Senior Customer Implementation Manager – End-to-End Project Leadership in Healthcare Waste Management

About brighthush

brighthush is a trailblazer in the healthcare services sector, delivering cutting‑edge safety systems and medical waste management solutions to hospitals, surgical centers, nursing homes, and a wide array of healthcare facilities across the United States. Our mission is simple yet powerful: to protect patients, staff, and the environment by ensuring that medical waste is handled, transported, and disposed of safely and sustainably. With a network of on‑site treatment facilities and a dedicated team of experts, we provide reliable, compliant, and environmentally responsible services that reduce needlestick injuries, enhance infection control, and lower the ecological footprint of healthcare operations.

Why brighthush?

At brighthush, we believe that the work we do matters. Every day, our solutions help keep healthcare environments safe, clean, and compliant with the most stringent regulations. If you’re passionate about making a tangible difference in patient safety and environmental stewardship, brighthush offers a platform where your expertise can shine and your career can flourish.

Key Responsibilities

• Lead End-to-End Implementations: From the initial project handoff through installation, go‑live, and transition to ongoing support, you will own the entire implementation lifecycle, ensuring that every milestone is met on time and within scope.
• Primary Customer Champion: Serve as the single point of contact for clients, building trust and maintaining clear, proactive communication throughout the project.
• Project Planning & Execution: Develop comprehensive project plans that detail scope, milestones, timelines, deliverables, dependencies, and risk mitigation strategies. Use industry‑standard tools such as Microsoft Project, Smartsheet, or Asana to track progress.
• Facilitate Cross‑Functional Collaboration: Coordinate with Sales, Account Management, Supply Chain, Installation, Field Services, Plant Operations, Clinical Education, Training, and Client Success teams to align resources and expectations.
• Drive Accountability: Monitor deliverables, action items, and deadlines across internal and external stakeholders, ensuring that responsibilities are clear and commitments are honored.
• Risk Management: Proactively identify potential risks, develop mitigation plans, and adjust project scope as needed to keep initiatives on track.
• Documentation & Reporting: Maintain meticulous project documentation, status reports, risk logs, action plans, and launch readiness materials. Provide regular updates to senior leadership and clients.
• Scope & Change Control: Manage scope changes, document requirements, and communicate updates effectively to all stakeholders.
• Continuous Improvement: Identify opportunities to refine implementation processes, tools, and workflows, enhancing the overall customer experience and operational efficiency.

Essential Qualifications

• Bachelor’s degree in Business, Engineering, Healthcare Administration, or a related field, or equivalent professional experience.
• Minimum of 5 years of experience managing customer implementations, onboarding programs, or complex cross‑functional projects in regulated industries.
• Strong project management skills, including planning, dependency tracking, risk management, issue resolution, change control, and status reporting.
• Proficiency with project management platforms (e.g., Microsoft Project, Smartsheet, Asana) and CRM systems such as Salesforce.
• Exceptional organizational skills with meticulous attention to detail and a proven ability to follow through on commitments.
• Excellent communication and stakeholder management skills, with the ability to influence and negotiate without direct authority.
• Self‑motivated, able to work independently, prioritize competing demands, and make sound decisions in a dynamic environment.

Preferred Qualifications

• Experience in healthcare, health technology, clinical operations, or medical waste management.
• Project Management Professional (PMP) or Certified ScrumMaster (CSM) certification.
• Familiarity with regulatory frameworks such as OSHA, EPA, and state health department guidelines.
• Background in process improvement methodologies (Lean, Six Sigma).
• Experience leading virtual or distributed teams.

Skills & Competencies

• Strategic Thinking & Problem Solving
• Stakeholder Engagement & Relationship Building
• Change Management & Adaptability
• Data‑Driven Decision Making
• Technical Acumen – comfortable with IT systems, data integration, and workflow automation.
• Leadership & Team Collaboration

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Implementation Manager, you will have access to:

• Mentorship from senior project leaders and industry experts.
• Professional development programs, including PMP, Six Sigma, and leadership training.
• Cross‑functional rotations to broaden your skill set across Sales, Operations, and Technology.
• Opportunities to lead high‑impact initiatives and shape the future of our implementation framework.
• Participation in industry conferences, webinars, and certification courses.

Work Environment & Culture

brighthush fosters a collaborative, inclusive, and innovative workplace. We celebrate diversity, encourage open dialogue, and reward creativity. Our culture is built on:

• Transparency – open communication channels at all levels.
• Accountability – ownership of projects and results.
• Continuous Learning – ongoing training and skill development.
• Work‑Life Balance – flexible scheduling, remote work options, and wellness programs.
• Community Impact – volunteer opportunities and sustainability initiatives.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses and incentive plans.
• Comprehensive health, dental, and vision insurance effective from Day One.
• Short‑term and long‑term disability coverage.
• Company‑sponsored life insurance and accident protection.
• 401(k) retirement plan with a generous employer match and a 5‑year vesting schedule.
• Paid time off, holidays, and a flexible vacation policy.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs, including gym memberships and mental health resources.

How to Apply

Ready to take the next step in your career and make a real difference in healthcare safety? Submit your resume and a cover letter outlining your relevant experience and why you’re excited about this role to brighthush Careers. We look forward to exploring how your expertise can help us continue to lead the industry in safe, sustainable medical waste solutions.

Closing Statement

At brighthush, we’re more than a company – we’re a mission‑driven community dedicated to protecting patients, staff, and the planet. If you thrive in a fast‑paced, collaborative environment and are eager to drive impactful projects that shape the future of healthcare safety, we want to hear from you. Join us and become a pivotal part of a team that’s redefining what it means to deliver excellence in medical waste management.