ability to align customer goals with brighthush’s solutions and roadmap.
• Technical Fluency – Deep knowledge of virtualization, hyper‑converged infrastructure, and cloud services.
• Customer Advocacy – Passion for championing client needs and driving continuous improvement.
• Project Management – Skilled at coordinating cross‑functional initiatives and meeting deadlines.
• Data‑Driven Decision Making – Comfortable using metrics and analytics to inform strategy.
• Adaptability – Thrives in a fast‑changing environment and embraces new challenges.
• Collaboration – Works effectively with Sales, Product, Engineering, and Support teams.
• Leadership Presence – Ability to influence senior stakeholders and drive consensus.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As a Senior Customer Experience Manager, you will:

• Progress to leadership roles within the CX organization, such as CX Director or Head of Customer Success.
• Participate in executive‑level strategy sessions, influencing the direction of product development and market positioning.
• Access a comprehensive learning and development program, including technical certifications, leadership training, and industry conferences.
• Benefit from a mentorship program that pairs you with senior leaders across the organization.
• Contribute to brighthush’s global community of CX professionals, sharing insights and best practices.
• Lead cross‑regional initiatives that shape the future of customer experience across the European market.
• Earn recognition through internal awards and external industry accolades for outstanding customer impact.

Work Environment & Culture

brighthush fosters a culture of innovation, collaboration, and inclusivity. Our remote‑first approach means you can work from anywhere in France, with the flexibility to visit our local office for team meetings, workshops, or client events. We celebrate diversity, encourage open dialogue, and empower every team member to bring their authentic self to work.

Key cultural pillars include:

• Customer Obsession – Every decision is driven by the goal of delivering exceptional value to our clients.
• Continuous Learning – We invest in your growth through training, certifications, and knowledge sharing.
• Team Empowerment – You will have autonomy to shape processes, propose solutions, and lead initiatives.
• Work‑Life Balance – Flexible schedules, generous vacation, and wellness programs support your well‑being.
• Global Collaboration – Work alongside colleagues from diverse backgrounds and regions.
• Recognition & Celebration – Regular shout‑outs, team celebrations, and milestone acknowledgments.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards for senior CX roles.
• Performance‑based bonuses tied to customer satisfaction, adoption metrics, and account growth.
• Equity or stock‑option plans to share in the company’s long‑term success.
• Health, dental, and vision insurance for you and your dependents.
• Retirement savings plan with company match.
• Paid time off, parental leave, and flexible work arrangements.
• Professional development budget and travel allowances for client visits.
• Wellness initiatives, including gym memberships and mental health resources.
• Annual team retreats and off‑site strategy sessions.

How to Apply

If you are a seasoned customer‑facing technical professional ready to elevate the experience of enterprise clients and drive tangible business outcomes, we invite you to apply. Join brighthush and become part of a team that values expertise, fosters growth, and delivers world‑class solutions to customers worldwide.

To submit your application, please visit our careers portal and complete the online application form. We look forward to exploring how your unique skills and passion can help shape the future of customer experience at brighthush.