Senior Customer Experience & Operations Coordinator – Remote, Data‑Driven, Client Success Champion – Elevate CX & Drive Growth at brighthush

About brighthush

brighthush is a trailblazer in the customer‑experience arena, redefining how businesses connect, engage, and delight their audiences. With a mission to empower organizations through data‑rich insights, intuitive tools, and world‑class support, we help brands transform every touchpoint into a memorable, value‑driven interaction. Our culture is built on innovation, collaboration, and a relentless pursuit of excellence, fostering a global community of passionate professionals who thrive on solving complex challenges and delivering measurable impact.

Role Overview

We’re seeking a dynamic, results‑oriented Customer Experience & Operations Coordinator to join our fully remote team. In this pivotal role, you will be the linchpin that keeps our client‑centric operations running smoothly, ensuring that every interaction reflects brighthush’s commitment to excellence. You’ll blend strategic vision with hands‑on execution, collaborating across departments to streamline processes, elevate service quality, and unlock new growth opportunities.

Why This Role Matters

Customer experience is the heartbeat of any successful business. As a Customer Experience & Operations Coordinator at brighthush, you’ll:

• Shape the future of our client support framework.
• Drive initiatives that directly influence customer satisfaction and retention.
• Serve as the bridge between our internal teams and the external world, ensuring seamless communication and rapid problem resolution.

Key Responsibilities

• Operational Excellence: Provide comprehensive administrative, logistical, and operational support to the Customer Success and Support teams, ensuring that every process runs like a well‑orchestrated symphony.
• Project & Resource Management: Own project timelines, allocate resources, and coordinate cross‑functional efforts to meet deliverables on schedule, while maintaining a clear view of the bigger picture.
• Client Interaction: Respond promptly and professionally to client inquiries, escalations, and feedback, turning challenges into opportunities for improvement and learning.
• Process Optimization: Analyze existing workflows, identify bottlenecks, and implement scalable solutions that enhance efficiency and reduce turnaround times.
• Data Integrity: Maintain highly accurate internal records, enforce strict data hygiene protocols, and ensure compliance with privacy regulations.
• Stakeholder Collaboration: Partner with product, engineering, marketing, and sales teams to align on customer‑centric initiatives and share insights.
• Continuous Improvement: Track key performance indicators (KPIs), generate actionable reports, and recommend data‑driven improvements to senior leadership.
• Remote Team Champion: Foster a culture of trust, accountability, and open communication within a fully distributed environment, ensuring every team member feels connected and empowered.

Essential Qualifications

• 1–3 years of progressive experience in a customer‑facing or operations role.
• Proven ability to de‑escalate conflicts, solve problems, and manage customer relationships with empathy.
• Exceptional written, verbal, and asynchronous communication skills.
• Highly organized with a strong prioritization framework.
• Comfortable and productive in a fully remote, distributed setting.

Preferred Qualifications

• Experience with customer‑success platforms (e.g., brighthush).
• Familiarity with project management tools (e.g., brighthush).
• Basic data analysis skills using spreadsheet software or BI tools.
• Prior exposure to SaaS or tech‑centric environments.
• Knowledge of GDPR, CCPA, or other data‑privacy frameworks.

Skills & Competencies

• Analytical Thinking: Ability to interpret data, spot trends, and translate insights into actionable strategies.
• Emotional Intelligence: High empathy, active listening, and the capacity to build rapport with diverse stakeholders.
• Stakeholder Management: Skilled at negotiating, influencing, and aligning cross‑functional teams toward common goals.
• Adaptability: Thrive in a fast‑paced, evolving environment and pivot quickly when priorities shift.
• Tech Savvy: Comfortable learning new tools and automating repetitive tasks to boost productivity.
• Collaboration: Strong team spirit, willingness to share knowledge, and a proactive approach to problem solving.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Experience & Operations Coordinator, you’ll:

• Progress into senior roles such as Customer Experience Manager, Operations Lead, or Product Strategist.
• Participate in quarterly “Innovation Labs” where you can prototype new customer‑centric features.
• Access a generous annual learning stipend to enroll in courses, certifications, or conferences.
• Receive mentorship from seasoned leaders across product, engineering, and sales.
• Contribute to company‑wide initiatives that shape brighthush’s strategic direction.

Work Environment & Culture

Our remote‑first culture is built on trust, transparency, and a shared commitment to excellence. You’ll enjoy:

• Flexible work hours that respect your personal rhythm.
• Regular virtual team‑building events, including game nights, wellness workshops, and hackathons.
• A culture of open feedback, where ideas are valued and decisions are data‑driven.
• Access to a digital “watercooler” for spontaneous collaboration and knowledge sharing.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation & Benefits

While the base salary is competitive and commensurate with experience, we also offer:

• Performance‑based bonus structure tied to customer satisfaction metrics.
• Annual learning & development stipend to support your professional growth.
• Health and wellness benefits (health, dental, vision) tailored to your location.
• Paid time off, including vacation, sick leave, and personal days.
• Flexible work‑from‑home setup with a stipend for home office equipment.
• Employee referral program with attractive rewards.

How to Apply

Ready to make a tangible impact on customer experience? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We’re excited to learn how your skills and passions align with our mission.

Join brighthush Today

At brighthush, you’ll be part of a forward‑thinking team that values innovation, collaboration, and continuous improvement. If you’re passionate about elevating customer journeys, thrive in a remote setting, and are eager to grow both personally and professionally, we want to hear from you. Apply now and help us shape the future of customer experience.