Senior Customer Experience & Store Operations Lead – Elevating Floor Care Excellence, Customer Delight, and Operational Leadership at brighthush

Welcome to brighthush – Where Every Visit Feels Like Home

At brighthush, we’re more than a retailer; we’re a global movement that redefines the off‑price shopping experience for millions of customers worldwide. With a footprint that spans over 1,200 stores across North America, Europe, and Asia, we blend a relentless commitment to sustainability, community engagement, and employee empowerment with a laser focus on delivering premium merchandise at unbeatable prices. Our culture is built on the pillars of integrity, collaboration, and continuous improvement, and we pride ourselves on creating an inclusive environment where every team member can thrive, innovate, and grow.

Why brighthush is the Place to Accelerate Your Career

When you join brighthush, you become part of a dynamic, forward‑thinking team that values innovation, customer satisfaction, and operational excellence. We offer a competitive salary, comprehensive benefits, and a host of professional development opportunities that empower you to shape your career on your own terms. Whether you’re a seasoned retail professional or just starting out, brighthush provides the tools, training, and support you need to succeed and make a real impact.

Position Overview

We are seeking a dedicated Senior Customer Experience & Store Operations Lead to champion floor care excellence and elevate the in‑store experience. In this role, you will maintain a pristine, organized, and welcoming store environment, ensuring that every customer’s visit is memorable. You will operate floor care equipment, manage cleaning schedules, and collaborate with cross‑functional teams to uphold brighthush’s high standards of safety, merchandising, and loss prevention.

Key Responsibilities

• Operate and maintain floor care equipment—including scrubbers, buffers, and vacuum systems—to achieve spotless sales floors, backrooms, and public areas.
• Execute daily cleaning routines—dust mopping, damp mopping, sweeping, vacuuming, dusting, and spot‑cleaning glass and windows—to meet or exceed brand cleanliness standards.
• Cross‑train in multiple store areas (front end, backroom, sales floor, associate lounge, restrooms) to provide flexible support and cover peak business needs.
• Adhere to all operational, merchandising, and loss‑prevention policies, ensuring compliance with shrink reduction protocols and safety guidelines.
• Maintain inventory of cleaning supplies and essential items in the associate lounge, restrooms, and front‑end areas, replenishing as needed.
• Collaborate with store leadership to identify and implement store recovery initiatives, addressing any operational or merchandising issues promptly.
• Communicate effectively with management and associates, providing clear updates on floor care status, equipment maintenance, and any operational concerns.
• Participate in safety awareness programs, maintaining a safe environment for both customers and staff.
• Perform additional duties as assigned, contributing to the overall success of the store.

Essential Qualifications

• High school diploma or equivalent; associate degree preferred.
• Minimum of 1 year experience in retail floor care, housekeeping, or a related field.
• Strong organizational skills with meticulous attention to detail.
• Physical stamina to perform cleaning tasks, operate floor care equipment, and lift heavy objects (up to 50 lbs) safely.
• Excellent verbal and written communication skills, capable of listening, responding, and adapting to changing priorities.
• Ability to multitask and manage time effectively in a fast‑paced retail environment.
• Proficiency in basic computer skills (e.g., Microsoft Office, point‑of‑sale systems).
• Commitment to upholding brighthush’s values of honesty, integrity, and respect.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer experience.
• Knowledge of loss‑prevention techniques and store recovery processes.
• Previous leadership or supervisory experience in a floor care or operations role.
• Familiarity with safety regulations and best practices in a retail environment.
• Proactive problem‑solving mindset and a willingness to take initiative.

Core Competencies

• Customer‑Centric Mindset: Passion for creating a welcoming environment that enhances the shopping experience.
• Operational Excellence: Strong focus on process improvement, efficiency, and quality control.
• Team Collaboration: Ability to work effectively with associates, managers, and cross‑functional teams.
• Adaptability: Comfortable adjusting to new tasks, schedules, and store priorities.
• Safety Consciousness: Vigilant in maintaining a safe and compliant workplace.
• Communication: Clear, concise, and respectful in all interactions.

Career Growth & Development

At brighthush, we believe in nurturing talent from the ground up. As a Senior Customer Experience & Store Operations Lead, you will have access to:

• Structured training programs covering floor care techniques, safety protocols, and brand standards.
• Mentorship from experienced store leaders who provide guidance and career advice.
• Opportunities to advance into supervisory or managerial roles within store operations, merchandising, or loss prevention.
• Cross‑departmental projects that broaden your skill set and expose you to new areas of the business.
• Continuous learning resources, including online courses, workshops, and industry conferences.

Work Environment & Culture

brighthush fosters a vibrant, inclusive culture where every voice matters. Our store teams are known for their camaraderie, resilience, and commitment to delivering exceptional customer service. We celebrate diversity, encourage open communication, and provide a supportive environment that empowers associates to bring their best selves to work.

Compensation & Benefits

While the starting hourly rate for this position ranges from $14.00 to $14.50 per hour, the actual pay is determined by your experience, skills, and performance. In addition to a competitive base salary, brighthush offers:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) and wellness resources.
• Discounts on brighthush merchandise and partner products.
• Childcare and cell phone discount programs.
• Pet and legal insurance options.
• Credit union membership benefits.
• Referral bonuses for successful hires.
• Short‑term and long‑term disability coverage.
• Paid parental leave and adoption assistance.
• Auto and home insurance discounts.
• Scholarship program for associate education.

How to Apply

Ready to elevate your career and make a tangible impact on the customer experience? Click the link below to submit your application and join the brighthush family.