Senior Customer Relations Specialist – Enterprise Partnerships & Corporate Client Retention Strategist – Driving Growth & Renewal Excellence at brighthush

About brighthush

brighthush is a pioneering fintech that is reshaping the way businesses access capital and scale sustainably. By fusing data‑driven insights with flexible, transparent financing solutions, we empower entrepreneurs and corporate leaders to unlock the full potential of their operations. Our mission is simple yet ambitious: create a future where every company—regardless of size or industry—can thrive by receiving the right funding at the right time.

Why brighthush?

We’re more than a fintech company; we’re a community of forward‑thinking professionals who thrive on solving complex problems, driving measurable impact, and continuously improving the way we work. As a remote‑first organization, we value ownership, agility, and collaboration. If you’re passionate about building lasting relationships, mastering the art of negotiation, and leveraging technology to streamline processes, brighthush is the place for you.

Our Culture

• High ownership & accountability: Every team member is empowered to make decisions that directly influence our clients’ success.
• Fast‑moving, low‑bureaucracy environment: We cut through red tape to deliver results quickly and efficiently.
• Collaborative & solutions‑oriented: Cross‑functional teams work together to solve challenges and create value.
• AI‑assisted workflows & continuous improvement: We embrace cutting‑edge technology to streamline operations and drive innovation.
• People who build & improve systems: We value individuals who think strategically and are eager to refine processes.

Role Overview

As a Senior Customer Relations Specialist at brighthush, you will manage a portfolio of high‑value corporate clients approaching the end of their financing cycle. Your primary mission is to secure contract renewals, identify upsell and cross‑sell opportunities, and ensure seamless asset retention. You will act as the trusted advisor to our clients, helping them navigate capital reinvestment, facility renewals, and new financing needs while aligning solutions with their long‑term growth objectives.

Key Responsibilities

• Client Portfolio Management: Maintain a deep understanding of each client’s business model, financial health, and strategic goals. Proactively engage with accounts nearing contract maturity to discuss renewal options and new financing opportunities.
• Strategic Advisory: Diagnose and articulate advanced funding architectures that support clients’ expansion plans. Provide tailored recommendations that align with their operational and financial objectives.
• Renewal Lifecycle Management: Guide stakeholders through the end‑to‑end renewal process, ensuring a smooth transition and uninterrupted capital flow.
• Pipeline Discipline: Use brighthush to track interactions, document opportunities, and forecast renewal outcomes. Provide executive stakeholders with real‑time visibility into portfolio performance.
• Performance Metrics: Consistently meet or exceed monthly benchmarks for portfolio retention, contract renewals, and integrated upsell initiatives.
• Cross‑Functional Collaboration: Work closely with underwriting, product, and operations teams to design and deliver customized financing solutions.
• Continuous Improvement: Identify bottlenecks in the renewal workflow and propose AI‑driven or process‑based solutions to enhance efficiency.

Essential Qualifications

• Minimum of 2+ years of proven experience in account management, renewal sales, or a related field.
• Strong background in alternative commercial finance or merchant cash advance environments is highly preferred.
• Demonstrated success in high‑velocity, transactional commercial settings.
• Exceptional relationship‑building skills and advanced negotiation capabilities.
• Proficiency in brighthush or similar CRM platforms; certification in a leading CRM system is a plus.
• Strategic prospecting mindset with the ability to identify and activate opportunities within large corporate databases.
• Self‑directed, disciplined time‑management, and a proven ability to thrive in a remote‑first, fast‑moving organization.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Experience managing a portfolio of corporate clients in a fintech or financial services setting.
• Knowledge of capital markets, credit analysis, and risk assessment.
• Background in data analytics and the ability to translate metrics into actionable insights.
• Experience with AI‑assisted workflows or process automation tools.
• Previous exposure to a high‑growth startup environment.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Negotiation & Influence: Skilled at securing long‑term agreements and upsell opportunities.
• Client‑Centric Mindset: Passion for delivering value and building lasting partnerships.
• Data‑Driven Decision Making: Comfortable using analytics to guide strategy and measure success.
• Adaptability: Thrives in a dynamic environment with evolving priorities.
• Collaboration: Works effectively across teams and functions.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Relations Specialist, you will have access to:

• Structured mentorship programs with senior leaders.
• Regular training on industry trends, product updates, and advanced sales techniques.
• Opportunities to lead cross‑functional projects and influence product development.
• Clear career ladder paths to roles such as Client Success Director, Head of Corporate Partnerships, or Product Strategy Lead.

Work Environment & Culture Highlights

Our remote‑first model gives you the flexibility to work from anywhere while staying connected through collaborative tools and regular virtual huddles. We provide:

• Home office stipend and equipment support.
• Weekly virtual coffee chats to foster community.
• Quarterly in‑person retreats to strengthen team bonds.
• Access to cutting‑edge technology and AI tools that streamline your workflow.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive base salary complemented by a performance‑based commission structure that rewards your success in client retention and upsell initiatives. In addition, we provide:

• Comprehensive medical, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Flexible Paid Time Off (PTO) and observed holidays.
• Remote‑first flexibility with strategic home office support.
• Professional development budget and access to industry conferences.
• Wellness programs, including mental health resources and gym memberships.

How to Apply

Ready to take the next step in your career and help shape the future of corporate financing? Click the link below to submit your application and join the brighthush team.