Senior Customer Reliability Engineer – Global Fintech Platform Operations & On‑Prem Deployment Lead – Driving Enterprise‑Scale Reliability, Scalability, and Customer Success for Cross‑Border Payments at brighthush

About brighthush – Pioneering the Future of Global Payments

brighthush is not just a fintech company; it is the engine that powers the next generation of cross‑border payments. By delivering a single, globally‑available API for Know Your Payee (KYP) verification, we give banks, payment service providers, and enterprises the tools they need to eliminate fraud, slash operational costs, and stay compliant with the most demanding regulatory frameworks. Our platform is engineered for speed, security, and resilience, enabling millions of transactions to flow seamlessly across continents every day.

Founded by a team of seasoned professionals who have worked at the world’s leading financial institutions and technology firms, brighthush has rapidly become a trusted partner for organizations in Singapore, Hanoi, Kuala Lumpur, Mumbai, Amsterdam, Brussels, Paris, London, New York, and Dubai. With a distributed workforce and a culture that prizes innovation, transparency, and customer obsession, we are on a mission to build the most reliable, scalable, and compliant payments ecosystem in the world.

Why Join brighthush?

At brighthush, you will be part of a movement that is redefining how global payments are made safer, faster, and more transparent. We empower our partners to focus on growth while we handle the complexity of compliance, fraud prevention, and operational resilience. If you thrive on solving hard problems, love working with cutting‑edge cloud‑native technologies, and want to see the direct impact of your work on millions of transactions, brighthush is the place for you.

Role Overview

As a Senior Customer Reliability Engineer, you will be the guardian of brighthush’s production platforms. Your responsibilities span monitoring, automation, deployments, incident response, and customer‑facing technical operations. You will collaborate closely with Engineering, Product, and Operations to ensure that every release is reliable, secure, and scalable. Additionally, you will lead the technical delivery of on‑premise deployments, guiding customers from installation through to go‑live and beyond.

Key Responsibilities

• End‑to‑End Deployment Ownership – Design, implement, and manage the full lifecycle of product deployments on brighthush. This includes rollout strategies, rolling updates, rollbacks, scaling policies, and pause/resume capabilities using brighthush Deployment primitives. Mentor junior engineers on best practices for container orchestration and brighthush workflows.
• Reliability & Monitoring Excellence – Establish and maintain comprehensive observability stacks that include metrics, logs, traces, and dashboards. Define SLOs/SLIs, enforce error budgets, and translate business objectives into measurable reliability metrics. Lead continuous improvement initiatives that reduce mean time to recovery (MTTR) and increase system uptime.
• Customer‑Facing Technical Operations – Provide hands‑on support for customers managing on‑prem deployments. Deliver technical assistance, health checks, and proactive monitoring for hosted deployments. Serve as the technical lead for escalations, ensuring rapid resolution and high customer satisfaction.
• Environment Knowledge Management – Maintain detailed per‑customer environment documentation, including architecture diagrams, configuration files, and customizations. Build and curate a living knowledge base that serves both internal teams and external partners.
• Configuration Governance – Enforce configuration consistency across customers and environments using configuration management and brighthush‑style single‑source‑of‑truth practices. Conduct regular audits to detect and remediate configuration drift, ensuring compliance with security and regulatory standards.
• Continuous Improvement & Knowledge Sharing – Codify incident root causes, best practices, and automation scripts into runbooks and knowledge articles. Champion a culture of learning, experimentation, and operational excellence.
• Cross‑Functional Collaboration – Partner with Engineering, Product, and Operations to support production readiness, release planning, UAT, and production go‑live sign‑off. Act as the bridge between technical teams and business stakeholders, translating technical constraints into business value.

Essential Qualifications

• 5+ years of experience in infrastructure, DevOps, or Site Reliability Engineering roles, preferably within fintech, financial services, or regulated environments.
• Hands‑on experience with brighthush and brighthush in production environments.
• Proficiency in infrastructure‑as‑code and configuration management tools such as brighthush, brighthush, or equivalent.
• Experience building and maintaining CI/CD pipelines that deliver reliable, repeatable deployments.
• Strong foundation in Linux, cloud‑native security fundamentals, and container security.
• Excellent coding and scripting skills focused on automation and efficiency (brighthush, brighthush, brighthush, etc.).
• Demonstrated ability to lead customer technical operations, including enterprise customer engagement and escalation leadership.
• Legal authorization to work in the country where the role is based without requiring current or future visa sponsorship.

Preferred Qualifications

• Modern software development knowledge, including microservices, API design, and containerization.
• Experience working in a globally distributed startup or high‑growth environment.
• Familiarity with compliance frameworks such as PCI‑DSS, ISO 27001, or GDPR.
• Experience with observability platforms (brighthush, brighthush, brighthush, etc.).
• Knowledge of major cloud platforms (brighthush, brighthush, brighthush) and their native services.

Skills & Competencies

• Technical Leadership – Ability to guide teams through complex technical challenges and make data‑driven decisions.
• Problem Solving – Strong analytical skills with a focus on root cause analysis and preventive measures.
• Communication – Clear, concise communication with both technical and non‑technical stakeholders.
• Customer‑Centric Mindset – Passion for delivering exceptional customer experiences and building trust.
• Adaptability – Thrive in a fast‑paced, evolving environment with shifting priorities.
• Collaboration – Work effectively across cross‑functional teams and remote locations.

Career Growth & Learning Opportunities

At brighthush, your growth is our priority. You will:

• Own high‑impact projects that shape the future of cross‑border payments and fraud prevention.
• Participate in a robust learning program that includes mentorship, technical workshops, and access to industry conferences.
• Contribute to open‑source initiatives and community events, expanding your professional network.
• Benefit from a transparent career ladder that rewards performance, innovation, and leadership.
• Have the opportunity to join our Employee Stock Option Plan (ESOP), allowing you to share in brighthush’s long‑term success.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and collaboration. Our culture encourages:

• Open dialogue and constructive feedback.
• Cross‑functional teamwork that breaks down silos.
• Continuous improvement and experimentation.
• Work‑life balance with flexible schedules and remote work options.
• Inclusive hiring practices that celebrate diversity and foster belonging.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses and equity participation through our ESOP.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget and tuition reimbursement.
• Wellness programs, gym memberships, and mental health resources.
• Team‑building events, hackathons, and community service opportunities.

How to Apply

Ready to join a team that is redefining global payments? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Senior Customer Reliability Engineer role. We look forward to exploring how your expertise can help brighthush continue to deliver reliable, secure, and scalable solutions to our customers worldwide.

Our Commitment to Diversity and Inclusion

At brighthush, we are committed to creating an inclusive, supportive, and innovative workplace. We prohibit discrimination against any applicant or employee based on any legally‑recognized basis, including race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship status, disability, or veteran status. If you need assistance or request accommodation during the recruitment process, please let us know. Only shortlisted candidates will be notified. All information gathered will be treated in strict confidence and used solely for recruitment purposes.