Senior Customer Onboarding Specialist – Expert Tier – Champion Seamless Client Integration & Support at brighthush

About brighthush

brighthush is a forward‑thinking, technology‑driven organization that is reshaping the way businesses build and scale their teams. With a global footprint and a mission to empower companies to operate on autopilot, we combine cutting‑edge automation tools, a culture of continuous learning, and a commitment to delivering exceptional client experiences. Whether you’re a seasoned professional or a rising star, brighthush offers a dynamic environment where your expertise can make a tangible impact on the success of our partners worldwide.

Why Join brighthush?

At brighthush, we believe that the heart of any great business is its people. That’s why we invest heavily in our team’s growth, well‑being, and professional development. As a Customer Onboarding Specialist (Expert Tier), you’ll be at the forefront of our client journey, ensuring that every new partner starts their relationship with us on the right foot. Your work will directly influence client satisfaction, retention, and the overall health of our ecosystem.

Key Responsibilities

• Client Onboarding Excellence: Lead the end‑to‑end onboarding process for new customers, following and continuously improving our Standard Operating Procedures (SOPs). From initial welcome emails to final system hand‑off, you’ll ensure a smooth, friction‑free experience.
• Technical Support & Troubleshooting: Provide expert-level support for GoHighLevel, including account configuration, workflow automation, and integration with third‑party services.
• Zoom & Phone Integration: Assist clients in linking their Zoom accounts, setting up meeting rooms, and resolving any phone verification or connectivity issues.
• Meta (Facebook) Ads Guidance: Help clients set up and manage Facebook Business Manager, create and optimize ad accounts, and answer foundational questions about ad strategy and performance.
• Cross‑Functional Collaboration: Communicate effectively with internal teams—Product, Sales, and Support—via Discord and other collaboration tools to resolve client queries and share feedback.
• Process Improvement: Identify bottlenecks in the onboarding workflow and propose data‑driven solutions to enhance efficiency and client satisfaction.
• Documentation & Knowledge Base: Maintain accurate, up‑to‑date onboarding documentation and contribute to the creation of self‑service resources for clients.
• Client Advocacy: Act as the voice of the customer within brighthush, ensuring that their needs and concerns are heard and addressed promptly.

Essential Qualifications

• Minimum 3 years of experience in customer onboarding, technical support, or a related role, with a proven track record of delivering high‑quality client experiences.
• Expert‑level proficiency with GoHighLevel, including deep knowledge of its CRM, marketing automation, and reporting capabilities.
• Strong working knowledge of Meta (Facebook) Ads, Facebook Business Manager, and ad account management.
• Excellent written and verbal communication skills in English, with a clear, professional tone and a strong accent that conveys confidence and clarity.
• Detail‑oriented, organized, and capable of managing multiple onboarding projects simultaneously.
• Experience collaborating with offshore or distributed teams, demonstrating cultural sensitivity and effective remote communication.
• Proficiency with Discord, email, and other collaboration tools commonly used in a remote work environment.

Preferred Qualifications

• Experience with other marketing automation platforms (e.g., HubSpot, ActiveCampaign, or similar).
• Knowledge of Zoom integration best practices and troubleshooting techniques.
• Background in digital marketing, especially in paid media strategy and analytics.
• Familiarity with project management tools such as Asana, Trello, or Monday.com.
• Previous exposure to the SaaS industry and its unique customer lifecycle challenges.

Technical Requirements & Equipment

• USB headset with noise cancellation for clear communication.
• High‑definition webcam for video calls and screen sharing.
• Computer with at least a 1.8 GHz processor and 4 GB RAM (recommended: 8 GB or more).
• Primary internet connection: minimum 25 Mbps cable or fiber speed.
• Backup internet connection: minimum 10 Mbps (e.g., mobile hotspot or secondary ISP).

What We Offer

Competitive Compensation

We provide a competitive salary package that reflects your expertise and the value you bring to brighthush. In addition, you’ll have access to performance‑based incentives that reward your contributions to client success.

Comprehensive Benefits

• Health Insurance (HMO) covering medical, dental, and vision care.
• Paid training and certification programs to help you stay ahead of industry trends.
• Flexible work‑from‑home policy—your office is wherever you are.
• Paid holidays and overtime compensation in line with local regulations.
• Inclusive, supportive culture that celebrates diversity and encourages collaboration.
• Opportunities for career advancement—whether you aim to move into senior support roles, product management, or leadership positions.
• Regular team‑building events, virtual happy hours, and a fun, engaging work environment.

Professional Growth & Development

At brighthush, we believe that learning never stops. You’ll have access to:

• Mentorship programs with senior leaders and industry experts.
• Internal workshops on advanced onboarding techniques, automation, and customer success strategies.
• Conferences, webinars, and industry events—both virtual and in‑person.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.

Work Environment & Culture

Our remote‑first culture is built on trust, transparency, and a shared commitment to excellence. You’ll work alongside a diverse team of professionals who are passionate about technology, customer success, and continuous improvement. At brighthush, we celebrate achievements, encourage open dialogue, and foster an environment where every voice matters.

How to Apply

If you’re ready to take your customer onboarding expertise to the next level and help shape the future of work at brighthush, we’d love to hear from you. Submit your application through our career portal, and let’s start a conversation about how you can make a lasting impact.

Join brighthush Today

Be part of a company that is redefining the future of work, empowering clients worldwide, and investing in the growth of its people. As a Senior Customer Onboarding Specialist – Expert Tier, you’ll play a pivotal role in ensuring our partners experience seamless, efficient, and delightful onboarding journeys. Apply now and help us build the next generation of world‑class teams.