Senior Customer Quality Lead – Remote EMEA – Driving Automotive Excellence, Continuous Improvement, and Customer Success at brighthush – Future‑Focused Mobility Quality Management

About brighthush

brighthush is a global pioneer in connectivity and sensor technology, delivering high‑performance solutions that power the automotive, aerospace, and industrial sectors. With a footprint in more than 50 countries, we specialize in power, data, and signal transmission, enabling manufacturers to meet the most demanding safety, reliability, and innovation standards. Our distributed workforce thrives on collaboration, continuous learning, and an uncompromising commitment to quality—values that resonate with every member of our team, whether they’re in Germany, the Czech Republic, Hungary, Poland, or any other location across the EMEA region.

Why This Role Matters

As a Senior Customer Quality Lead, you will be the linchpin that connects engineering excellence with customer satisfaction. Your decisions will directly influence the safety, reliability, and performance of the next generation of automotive components. Operating remotely across EMEA, you’ll enjoy the flexibility of a modern, distributed workforce while playing a pivotal role in projects that shape the future of automotive manufacturing. Your work will help brighthush maintain its reputation as a trusted partner for Tier‑1 suppliers and OEMs worldwide.

Key Responsibilities

• Customer Quality Lifecycle Ownership: Lead the end‑to‑end quality journey for assigned customers—from capturing initial requirements to ensuring flawless delivery. Define quality objectives, establish acceptance criteria, and coordinate cross‑functional teams to meet or exceed customer expectations.
• Continuous Improvement Champion: Drive cross‑functional initiatives using APQP, MSA, FMEA, and ASPICE frameworks to eliminate defects, shorten cycle times, and elevate product quality. Own the improvement backlog, prioritize actions, and track progress through data‑driven dashboards.
• Audit & Compliance Steward: Prepare for and support internal and external audits, ensuring all documentation and processes meet regulatory and customer expectations. Act as the primary liaison for audit findings, develop corrective action plans, and monitor implementation.
• Data‑Driven Decision Maker: Analyze quality metrics, trend data, and root‑cause investigations to provide actionable insights to engineering and production teams. Translate complex data sets into clear, concise recommendations that drive measurable improvements.
• Stakeholder Liaison: Serve as the primary point of contact for customer quality inquiries, coordinating with suppliers, manufacturing, and R&D to resolve issues swiftly. Build strong relationships with key accounts and maintain a proactive communication cadence.
• On‑Site Engagement: Travel 50–75% within EMEA to conduct on‑site audits, workshops, and quality reviews, fostering strong relationships with key accounts and gaining firsthand insight into manufacturing environments.
• Mentorship & Knowledge Transfer: Coach junior quality team members and share best practices across the organization. Facilitate knowledge‑sharing sessions, create training materials, and champion a culture of continuous learning.
• Strategic Planning: Contribute to the development of long‑term quality strategies and roadmaps aligned with brighthush’s business objectives. Translate market trends and customer feedback into actionable quality initiatives.

Essential Qualifications

• Bachelor’s degree in Engineering, Quality Management, or a related discipline.
• 3–5 years of hands‑on experience in automotive quality management, preferably within a Tier‑1 supplier environment.
• Proficiency in APQP, MSA, FMEA, and ASPICE methodologies.
• Strong understanding of technical cleanliness standards and their application in manufacturing.
• Fluent in English; proficiency in German is highly desirable.
• Excellent communication, negotiation, and presentation skills.
• Demonstrated ability to manage multiple projects simultaneously while maintaining meticulous attention to detail.
• Experience with ISO 9001, IATF 16949, or equivalent quality standards.
• Knowledge of automotive safety standards such as ISO 26262.
• Proficiency in quality management software (e.g., Minitab).
• Experience leading cross‑functional improvement teams in a remote setting.

Preferred Qualifications

• Previous exposure to global supply chain quality management.
• Experience with ISO 9001 Lead Auditor or ASQ Certified Quality Engineer certifications.
• Familiarity with advanced statistical tools and Six Sigma methodologies.
• Strong project management skills, including the use of tools such as MS Project or JIRA.
• Experience working with cross‑cultural teams across multiple time zones.

Skills & Competencies

• Analytical Thinking: Ability to dissect complex data sets and translate findings into actionable improvement plans.
• Problem Solving: Proactive approach to identifying root causes and implementing sustainable solutions.
• Customer Focus: Deep commitment to exceeding customer expectations and building long‑term partnerships.
• Adaptability: Comfortable working across diverse cultures and time zones within the EMEA region.
• Leadership: Ability to influence and guide cross‑functional teams without direct authority.
• Technical Acumen: Solid grasp of manufacturing processes, sensor technologies, and automotive system integration.
• Communication: Clear, concise, and persuasive communication in both written and verbal formats.
• Collaboration: Proven track record of working effectively with engineering, production, and supply‑chain stakeholders.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust learning ecosystem:

• Structured mentorship programs pairing you with senior quality leaders.
• Access to industry‑leading certifications (e.g., ASQ Certified Quality Engineer, ISO 9001 Lead Auditor).
• Regular internal workshops on emerging quality tools and automotive trends.
• Clear promotion pathways from Customer Quality Agent to Senior Quality Manager, and beyond.
• Opportunities to transition into global quality strategy roles or product development leadership.
• Cross‑functional project assignments that broaden your skill set and industry exposure.

Work Environment & Culture at brighthush

Our remote‑first approach empowers you to work from any of the following locations: Germany, Czech Republic, Hungary, or Poland. You’ll enjoy:

• Flexible working hours that respect work‑life balance.
• State‑of‑the‑art virtual collaboration tools and a supportive IT infrastructure.
• A culture that celebrates diversity, inclusion, and open communication.
• Regular virtual team‑building events and quarterly in‑person retreats.
• Recognition programs that reward innovation, teamwork, and customer impact.
• Access to a global network of peers and industry experts.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Market‑aligned base salary with performance‑based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget for conferences, courses, and certifications.
• Employee assistance program and wellness initiatives.
• Access to a global network of peers and industry experts.

How to Apply

If you are passionate about quality, eager to drive continuous improvement, and ready to make a tangible impact on the automotive industry, we want to hear from you. Submit your application through the brighthush careers portal and join a team that values innovation, integrity, and excellence.

Join brighthush Today – Where Quality Meets Innovation

Become part of a forward‑thinking organization that is redefining connectivity and sensor solutions worldwide. As a Senior Customer Quality Lead, you will play a pivotal role in ensuring that every product delivered to our customers not only meets but exceeds the highest standards of quality and reliability. Apply now and help us shape the future of automotive manufacturing.