Senior Customer Relationship Manager – Digital Audiences & Data Strategy Lead – Driving Revenue Growth, Innovation, and Client Success at brighthush

About brighthush and the Future of Digital Audiences

In today’s hyper‑connected marketplace, data is no longer a by‑product of marketing – it is the very currency that fuels growth, drives personalization, and unlocks new revenue streams. At brighthush, we have positioned ourselves at the cutting edge of this transformation. By marrying advanced AI, real‑time analytics, and a global network of media partners, we turn raw numbers into actionable insights that help brands connect with their audiences in ways that were once unimaginable.

Our mission is simple yet ambitious: empower every client to harness the full potential of digital audiences, turning data into decisive, revenue‑driving decisions. Whether you’re a global consumer goods brand, a fintech pioneer, or a media conglomerate, our solutions enable you to segment, target, and engage audiences with precision, speed, and scale.

At brighthush, we thrive on curiosity, collaboration, and a relentless pursuit of bold ideas. If you are passionate about data, thrive in a fast‑moving environment, and want to shape the next wave of digital advertising, you’ll find a home where your voice is heard and your impact is measurable.

Why This Role Matters

The Senior Customer Relationship Manager for Digital Audiences is more than a client‑facing role – it is a strategic partnership that drives multi‑dimensional revenue growth, deepens platform adoption, and unlocks new growth avenues aligned with our clients’ marketing objectives. You will be the bridge between brighthush’s cutting‑edge solutions and our most demanding agency‑led accounts and direct advertisers.

In this role, you will:

• Shape the future of digital audiences for some of the world’s most influential brands.
• Lead the conversation on how data can unlock new business opportunities.
• Influence product roadmaps by translating client needs into actionable insights.
• Drive revenue growth that directly impacts brighthush’s market leadership.

Key Responsibilities

Own and Grow High‑Value Accounts

• Lead top‑tier or highly complex accounts with full autonomy, navigating multi‑layered buying centers, senior agency leadership, and cross‑market or cross‑platform strategies.
• Develop deep, trust‑based relationships with C‑suite executives, creative directors, and data scientists.
• Act as the single point of contact for all strategic discussions, ensuring alignment across all stakeholders.

Strategic Account Planning

• Design and execute long‑range account strategies that align with client business goals, ensuring sustainable, multi‑dimensional revenue growth.
• Conduct quarterly business reviews (QBRs) to assess performance, identify gaps, and propose next‑step initiatives.
• Collaborate with internal teams to develop customized solutions that address unique client challenges.

Executive‑Level Leadership

• Conduct high‑stakes, executive‑level conversations and negotiations, influencing senior agency and client leadership to advance partnership priorities.
• Present data‑driven insights and strategic recommendations to board‑level audiences.
• Build credibility and trust through transparent communication and consistent delivery.

Identify Growth Opportunities

• Spot non‑obvious expansion opportunities, including cross‑solution adoption, new platform integrations, and strategic pilot initiatives.
• Leverage market intelligence to anticipate client needs and propose proactive solutions.
• Champion pilot programs that test new features or services, driving measurable revenue impact.

Revenue Expansion

• Deliver significant revenue growth across strategic, high‑value accounts, consistently exceeding targets.
• Track and report on key performance indicators (KPIs) such as revenue, renewal rates, and upsell/cross‑sell metrics.
• Maintain a robust pipeline of opportunities and ensure accurate forecasting.

Product Advocacy

• Represent client perspectives to influence product positioning and roadmap adoption, ensuring our solutions evolve with market needs.
• Collaborate with product managers to prioritize features that deliver the highest client value.
• Provide feedback on usability, performance, and feature gaps.

Mentorship & Team Development

• Coach junior team members, elevate account management standards, and contribute to overall team effectiveness.
• Lead knowledge‑sharing sessions and workshops to disseminate best practices.
• Champion a culture of continuous improvement and learning.

Business Development Support

• Play a key, visible role in supporting new business development and leading complex strategic pitches.
• Collaborate with the sales team to craft compelling proposals and presentations.
• Leverage client success stories to attract new prospects.

Account Protection

• Conduct regular account management activities to “protect” existing accounts, proactively identify churn risks, and implement retention strategies.
• Develop and execute account health dashboards to monitor engagement and satisfaction.
• Coordinate with customer success and support teams to resolve issues swiftly.

