Senior Customer Project Manager – Small Cell Deployment & Site Optimization Lead – Remote (Home Office) – Driving the Future of 5G Connectivity at brighthush

Welcome to brighthush – Where 5G Meets Innovation

At brighthush, we’re not just building networks; we’re building the future of connectivity. In a world where every smartphone, autonomous vehicle, and smart city device demands lightning‑fast, ultra‑reliable data, small cell technology is the bridge that brings macro‑cell towers to the end‑user. Our mission is to empower cities, businesses, and communities with ultra‑dense, low‑latency networks that support everything from 5G broadband to the Internet of Things (IoT). If you thrive on innovation, enjoy collaborating with cross‑functional teams, and want to be part of a company that is reshaping the future of mobile, brighthush is the place for you.

Why This Role Is a Game‑Changer

As a Senior Customer Project Manager for Small Cell Deployment, you will be the linchpin that turns complex technical requirements into seamless, on‑time, on‑budget projects. You will interface directly with our customers, coordinate with internal stakeholders, and manage a diverse portfolio of contractors and vendors. Your leadership will ensure that every small cell site is delivered to the highest standards of quality, safety, and customer satisfaction. In return, brighthush offers a competitive daily rate of $460, a robust benefits package, and a culture that rewards initiative, creativity, and continuous learning.

Key Responsibilities

• Customer Engagement: Serve as the primary point of contact for our clients, maintaining open, proactive communication throughout the project lifecycle.
• Project Definition: Collaborate with clients and brighthush leadership to define scope, schedule, cost, resources, risk, quality, and deliverables.
• Planning & Execution: Develop comprehensive project plans, timelines, and communication documents; oversee execution from initiation to close.
• Resource Management: Allocate internal team members and third‑party contractors; identify staffing gaps and recruit additional talent as needed.
• Vendor Oversight: Manage SAQ vendors, ensuring adherence to CX standards, timely NTPs, and accurate material orders.
• Risk & Change Management: Conduct risk analyses, anticipate scope changes, and devise contingency plans to keep projects on track.
• Reporting & Metrics: Track milestones, deliverables, and financials; produce progress reports, proposals, and presentations for stakeholders.
• Team Leadership: Coach, mentor, and motivate project teams and contractors; foster a culture of accountability and high performance.
• Process Improvement: Capture best practices, refine methodologies, and contribute to brighthush’s evolving project management framework.
• Compliance & Quality: Ensure all work meets regulatory, safety, and quality standards, and that final deliverables satisfy client expectations.

Essential Qualifications

• Minimum 5 years of telecom experience, with a proven track record in site acquisition, construction, integration, and optimization.
• Deep knowledge of small cell technology and the end‑to‑end deployment process.
• Strong customer‑centric mindset, with the ability to translate technical details into clear, actionable plans.
• Advanced project management skills: scope, schedule, cost, risk, quality, and resource control.
• Experience managing multiple concurrent projects in a matrixed organization.
• Financial acumen: budgeting, margin analysis, invoicing, and revenue recognition.
• Proficiency in MS Office (Word, Excel, PowerPoint) and project management tools (e.g., Microsoft Project).
• Excellent written and verbal communication; comfortable presenting to senior leadership.
• Strong organizational, analytical, and problem‑solving abilities.
• High level of integrity, work ethic, and a passion for continuous improvement.

Preferred (But Not Mandatory) Skills

• Experience with SAQ vendor management and CX standards.
• Familiarity with brighthush’s proprietary Site Tracker system.
• Knowledge of local zoning, permitting, and regulatory requirements for small cell sites.
• Previous exposure to agile or lean project methodologies.
• Certifications such as PMP, PRINCE2, or equivalent.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve as rapidly as the technology you work with. As a Senior Customer Project Manager, you will have the chance to:

• Advance into Leadership: Transition into roles such as Director of Project Management, Head of Small Cell Operations, or even Chief Project Officer.
• Expand Technical Expertise: Gain hands‑on experience with the latest small cell hardware, software, and integration techniques.
• Mentor the Next Generation: Lead training sessions, workshops, and mentorship programs for junior project managers and field engineers.
• Drive Strategic Initiatives: Influence product roadmaps, vendor selection, and market expansion strategies.
• Earn Industry Recognition: Represent brighthush at conferences, panels, and industry forums, building your personal brand.

Learning & Development

We invest heavily in our people. You will have access to:

• Industry conferences and trade shows (e.g., 5G World, Mobile World Congress).
• Vendor training programs and certification sponsorships.
• Internal knowledge‑sharing sessions, lunch‑and‑learns, and cross‑functional workshops.
• Online learning platforms and a dedicated budget for professional development.

Work Environment & Culture

brighthush is a fully remote, flexible‑work‑model company. Our culture is built on:

• Collaboration: Daily stand‑ups, virtual brainstorming sessions, and a shared digital workspace keep everyone aligned.
• Innovation: We encourage experimentation, rapid prototyping, and data‑driven decision making.
• Transparency: Open communication channels, regular town halls, and an inclusive decision‑making process.
• Work‑Life Balance: Flexible hours, unlimited vacation, and a focus on mental health and well‑being.
• Diversity & Inclusion: A vibrant community that celebrates differences and fosters belonging.

Compensation & Perks

- Daily Rate: $460 (includes $230/day W2 + $230/day Per Diem) - Weekly Pay: Delivered via the ADP portal for instant access to pay stubs and accruals. - Referral Bonus: Earn a generous bonus for every successful referral that leads to a hire. - Benefits Package: Comprehensive health, dental, vision, 401(k), disability, and life insurance plans. - Professional Development: Sponsored certifications, training courses, and conference attendance. - Flexible Work Environment: Fully remote with a supportive virtual collaboration culture.

Diversity & Inclusion Commitment

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Ready to Make an Impact?

If you are a seasoned telecom professional with a passion for small cell technology, a knack for stakeholder management, and a drive to deliver excellence, we want to hear from you. Join brighthush and help shape the future of wireless connectivity—one small cell at a time. Click the button below to apply and start your journey with us today.