Senior Customer Experience Specialist – Order Placement & Medical Supplies Expert – Remote High‑Volume Call Center – Championing Global Healthcare Distribution Innovation at brighthush

About brighthush

brighthush stands at the forefront of the global healthcare supply chain, weaving together decades of industry expertise with cutting‑edge technology to deliver pharmaceuticals, medical supplies, and laboratory products to hospitals, clinics, private practices, and research institutions in over 40 countries. Our mission is clear: empower healthcare providers to focus on patient care while we manage the logistics, data, and support that keep their operations running smoothly. At brighthush, continuous improvement, collaboration, and an unwavering commitment to customer success are the cornerstones of every interaction, every order, and every innovation we bring to market.

Position Overview

We are looking for a Senior Customer Experience Specialist to join our dynamic, fully remote, high‑volume call center. In this pivotal role, you will be the frontline voice for customers placing orders for medical supplies and equipment. Your daily responsibilities will include accurate order processing, real‑time communication, and delivering an outstanding customer experience that directly influences the efficiency of our supply chain and the satisfaction of our clients. This position offers the chance to make a tangible impact on healthcare delivery while enjoying the flexibility of a fully remote environment.

Why brighthush?

• Be part of a global leader that is reshaping the future of healthcare delivery.
• Enjoy a fully remote work environment with a supportive, collaborative team.
• Access continuous learning and development programs that help you grow.
• Benefit from a comprehensive rewards package that values your well‑being.
• Work in a culture that celebrates diversity, equity, and inclusion.

Key Responsibilities

As a Senior Customer Experience Specialist, you will manage the entire order placement lifecycle—from initial inquiry to final confirmation. Your day‑to‑day tasks will include:

• Answering 60–80 inbound calls daily from customers, caregivers, and referral sources.
• Processing new and repeat orders, collecting insurance and payment information, and ensuring accurate data entry.
• Using multiple computer systems and company‑provided hardware to resolve inquiries and provide real‑time updates.
• Escalating complex or unusual issues to supervisors or team leads for resolution.
• Maintaining compliance with all regulatory standards and internal policies.
• Explaining insurance terminology and product offerings in clear, customer‑friendly language.
• Providing first‑time call resolution and ensuring high customer satisfaction scores.
• Collaborating with cross‑functional teams to address inventory, shipping, and special order requirements.
• Maintaining a positive, empathetic, and professional demeanor at all times.

Essential Qualifications

• High school diploma, GED, or equivalent; additional education or relevant work experience is a plus.
• 2–4 years of experience in a high‑volume call center, preferably in healthcare or a related field.
• Strong communication and active listening skills.
• Proficiency with Microsoft Office and experience navigating order placement systems.
• Demonstrated ability to meet daily metrics such as average handle time, adherence, and quality assurance scores.
• Excellent phone etiquette and a focus on delivering quality service.

Preferred Qualifications

• Experience working remotely or in a work‑from‑home environment.
• Root cause analysis experience and familiarity with call‑center phone systems.
• Background in customer service within the healthcare industry.
• Knowledge of insurance billing processes and terminology.
• Experience with order placement tools and inventory management systems.

Skills & Competencies

• Strong problem‑solving and analytical skills.
• Adaptability to changing priorities and a flexible schedule (8 a.m.–9 p.m. EST, including Saturdays).
• Attention to detail and accuracy in data entry.
• Team player who collaborates effectively across departments.
• Proactive approach to learning new systems and processes.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Customer Experience Specialist, you will have access to:

• Structured onboarding and ongoing training programs that cover product knowledge, compliance, and advanced customer service techniques.
• Mentorship from experienced leaders in customer service and operations.
• Cross‑functional projects that broaden your skill set and expose you to new areas of the business.
• Internal promotion opportunities to senior customer service roles, operations management, or business analytics.
• Continuous learning resources, including webinars, certifications, and tuition reimbursement.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, respect, and innovation. Our remote workforce enjoys:

• Flexible work hours and a healthy work‑life balance.
• A collaborative virtual environment with regular team huddles and one‑on‑one check‑ins.
• Access to digital collaboration tools and a robust knowledge base.
• Recognition programs that celebrate achievements and milestones.
• Commitment to diversity, equity, and inclusion, ensuring every employee can thrive.

Compensation & Benefits

Competitive hourly rate: $15.75–$18.50 per hour, commensurate with experience and location. While no bonus is currently offered, you will receive:

• Medical, dental, and vision coverage.
• Paid time off and a flexible vacation policy.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
• 401(k) savings plan with company match.
• Access to early wage payment through myFlexPay.
• Short‑ and long‑term disability coverage.
• Well‑being resources, including mental health support and wellness programs.
• Paid parental leave and family‑friendly policies.

Remote Work Requirements

As a remote employee, you will need:

• A dedicated, quiet, and distraction‑free workspace.
• High‑speed broadband internet (minimum 25 Mbps download, 10 Mbps upload, ping
• Secure, hardwired connection to the company router.
• Compliance with IT security protocols, including surge protection and network line protection.

Application Process

Ready to join a team that values your expertise and supports your growth? Submit your application today. The application window closes on November 9, 2026. Early submissions are encouraged to secure your spot.

Closing Statement

At brighthush, we are dedicated to delivering excellence in every interaction. If you are passionate about customer service, thrive in a dynamic environment, and want to make a tangible impact on healthcare delivery, we invite you to apply for the Senior Customer Experience Specialist position. Join us and help shape the future of medical supply distribution while advancing your career in a supportive, innovative, and inclusive workplace.