Senior Customer Retention & Technical Presales Strategist – Championing Data‑Driven Cloud Integration, Advanced Analytics, and Strategic Account Management to Drive Revenue Growth at brighthush

About brighthush

brighthush is a trailblazer in the digital transformation arena, empowering enterprises worldwide to unlock the full potential of cloud, data analytics, and intelligent automation. Our portfolio spans enterprise application integration, next‑generation analytics, and cutting‑edge cloud services, enabling organizations to accelerate their digital journeys, streamline operations, and create lasting value for their customers. Our mission is simple yet ambitious: deliver measurable impact through curiosity, collaboration, and relentless innovation.

Why brighthush is the Place to Grow Your Career

At brighthush, we don’t just sell technology – we build partnerships that transform businesses. Our high‑performing teams thrive on experimentation, data‑driven decision making, and a culture that celebrates every win, big or small. Whether you’re a seasoned presales veteran or an emerging talent, you’ll find a supportive environment where your ideas shape product roadmaps, your expertise drives client success, and your growth is nurtured through mentorship, learning, and clear advancement paths.

Job Summary

The Senior Customer Retention & Technical Presales Strategist is the linchpin between our cutting‑edge solutions and our most valuable customers. You will partner closely with sales, product management, engineering, and customer success to align product capabilities with customer needs, deliver advanced technical demonstrations, and design proof‑of‑concept (PoC) projects that showcase tangible ROI. Your strategic insights will help customers build compelling business cases, manage risks, and navigate the sales journey with confidence, ultimately driving retention and expansion.

What You'll Do

• Lead End‑to‑End Presales Engagements: Own the full presales lifecycle from discovery to closing, ensuring each engagement is tailored to the customer’s unique challenges and objectives.
• Design and Deliver High‑Impact Demos: Craft data‑rich, interactive demonstrations that highlight the breadth of brighthush’s solutions, address complex technical questions, and showcase real‑world use cases.
• Drive Proof‑of‑Concept Success: Own the PoC lifecycle – from scoping and design to execution, validation, and ROI presentation – ensuring each PoC accelerates the sales cycle and demonstrates real business value.
• Translate Technical Value into Business Language: Simplify complex technical concepts into clear, business‑centric narratives that resonate with stakeholders at all levels.
• Collaborate Across Functions: Partner with sales, product, engineering, and customer success to translate market feedback into product enhancements and ensure solutions meet evolving customer requirements.
• Provide Competitive Intelligence: Conduct in‑depth competitor analyses, distill actionable insights, and provide the sales team with positioning frameworks that differentiate brighthush in crowded markets.
• Build and Maintain Customer Relationships: Act as the trusted advisor for key accounts, ensuring their success and identifying upsell and cross‑sell opportunities.
• Mentor and Enable Teams: Deliver ongoing training to sales and presales teams on new features, best practices, and sales strategies, fostering a culture of knowledge sharing.
• Champion Continuous Improvement: Capture, synthesize, and communicate customer insights to product and engineering teams, driving continuous improvement and innovation.

Key Responsibilities

• Strategic Account Management: Develop deep, consultative relationships with C‑suite and technical decision makers, ensuring alignment between customer goals and brighthush’s solutions.
• Business Case Development: Collaborate with customers to articulate ROI, cost‑benefit analyses, and strategic value propositions that align with their business objectives and budget cycles.
• Risk Identification & Mitigation: Proactively identify implementation or adoption risks, develop mitigation strategies, and guide customers through risk‑reduction pathways.
• Industry & Product Expertise: Stay current on industry trends, emerging technologies, and brighthush’s product roadmap to maintain a competitive edge and provide thought leadership to clients.
• Data‑Driven Insights: Leverage analytics dashboards and customer data to uncover trends, forecast opportunities, and inform strategic decisions.
• Cross‑Functional Collaboration: Work closely with product, engineering, and customer success to ensure seamless delivery and post‑sale support.
• Performance Metrics: Track and report on key performance indicators such as retention rates, upsell revenue, and customer satisfaction scores.

Essential Qualifications

• Bachelor’s degree in Business Administration, Marketing, Computer Science, or a related field (or equivalent experience).
• 4–7 years of experience in technical or consultative selling, account management, or a related role.
• Proven track record of delivering successful presales engagements and driving customer retention.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication and presentation skills, with a knack for simplifying complex technical information.
• Experience with cloud platforms, data integration, and enterprise application solutions.
• Demonstrated ability to work collaboratively across multiple teams and influence decision‑making.

Preferred Qualifications

• Advanced degree (MBA, MS, PhD) or relevant certifications in cloud, data analytics, or sales.
• Hands‑on experience with brighthush’s core product suite, including data integration, analytics, and cloud services.
• Experience designing and managing PoC projects that result in closed deals.
• Familiarity with customer success frameworks and retention metrics.
• Knowledge of industry standards such as ITIL, Agile, or DevOps practices.

Core Skills & Competencies

• Technical Proficiency: Deep understanding of cloud computing, data integration, and enterprise application architecture.
• Presales Expertise: Ability to conduct compelling demos, develop PoCs, and articulate ROI.
• Strategic Thinking: Translate customer challenges into strategic solutions that drive long‑term value.
• Customer Centricity: Passion for delivering exceptional customer experiences and building lasting relationships.
• Communication: Clear, concise, and persuasive communication across technical and non‑technical audiences.
• Learning Agility: Rapidly absorb new technologies, market trends, and product updates.
• Results Orientation: Focus on measurable outcomes, meeting or exceeding retention and revenue targets.
• Digital Fluency: Comfortable leveraging digital tools, analytics dashboards, and collaboration platforms.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. You’ll have access to:

• Structured mentorship programs with senior leaders who guide your professional development.
• Continuous learning through internal workshops, external conferences, and certification sponsorships.
• Cross‑functional projects that broaden your skill set and expose you to new business domains.
• Clear advancement tracks into senior presales, solution architecture, product management, or customer success leadership roles.
• Leadership development programs that prepare you for executive‑level responsibilities.

Work Environment & Culture

Our culture is built on:

• Collaboration: Open communication channels and a team‑first mindset that encourages knowledge sharing and collective problem solving.
• Innovation: A safe space to experiment, iterate, and bring fresh ideas to the table, backed by a culture that rewards creativity.
• Inclusivity: A diverse workforce where every voice is valued, and inclusion is woven into every decision and interaction.
• Work‑Life Balance: Flexible working arrangements, remote options, and a focus on employee well‑being to ensure you thrive both personally and professionally.
• Community Engagement: Opportunities to participate in industry events, hackathons, and volunteer initiatives that align with our mission.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to individual and team metrics.
• Equity or stock‑option opportunities to share in the company’s growth.
• Comprehensive health, dental, and vision plans.
• Retirement savings plan with company match.
• Generous paid time off, parental leave, and flexible scheduling.
• Wellness programs, gym memberships, and mental health resources.
• Continuous professional development budget and learning stipend.
• Employee referral bonuses and recognition programs.

How to Apply

If you’re ready to elevate your presales career, help customers achieve lasting success, and shape the future of technology at brighthush, we’d love to hear from you. Submit your application through our careers portal and join a team that values innovation, collaboration, and impact.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants, regardless of race, color, religion, gender, sexual orientation, age, disability, or any other protected characteristic.