Senior Customer Platform Administrator – Expert in SaaS Configuration, User‑Management, and Digital Facility Excellence for Customer Success & Platform Optimization at brighthush

Welcome to the Future of Facility Management – Join brighthush

At brighthush, we’re not just building software – we’re redefining how the world manages its physical spaces. Our cloud‑native platform unifies work‑order management, preventive maintenance, asset tracking, and real‑time analytics into a single, intuitive ecosystem that scales from a single campus to a global enterprise. By marrying cutting‑edge technology with industry‑leading best practices, we empower facilities teams to streamline operations, slash costs, and elevate occupant experience.

With rapid expansion across North America, Europe, and Asia, we’re looking for a dedicated Senior Customer Platform Administrator who will become the linchpin between our platform, our clients, and our internal teams. If you thrive in a fast‑paced, customer‑centric environment and love turning complex technical challenges into seamless user experiences, we want to hear from you.

Why brighthush is the Future of Facility Management

Facilities are no longer just support functions; they’re strategic assets that drive productivity, sustainability, and brand reputation. brighthush’s platform gives organizations the visibility and control they need to:

• Predict maintenance needs and reduce downtime.
• Make data‑driven decisions that lower operating costs.
• Deliver proactive service that improves occupant satisfaction.
• Track energy usage and refrigerant emissions to achieve sustainability goals.
• Ensure compliance with safety and regulatory standards.

Our customers rely on us to keep their facilities running smoothly, safely, and sustainably. As we continue to grow, we need a platform administrator who can translate business requirements into technical solutions, ensuring every configuration change is documented, tested, and communicated effectively.

Your Impact as a Senior Customer Platform Administrator

As the trusted advisor and technical steward for our customers’ platform configurations, you will:

• Serve as the primary point of contact for all platform‑administration inquiries.
• Collaborate with Customer Success, Product, Support, and Facility Coordinators to drive adoption and satisfaction.
• Translate business requirements into technical solutions that enhance workflow efficiency.
• Maintain a high level of configuration accuracy and quality, reducing error rates and support tickets.
• Contribute to customer retention and expansion initiatives through proactive engagement.

Key Responsibilities

Customer Platform Administration

• Configure and maintain platform settings based on evolving customer requirements.
• Modify and manage user access, permissions, and administrative controls to support secure, role‑based workflows.
• Implement and validate customer‑requested updates within approved modules, ensuring minimal disruption.
• Maintain dashboard settings, workflow automations, and issue list configurations for optimal visibility.
• Document all configuration changes in a centralized knowledge base for audit readiness.

Customer Consultation & Support

• Serve as the primary point of contact for all platform‑administration requests, providing timely, accurate responses.
• Review enhancement requests, collaborate with cross‑functional stakeholders, and evaluate feasibility and impact.
• Communicate progress on enhancement requests and platform initiatives to customers and internal teams.
• Proactively alert customers and internal stakeholders to system performance issues and upcoming platform updates.
• Escalate issues and risks to leadership and technical teams in a timely manner.

Configuration Management

Support configuration and administration across a broad spectrum of modules, including:

• Locations & Provider Assignments
• Asset Management
• Refrigerant Tracking
• Site Planning
• Inventory
• Projects
• Supply Manager
• Preventative Maintenance configuration
• Business Hours settings
• Invoice and Proposal workflows
• Auto Invoice Approval processes
• Dashboard administration
• Issue List configuration

Cross‑Functional Collaboration

• Partner with Customer Success Managers, Product teams, Support teams, and Facility Coordinators to deliver tailored solutions.
• Participate in customer meetings focused on platform administration, optimization, and strategic planning.
• Document all platform changes, maintain configuration records, and ensure audit readiness.
• Escalate issues and risks to leadership and technical teams in a timely manner.

Success Measures

• High customer satisfaction scores and measurable platform adoption rates.
• Configuration accuracy and quality, reflected in reduced error rates.
• Fast request turnaround times, meeting or exceeding SLA commitments.
• Reduction in configuration‑related escalations and support tickets.
• Active contribution to customer retention and expansion initiatives.

Qualifications

Required

• Minimum of 2 years’ experience in SaaS administration, customer support, system administration, or facility management technology.
• Proven track record managing customer‑facing technology solutions.
• Strong analytical and troubleshooting skills, with a methodical approach to problem resolution.
• Ability to juggle multiple priorities and customer requests simultaneously.
• Excellent written and verbal communication skills, capable of translating technical concepts to non‑technical audiences.
• Experience working with cross‑functional stakeholders and driving consensus.

Preferred

• Experience with the brighthush platform (or equivalent SaaS solutions).
• Experience with brighthush support tools.
• Knowledge of facilities management workflows and best practices.
• Experience with workflow automation and business process optimization.
• Experience supporting enterprise‑scale customers.

Skills & Competencies

• Technical proficiency in SaaS platforms, configuration management, and user administration.
• Strong project management skills, with the ability to deliver on time and within scope.
• Customer‑first mindset, with a passion for delivering exceptional service.
• Adaptability and resilience in a dynamic, fast‑moving environment.
• Collaborative spirit, comfortable working across multiple teams and geographies.
• Data‑driven decision making, leveraging analytics to inform configuration choices.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous learning and career advancement. As a Customer Platform Administrator, you will:

• Gain deep expertise in a leading facility management platform, positioning you as a subject matter expert.
• Work closely with Product and Engineering teams, influencing roadmap decisions and feature enhancements.
• Develop advanced skills in workflow automation, data analytics, and customer success strategy.
• Participate in leadership development programs, mentorship, and cross‑functional training.
• Advance to senior or lead roles within Customer Success, Product Management, or Platform Engineering.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a relentless focus on customer value. You’ll find:

• A flat hierarchy that encourages open dialogue and rapid decision making.
• Regular hackathons, brown‑bag sessions, and knowledge‑sharing forums.
• A commitment to work‑life balance, with flexible schedules and remote‑first policies.
• Inclusive hiring practices and a diverse workforce that reflects the communities we serve.
• Annual team retreats, wellness programs, and community outreach initiatives.

Compensation, Perks, and Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses and equity opportunities.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, parental leave, and flexible work arrangements.
• Professional development budget, conference attendance, and certification support.
• Wellness stipend, gym memberships, and mental health resources.
• Employee referral bonuses and recognition programs.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven team that is reshaping the future of facility management. You’ll work on cutting‑edge technology, collaborate with industry leaders, and have a direct impact on how our customers operate. If you’re ready to take your career to the next level, help shape the future of a SaaS platform, and deliver world‑class service, we encourage you to apply today.

Apply Now

Ready to make a difference? Submit your application through our careers portal and let’s explore how you can contribute to brighthush’s success.