Continuous Improvement

• Own process enhancements, data utilization, and cross‑functional collaboration to drive client success.
• Identify bottlenecks in the client journey and propose solutions.
• Champion a data‑driven culture across the organization.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Data Science, or a related field.
• Minimum of 8 years of experience in corporate or B2B sales, new business development, or client relationship management.
• Proven track record in digital advertising, audience data, AdTech, or media sales.
• Executive relationship mastery: ability to build trust, credibility, and long‑term partnership with senior‑level client stakeholders.
• Strategic thinking and planning: ability to apply forward‑looking judgment to shape multi‑year client strategies and guide complex decision pathways.
• Commercial insight: evaluate market dynamics, client business models, and emerging opportunities to drive multi‑dimensional revenue growth.
• Consultative selling skills: frame problems effectively, propose strategic solutions, and guide clients toward transformational initiatives.
• Advanced communication and negotiation skills: deliver clear, persuasive recommendations and navigate high‑stakes conversations with confidence.
• Data‑driven mindset: use analytics and client feedback to shape strategic recommendations and influence product roadmap decisions.
• Leadership and mentoring capability: foster skill development, elevate team standards, and model best‑in‑class account management practices.
• Cross‑functional collaboration: align Sales, Product, and operational teams to execute cohesive strategies and support complex client needs.
• Proficiency in Microsoft Office Suite and familiarity with CRM platforms.
• Ownership mindset: be a problem solver, curious, proactive, and collaborative in driving success.
• Continuous growth mindset: learn through social experiences, relationships with stakeholders, experts, colleagues, and mentors; broaden competencies through structured courses and programs.
• Fluency in English and any additional languages relevant to the working market (where applicable).

Preferred Qualifications

• Experience managing enterprise‑level accounts in the media or technology sector.
• Deep knowledge of programmatic advertising, data privacy regulations, and emerging audience measurement standards.
• Track record of successfully launching new solutions or pilots that resulted in measurable revenue impact.
• Advanced proficiency in data visualization tools (e.g., Tableau, Power BI) and CRM platforms (e.g., Salesforce).
• Experience working in a fast‑paced, high‑growth environment with a proven ability to adapt and thrive.

Skills & Competencies for Success

• Strategic Vision – Ability to see the big picture while managing day‑to‑day details.
• Relationship Building – Build lasting partnerships with C‑suite executives and key stakeholders.
• Analytical Acumen – Translate complex data into actionable insights.
• Negotiation & Influence – Close deals and secure long‑term commitments.
• Project Management – Lead cross‑functional initiatives with clear timelines and deliverables.
• Communication Excellence – Articulate ideas clearly in both written and verbal formats.
• Adaptability – Thrive in a dynamic environment with evolving client needs.
• Team Leadership – Mentor, coach, and inspire junior colleagues.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the digital landscape itself. We invest heavily in professional development through:

• Structured learning paths, including industry certifications, data science bootcamps, and leadership training.
• Mentorship programs pairing you with senior leaders across product, sales, and engineering.
• Cross‑functional project rotations that broaden your skill set and expose you to new business areas.
• Annual innovation challenges where you can propose and pilot new ideas that may become part of our product roadmap.
• Global conferences, webinars, and industry events to keep you at the forefront of digital advertising trends.

Our promotion framework rewards impact, leadership, and continuous learning, ensuring that high performers can ascend to senior leadership roles, such as Director of Client Success or VP of Digital Audiences.

Work Environment & Company Culture

brighthush is built on a foundation of transparency, collaboration, and a relentless focus on client success. Our culture is defined by:

• Inclusive & Diverse Teams – We celebrate different perspectives and foster an environment where everyone feels heard.
• Data‑Driven Decision Making – Every strategy is backed by rigorous analysis and real‑world metrics.
• Agile & Innovative Mindset – We embrace experimentation, iterate quickly, and celebrate both wins and lessons learned.
• Work‑Life Balance – Flexible working hours, remote options, and a supportive environment help you thrive both personally and professionally.
• Community & Impact – Through our Do Good Program, you can earn paid volunteer days and donation matching to support causes you care about.

Compensation, Perks, and Benefits

While the exact salary range will depend on experience, qualifications, and location, brighthush offers a competitive total rewards package that includes:

• Base salary aligned with industry benchmarks.
• Performance‑based bonuses tied to revenue growth and client success metrics.
• Generous paid time off that increases with tenure.
• Up to 16 weeks of 100% paid parental leave after one year of employment.
• Paid sick leave for you and your family.
• Comprehensive health, dental, and vision insurance for you, your spouse/partner, and dependents.
• Competitive 401(k) plan with company matching.
• Wellness benefits, including discounted Wellhub membership rates.
• Education assistance and extensive training resources to support continuous learning.
• Paid volunteer days and donation matching through our Do Good Program.

We are committed to transparency and fairness in our compensation practices. All employees receive a clear breakdown of their total rewards package, and we regularly benchmark against industry standards to ensure our offerings remain competitive.

How to Apply

If you are ready to lead high‑impact client relationships, drive revenue growth, and shape the future of digital audiences, we want to hear from you. Join the brighthush team and help us turn data into opportunity and opportunity into measurable growth.