Senior Customer Project Manager – Driving End-to-End Diagnostic Product Implementations & Stakeholder Success at brighthush

About brighthush

brighthush is a global leader in healthcare technology, pioneering innovative diagnostic solutions that empower clinicians, researchers, and patients worldwide. With a relentless focus on precision, reliability, and patient impact, we develop cutting‑edge products that transform how diseases are detected, monitored, and treated. Our culture blends scientific rigor with entrepreneurial spirit, fostering an environment where curiosity, collaboration, and continuous improvement are not just encouraged—they’re expected.

As we expand our footprint across the United States, we are looking for a dynamic, results‑driven Senior Customer Project Manager to join our team in Indianapolis, Indiana. This role is pivotal in ensuring that our diagnostic products reach customers efficiently, safely, and with the highest level of satisfaction. If you thrive in fast‑paced, cross‑functional settings and are passionate about delivering complex projects that directly improve patient outcomes, we want to hear from you.

Why brighthush?

• Impactful Work – Every project you manage contributes to better diagnostics and improved patient care.
• Innovation Hub – Work alongside world‑class scientists, engineers, and business leaders who are shaping the future of healthcare.
• Growth Opportunities – We invest heavily in professional development, offering mentorship, certifications, and clear career pathways.
• Inclusive Culture – Diversity, equity, and inclusion are core to our values. We celebrate different perspectives and empower every voice.
• Competitive Compensation – A comprehensive package that includes base salary, performance bonuses, equity, and a robust benefits suite.
• Work‑Life Balance – Flexible remote work options, generous PTO, and wellness programs designed to keep you energized.

Key Responsibilities

As a Senior Customer Project Manager at brighthush, you will lead the full lifecycle of product implementation projects, ensuring alignment between customer needs, regulatory requirements, and internal capabilities. Your day‑to‑day activities will include:

• Designing and executing project plans for new diagnostic product rollouts, from pre‑launch to post‑implementation support.
• Coordinating cross‑functional teams—including R&D, Quality, Regulatory, Sales, and Customer Success—to deliver on scope, schedule, and budget.
• Managing stakeholder expectations, facilitating communication, and ensuring transparent progress reporting to executive sponsors.
• Coaching and mentoring junior project managers and project coordinators, fostering a culture of continuous improvement and professional growth.
• Identifying risks and issues early, developing mitigation strategies, and driving corrective actions to keep projects on track.
• Ensuring compliance with all applicable regulatory standards (e.g., FDA, ISO 13485) and internal quality policies throughout the project lifecycle.
• Analyzing project performance metrics, preparing post‑implementation reviews, and capturing lessons learned for future initiatives.
• Representing brighthush at industry conferences, customer meetings, and partner workshops to showcase project outcomes and gather feedback.

Essential Qualifications

• Bachelor’s degree in a related discipline (Engineering, Life Sciences, Business, or equivalent).
• Minimum of 5 years of progressive experience in project or program management within the diagnostics or broader healthcare technology sector.
• PMP® certification (or equivalent) strongly preferred.
• Proven track record of delivering complex, multi‑disciplinary projects on time and within budget.
• Deep familiarity with cloud‑based project management tools (e.g., Asana, Monday.com, Jira, MS Project Online).
• Strong analytical skills, with the ability to interpret data, identify trends, and make data‑driven decisions.
• Excellent communication skills—both written and verbal—across all levels of the organization and with external stakeholders.
• Ability to travel 10–15% across the United States to support on‑site customer engagements and cross‑regional teams.
• Experience navigating regulatory environments (FDA, CE, ISO) and ensuring compliance throughout project execution.

Preferred Qualifications & Skills

• Master’s degree in Project Management, Business Administration, or a related field.
• Experience managing global or multi‑region projects in a regulated environment.
• Knowledge of clinical workflows and how diagnostic products integrate into healthcare settings.
• Proficiency in Agile and Waterfall project management methodologies.
• Strong leadership presence, with a history of building high‑performing teams and fostering a collaborative culture.
• Experience with change management, stakeholder engagement, and training delivery.
• Demonstrated ability to influence decision‑makers and drive consensus across diverse groups.

What You’ll Bring to the Team

We’re looking for a professional who combines strategic vision with hands‑on execution. Your success at brighthush will be measured by:

• Delivering projects that meet or exceed customer expectations while adhering to regulatory and quality standards.
• Building strong, trust‑based relationships with customers, partners, and internal stakeholders.
• Mentoring junior staff and cultivating a culture of continuous learning and improvement.
• Driving process enhancements that increase efficiency, reduce risk, and improve project outcomes.
• Actively contributing to brighthush’s mission of improving patient lives through innovative diagnostics.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by:

• Structured mentorship programs pairing you with senior leaders across the organization.
• Access to industry conferences, workshops, and certification courses (e.g., PMP, Six Sigma).
• Internal mobility options—whether you want to transition into product development, regulatory affairs, or business strategy.
• Regular performance reviews that focus on both achievements and developmental goals.
• Participation in cross‑functional initiatives that broaden your skill set and expand your professional network.

Work Environment & Culture

Our remote‑first approach means you can work from anywhere in the United States, with a flexible schedule that respects your personal commitments. However, we also value in‑person collaboration and host quarterly in‑office gatherings in Indianapolis to foster team cohesion and celebrate milestones. Our culture is built on:

• Transparency – Open communication channels and real‑time project dashboards keep everyone informed.
• Collaboration – Cross‑functional teams work together to solve complex problems.
• Innovation – We encourage experimentation, and failures are treated as learning opportunities.
• Wellness – Comprehensive health plans, mental health resources, and wellness stipends support your overall well‑being.
• Community – Volunteer programs and charitable partnerships allow you to give back to the communities we serve.

Compensation & Benefits

While the base salary range for this role is USD 105,000 – 195,000 per year, the total compensation package at brighthush includes:

• Performance‑based bonuses tied to project success metrics.
• Equity options that align your interests with the long‑term growth of the company.
• Health, dental, and vision insurance plans with generous coverage.
• 401(k) matching program to support your retirement planning.
• Paid time off (PTO), sick leave, and parental leave policies that support work‑life balance.
• Professional development stipend for courses, certifications, and conferences.
• Flexible work arrangements, including remote work and flexible hours.
• Wellness programs, including gym memberships, mental health resources, and wellness stipends.

How to Apply

If you are ready to lead transformative projects that directly impact patient care, we invite you to submit your application. Please include a resume, a cover letter detailing your relevant experience, and any portfolio or case studies that showcase your project management successes.

Join brighthush and become part of a team that is redefining the future of diagnostics. Your expertise will help us deliver solutions that save lives, improve outcomes, and set new industry standards.

We look forward to exploring how your vision and skills can contribute to our mission of improving patient lives worldwide.