Senior Customer Experience Strategist – Global Digital Engagement, Data Analytics & Growth Champion for brighthush’s Innovative Online Rewards Ecosystem

About brighthush

brighthush isn’t just a rewards platform; it’s a global movement that transforms everyday micro‑tasks into real, tangible value for millions of users worldwide. Since our launch five years ago, we have cultivated a vibrant community of over 50 million active participants who have collectively earned more than $150 million in rewards. Our unwavering commitment to transparency, fairness, and user satisfaction has earned us a 4.8‑star rating on TrustPilot from 200 000+ reviews, positioning brighthush as one of the most trusted names in the online rewards space.

We operate at the intersection of technology, gamification, and behavioral science. Every interaction—from a quick survey to an engaging game—is meticulously designed to be seamless, rewarding, and data‑driven. At brighthush, we believe that every touchpoint matters, and we’re constantly innovating to make earning online effortless and enjoyable for our users.

Why brighthush is the Place to Grow

At brighthush, we don’t just build products – we shape experiences that empower people to earn, save, and thrive. If you’re passionate about creating meaningful interactions, thrive on data, and want to see your ideas transform into real‑world impact, you’ll find a home here. Our remote‑first culture gives you the freedom to work from anywhere while staying connected to a global team that values experimentation, collaboration, and continuous learning.

We invest heavily in professional development, offering a structured learning path that includes mentorship, peer‑reviewed projects, and access to industry conferences. Our leadership team is committed to fostering a culture of psychological safety, where every voice is heard and every idea has the chance to be tested.

Key Responsibilities

As a Senior Customer Experience Strategist, you will be the bridge between our users and the product, ensuring that every touchpoint delivers delight and value. Your day‑to‑day responsibilities will include:

• Developing and executing data‑driven strategies to boost user engagement across all product lines.
• Analyzing user behavior metrics, feedback loops, and support tickets to identify pain points and opportunities for improvement.
• Collaborating closely with Product, Marketing, and Engineering teams to prioritize and implement enhancements that increase retention and lifetime value.
• Designing and launching initiatives such as loyalty programs, referral campaigns, and in‑app messaging that drive active participation.
• Creating detailed reports and dashboards that track key performance indicators (KPIs) such as Daily Active Users (DAU), Monthly Active Users (MAU), Net Promoter Score (NPS), and churn rates.
• Conducting A/B tests and usability studies to validate hypotheses and refine user flows.
• Acting as the voice of the customer in cross‑functional meetings, advocating for user‑centric solutions.
• Managing a small team of junior analysts or community managers, providing mentorship and guidance.
• Staying up‑to‑date with industry trends in digital rewards, gamification, and user experience best practices.
• Leading the creation of a “Customer Experience Playbook” that documents best practices, case studies, and design guidelines for the entire organization.
• Partnering with the Data Science team to build predictive models that forecast churn and identify high‑value segments.
• Co‑authoring quarterly business reviews that highlight customer insights, product performance, and growth opportunities.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Data Science, or a related field.
• 3+ years of experience in customer experience, product analytics, or user engagement roles within a high‑growth tech or digital rewards company.
• Proficiency in data analysis tools such as SQL, Python, R, or Tableau.
• Strong analytical mindset with the ability to translate complex data into actionable insights.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Experience managing cross‑functional projects and driving initiatives from concept to launch.
• Demonstrated ability to influence stakeholders and secure buy‑in for user‑centric changes.
• Comfortable working in a fast‑paced, remote environment with minimal supervision.
• Experience with customer journey mapping and service design frameworks.
• Knowledge of agile development methodologies and product road‑mapping.

Preferred Qualifications

• Background in the online rewards, gaming, or survey industry.
• Experience with customer support platforms (e.g., Zendesk, Intercom) and community management tools.
• Knowledge of cryptocurrency payment systems and digital wallet integrations.
• Familiarity with agile development methodologies and product road‑mapping.
• Experience with user research techniques such as interviews, focus groups, and usability testing.
• Proficiency in additional analytics platforms such as Mixpanel, Amplitude, or Heap.
• Experience building and maintaining a public API for partner integrations.
• Published case studies or white papers on customer experience strategy.

Skills & Competencies

• Data‑Driven Decision Making: Ability to sift through large datasets, identify trends, and recommend actionable strategies.
• Customer‑Centric Mindset: Passion for understanding user needs and translating them into product improvements.
• Strategic Thinking: Vision to align short‑term tactics with long‑term business goals.
• Collaboration & Influence: Skilled at building relationships across teams and persuading stakeholders.
• Project Management: Strong organizational skills, with a track record of delivering projects on time and within scope.
• Adaptability: Comfortable navigating ambiguity and pivoting quickly in a dynamic environment.
• Technical Proficiency: Comfortable with data tools, basic SQL, and data visualization.
• Communication: Ability to craft clear, concise narratives for both technical and non‑technical audiences.
• Leadership: Experience mentoring junior team members and fostering a culture of continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Senior Customer Experience Strategist, you will have a chance to:

• Lead cross‑functional initiatives that shape the future of our platform.
• Mentor junior analysts and community managers, building leadership skills.
• Transition into Product Management, Growth Marketing, or Data Science roles based on your interests.
• Attend industry conferences, webinars, and workshops at no cost.
• Participate in internal hackathons and innovation challenges to experiment with new ideas.
• Receive regular performance feedback and a clear career roadmap from senior leaders.
• Contribute to the development of a global knowledge base that supports teams worldwide.
• Earn a spot on the “Innovation Council,” where you’ll help shape company‑wide strategic initiatives.

Work Environment & Culture

brighthush thrives on a culture of openness, curiosity, and continuous improvement. We celebrate diversity and encourage every team member to bring their authentic self to work. Our remote‑first approach means you can collaborate with colleagues across time zones using tools like Slack, Zoom, and Notion. We host quarterly virtual town halls, monthly hackathons, and informal coffee chats to keep the community connected.

Our core values—Transparency, Empathy, Innovation, and Impact—guide every decision we make. We believe that a supportive environment fuels creativity, and we invest in mental health resources, flexible schedules, and a generous paid‑time‑off policy to ensure our team stays energized and focused.

Compensation, Perks, and Benefits

• Competitive Salary: Market‑aligned base pay plus performance bonuses tied to user engagement metrics.
• Flexible Work Hours: Set your own schedule while meeting key deliverables.
• Health & Wellness: Comprehensive health, dental, and vision plans for eligible employees.
• Paid Time Off: Generous vacation policy, sick leave, and personal days.
• Remote Work Stipend: Monthly allowance for home office setup and internet costs.
• Learning & Development: Access to online courses, certifications, and a learning budget.
• Employee Recognition: Quarterly awards for outstanding contributions and peer nominations.
• Community Impact: Opportunities to volunteer and contribute to social causes through company initiatives.
• Equity Participation: Eligibility for a company equity program that aligns your success with brighthush’s growth.
• Wellness Programs: Virtual fitness classes, mindfulness sessions, and health coaching.

How to Apply

If you are passionate about creating unforgettable user experiences, thrive in a data‑rich environment, and want to make a tangible impact on a global platform, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush.

Ready to join a team that is reshaping the way people earn online? Click the link below to apply and start your journey with brighthush today.