Senior Customer Order Specialist – SAP & EDI Process Excellence Champion – Remote Boise, ID – brighthush

About brighthush

brighthush is a forward‑thinking consumer goods powerhouse that blends innovation, quality, and customer delight into every product we bring to market. From eco‑friendly household essentials to premium pet care solutions, our portfolio touches everyday life and enriches homes, gardens, and pets across the globe. We are not just a brand; we are a community of creators, problem‑solvers, and service‑experts who thrive on collaboration, continuous improvement, and a genuine passion for delivering exceptional experiences to our customers and partners worldwide.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, data‑driven team that values creativity, experimentation, and a relentless focus on process excellence. We empower our people to take ownership, innovate, and grow both professionally and personally. Whether you’re a seasoned customer service veteran or a rising star in operations, you’ll find the support, resources, and opportunities you need to thrive.

Position Overview

We are seeking an experienced Senior Customer Order Specialist to join our brighthush Service Center in Boise, ID. This remote role is pivotal in ensuring that every customer order is processed accurately, efficiently, and with the highest level of service. You will be the bridge between our customers, internal stakeholders, and technology systems, driving standardization, cost‑effective delivery, and continuous improvement across the order lifecycle.

Key Responsibilities

• Resolve customer inquiries and disputes using SAP, EDI, and departmental resources, ensuring a seamless experience.
• Process standard orders received via telephone, fax, EDI, and email, guaranteeing timely invoicing and shipment.
• Identify and correct errors in inbound orders and outbound documents, maintaining data integrity.
• Collaborate with Distribution, Credit, Accounts Receivable, Sales & Operations Planning, and other functional teams to resolve order accuracy, product availability, and timeliness issues.
• Communicate proactively with distribution facilities to secure on‑time shipment and delivery, maintaining service level agreements.
• Support the RE025 SOX audit control by conducting weekly self‑ and partner‑order audits.
• Document processes, create SOPs, and contribute to the continuous improvement of order management workflows.
• Track and report on key performance indicators (KPIs) such as order cycle time, error rates, and customer satisfaction scores.
• Participate in cross‑functional projects aimed at enhancing system integration, automation, and customer experience.
• Provide mentorship and training to new hires, sharing best practices and fostering a culture of excellence.
• Act as a subject‑matter expert for SAP and EDI processes, offering guidance to peers and stakeholders.
• Analyze trends in order data to identify opportunities for process optimization and cost reduction.

Essential Qualifications

• Minimum 3 years of multi‑product customer service or sales experience in a high‑volume environment.
• Proven track record of working with enterprise systems such as SAP, Oracle, AS400, or A+.
• Hands‑on experience with EDI (Electronic Data Interchange) processing and troubleshooting.
• Advanced proficiency in Microsoft Office, especially Excel and Outlook.
• Exceptional written and verbal communication skills, with a polite and positive phone demeanor.
• Strong analytical mindset, attention to detail, and goal‑oriented approach.
• Ability to multitask, prioritize, and respond with urgency in a deadline‑driven environment.
• Self‑motivated, results‑oriented, and capable of working independently or as part of a team.
• Experience with SOX compliance and audit processes is a plus.
• Familiarity with workflow automation tools and continuous improvement methodologies (Lean, Six Sigma) is advantageous.

Preferred Qualifications

• Experience in the consumer products or pet and garden industries.
• Knowledge of SOX compliance and audit processes.
• Familiarity with workflow automation tools and continuous improvement methodologies (Lean, Six Sigma).
• Previous experience in a remote or hybrid work setting.
• Certifications in SAP, EDI, or supply chain management.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering outstanding service.
• Strong problem‑solving skills and the ability to think critically under pressure.
• Excellent organizational and time‑management abilities.
• Adaptability to changing priorities and evolving technology.
• Team collaboration and cross‑functional communication.
• Data‑driven decision making and continuous improvement focus.
• Proficiency in data visualization tools (Power BI, Tableau) is a plus.

Career Growth & Learning Opportunities

At brighthush, your career path is shaped by your ambition and performance. We offer:

• Structured onboarding and ongoing training programs, including access to thousands of free online courses.
• Mentorship from senior leaders and subject‑matter experts.
• Clear promotion tracks within Operations, Supply Chain, and Customer Experience.
• Opportunities to lead process improvement projects and cross‑functional initiatives.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.
• Annual hackathons and innovation challenges to spark creativity.
• Support for professional certifications and conference attendance.

Work Environment & Culture

brighthush values a healthy work‑life balance and a supportive, inclusive culture. Our remote work model offers flexibility while maintaining strong team cohesion through:

• Weekly virtual huddles and monthly town‑halls.
• Collaborative tools such as Microsoft Teams, SharePoint, and Slack.
• Open‑door communication with leadership and a transparent decision‑making process.
• Employee recognition programs that celebrate achievements and milestones.
• Community engagement initiatives, including volunteer days and sustainability projects.
• Wellness programs: virtual yoga, mindfulness sessions, and health challenges.

Compensation & Benefits

While specific salary ranges are determined by experience and market conditions, brighthush offers a competitive compensation package that includes:

• Comprehensive medical, dental, and vision insurance.
• Free life and disability insurance.
• Health and dependent care flexible spending accounts.
• 401(k) plan with a 3% company match and annual discretionary contributions.
• Paid vacation, holidays, and sick time.
• Employee Assistance Program for mental and financial wellness.
• Discounts on cell phones, movie tickets, gym memberships, and more.
• Paid parental leave and tuition assistance for professional certifications.
• Referral program with cash bonuses for successful hires.
• Annual wellness stipend and ergonomic home office allowance.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush family. We look forward to learning how your expertise and passion can help us continue to deliver exceptional value to our customers.