Senior Customer Operations Associate – Remote, Full‑Time – Lead Client Experience Excellence & Drive Sustainable Growth at brighthush

About brighthush

brighthush is a trailblazing, tech‑driven customer experience company that is redefining how businesses connect with their clients. With a mission to deliver world‑class support that feels personal, proactive, and genuinely helpful, we blend cutting‑edge tools with a culture of empathy, collaboration, and continuous learning. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your voice matters and your impact is measurable. Our remote‑first approach empowers you to work from anywhere in the U.S., while our data‑centric mindset ensures that every decision is backed by insights.

Why Join brighthush?

• Remote Flexibility: Work from anywhere in the U.S. with a flexible schedule that fits your life.
• Competitive Compensation: Earn a market‑competitive salary plus performance bonuses.
• Health & Wellness: Comprehensive health, dental, vision, and mental‑health coverage.
• Rapid Growth: Fast‑track your career with mentorship, training, and clear promotion paths.
• Inclusive Culture: A diverse, supportive community that celebrates individuality and teamwork.
• Impactful Work: Your daily contributions directly shape the customer experience and drive business success.

Key Responsibilities

As a Senior Customer Operations Associate at brighthush, you will be the frontline champion of our clients. Your role blends problem‑solving, data stewardship, and cross‑functional collaboration to ensure every customer interaction is seamless and memorable.

• Deliver exceptional support via phone, email, and live chat, maintaining a high level of professionalism and empathy.
• Resolve customer inquiries and issues promptly, using a structured approach to troubleshoot and provide solutions.
• Document every interaction accurately in our CRM, ensuring data integrity and audit readiness.
• Collaborate with product, engineering, and sales teams to communicate customer feedback and drive product improvements.
• Analyze support metrics (e.g., response time, resolution rate, CSAT) to identify trends and recommend process enhancements.
• Utilize a suite of software tools—such as brighthush's customer support platform, brighthush's customer engagement platform, and brighthush's internal communication platform—to manage workload efficiently and stay connected with teammates.
• Participate in continuous training sessions, webinars, and knowledge‑sharing workshops to stay ahead of industry best practices.
• Act as a brand ambassador, embodying brighthush’s values of integrity, curiosity, and customer‑centricity.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 1–2 years of customer service or support experience, preferably in a remote setting.
• Strong written and verbal communication skills in English; additional languages are a plus.
• Proficiency with customer‑support platforms (e.g., brighthush's customer support platform, brighthush's customer engagement platform) and collaboration tools (brighthush's internal communication platform).
• Excellent problem‑solving skills and the ability to think critically under pressure.
• Self‑motivated, organized, and capable of managing multiple priorities in a fast‑paced environment.
• Demonstrated commitment to continuous learning and professional development.

Preferred Qualifications

• Experience in the SaaS or tech industry, especially with subscription‑based products.
• Knowledge of data analytics tools (brighthush's data visualization platform, brighthush's data visualization platform) for reporting and trend analysis.
• Experience with workflow automation (brighthush's automation platform, brighthush's automation platform) to streamline support processes.
• Background in quality assurance or process improvement initiatives.
• Previous exposure to remote team dynamics and virtual collaboration best practices.

Core Skills & Competencies

• Customer‑First Mindset: Passion for solving problems and delighting customers.
• Technical Aptitude: Quick learner of new software and digital tools.
• Analytical Thinking: Ability to interpret data and translate insights into action.
• Communication: Clear, concise, and empathetic communication across channels.
• Collaboration: Comfortable working cross‑functionally with product, engineering, and sales.
• Adaptability: Thrive in a dynamic, evolving environment with shifting priorities.
• Time Management: Prioritize tasks effectively to meet SLA targets.

Career Growth & Learning Opportunities

At brighthush, we believe that professional growth is a shared journey. As a Senior Customer Operations Associate, you’ll have access to:

• Mentorship programs pairing you with senior leaders in customer success and product.
• Structured learning paths covering advanced support techniques, data analytics, and product knowledge.
• Opportunities to transition into specialized roles such as Customer Success Manager, Support Engineer, or Product Analyst.
• Annual performance reviews that align your goals with the company’s strategic objectives.
• Access to industry conferences, webinars, and certifications at no cost.

Work Environment & Culture

brighthush is built on the principles of transparency, respect, and innovation. Our remote‑first culture means you’ll enjoy:

• Fully equipped home‑office stipend to create a productive workspace.
• Weekly virtual coffee chats and monthly town‑hall meetings to stay connected.
• Inclusive policies that celebrate diversity and foster belonging.
• Flexible work hours that accommodate different time zones and personal commitments.
• Regular team‑building events, both virtual and in‑person, to strengthen camaraderie.

Compensation, Perks, and Benefits

While specific figures vary by role and experience, brighthush offers a comprehensive package that includes:

• Competitive base salary with quarterly performance bonuses.
• Health, dental, vision, and mental‑health coverage for you and your family.
• 401(k) plan with company match.
• Unlimited paid time off (PTO) and flexible sick leave.
• Annual wellness stipend for gym memberships, meditation apps, or fitness classes.
• Employee stock purchase plan (ESPP) to share in the company’s success.
• Professional development budget for courses, certifications, and conferences.

How to Apply

Ready to make a difference? Click the link below to submit your application and join the brighthush team. We’re hiring immediately and can’t wait to meet you!

Apply to brighthush

Conclusion

At brighthush, your work will directly shape how customers feel about our brand. If you’re passionate about delivering outstanding service, thrive in a fast‑moving environment, and want to grow alongside a forward‑thinking company, we want to hear from you. Join us and help us build a customer experience that’s not just good, but unforgettable.