Senior Customer Service Analyst – Commercial Insurance Account Management & Business Owner Policy (BOP) Specialist

About brighthush – Pioneering Risk Solutions for a Confident Future

brighthush is a global leader in risk, reinsurance, capital, and advisory services, empowering businesses in more than 130 countries to thrive. With a heritage of innovation and a commitment to client‑centric solutions, brighthush blends deep industry expertise with cutting‑edge technology to help organizations navigate complex insurance landscapes. Our collaborative culture, focus on continuous learning, and dedication to diversity and inclusion make brighthush a place where talent can grow, innovate, and make a tangible impact every day.

Why This Role Matters

As a Senior Customer Service Analyst within the Franchise, Agents, and Affinity Solutions (FAAS) division, you will be the trusted liaison between brighthush and a portfolio of franchise‑sponsored business‑owner accounts. You’ll guide owners through the enrollment, renewal, and ongoing service of the core Business Owners Policy (BOP) while identifying opportunities for supplemental commercial coverage such as Workers’ Compensation, EPLI, flood, earthquake, property, and excess liability. This role is a blend of client service, insurance education, quoting, and policy administration—perfect for a detail‑oriented professional eager to deepen commercial insurance expertise.

Key Responsibilities

• Primary Point of Contact: Serve as the dedicated liaison for assigned franchise‑sponsored business‑owner accounts, responding to phone and email inquiries within established service‑level agreements.
• Enrollment & Renewal Guidance: Lead owners through the BOP enrollment and renewal processes, gathering necessary information, answering policy‑related questions, and coordinating next steps.
• Coverage Expansion: Proactively identify and facilitate additional commercial coverage needs—including Workers’ Compensation, EPLI, flood, earthquake, property, and excess liability—by conducting needs analyses and presenting tailored options.
• Underwriting Documentation Review: Examine applications, supplemental forms, exposure data, and other underwriting documents for completeness, accuracy, and compliance.
• Quote Management: Obtain quotes via carrier portals, prepare comparative analyses, and deliver clear, concise proposals and coverage summaries to clients.
• Policy Servicing Coordination: Oversee binding, issuance, endorsements, cancellations, audits, certificates, and other servicing requests, collaborating with internal teams and carriers to ensure timely execution.
• Record Keeping & System Management: Maintain meticulous account records, communication logs, renewal calendars, and activity notes within brighthush’s agency management system, meeting quality, productivity, and service benchmarks.
• Client Education: Explain policy details, coverage differences, underwriting requirements, and next steps in a clear, professional manner that builds confidence and trust.
• Continuous Improvement: Contribute ideas to streamline processes, enhance client experience, and improve the efficiency of quoting and policy administration workflows.

Essential Qualifications

• Demonstrated excellence in customer service, communication, organization, and follow‑through.
• Ability to interact professionally with business owners, insurance carriers, and internal service teams.
• Proven capacity to manage multiple accounts, deadlines, and client requests simultaneously.
• Comfort with learning new insurance products, carrier portals, agency management systems, and quoting tools.
• High school diploma or equivalent required; additional education or relevant experience is a plus.
• Property and casualty insurance license preferred; candidates without a license must be willing to obtain one within 90 days of hire.

Preferred Qualifications & Experience

• Prior experience in commercial insurance, account management, underwriting, financial services, or a related field.
• Familiarity with Business Owner Policies (BOP), Workers’ Compensation, commercial property, general liability, excess liability, EPLI, flood, earthquake, or other commercial coverages.
• Hands‑on experience reviewing applications, gathering client information, obtaining quotes, preparing comparative analyses, or coordinating policy service requests.
• Experience with carrier portals, customer relationship management (CRM) systems, agency management platforms, or other insurance‑technology solutions.
• Active property and casualty insurance license.

Core Skills & Competencies for Success

• Analytical Thinking: Ability to assess risk information, interpret underwriting guidelines, and present logical coverage recommendations.
• Effective Communication: Strong verbal and written skills to convey complex insurance concepts in plain language.
• Detail Orientation: Precision in data entry, document review, and policy administration to avoid errors that could affect coverage.
• Time Management: Skillful prioritization of tasks to meet renewal deadlines and service‑level expectations.
• Technology Savvy: Quick adoption of new software tools, carrier portals, and digital workflow platforms.
• Customer‑Centric Mindset: Commitment to delivering a seamless, proactive experience for business owners.
• Team Collaboration: Ability to work cross‑functionally with underwriting, sales, and operations teams to resolve client issues.

Career Growth & Development Opportunities

brighthush invests heavily in the professional development of its people. In this role, you will gain hands‑on experience with BOP enrollment, renewal management, ancillary coverage quoting, carrier portal navigation, and client consultation. As you build expertise, you can progress to:

• Senior Account Manager or Commercial Lines Specialist handling larger, more complex portfolios.
• Leadership positions such as Team Lead, Operations Manager, or Business Development Manager within the FAAS division.
• Mentorship roles where you coach junior analysts and share best practices.
• Specialized tracks in underwriting, risk consulting, or product development across brighthush’s broader insurance platform.

Continuous learning is supported through internal training programs, industry certifications (e.g., CPCU, ARM), tuition assistance, and access to brighthush’s global knowledge network.

Compensation, Perks & Benefits

brighthush offers a competitive total rewards package designed to attract and retain top talent:

• Base Salary Range: $46,000 – $97,800, calibrated based on experience, location, certifications, and education.
• Performance Incentives: Eligibility for annual bonuses tied to individual and team performance metrics.
• Health & Wellness: Comprehensive medical, dental, vision, and mental‑health benefits.
• Retirement Savings: 401(k) plan with company matching contributions.
• Learning & Development: Tuition reimbursement, certification support, and access to e‑learning platforms.
• Work‑Life Balance: Flexible remote‑work options, generous paid time off, and parental leave programs.
• Employee Assistance: Confidential counseling services, financial planning resources, and wellness programs.
• Diversity & Inclusion: A culture that celebrates varied perspectives and provides accommodations for candidates who need them.

Work Environment & Culture at brighthush

Our FAAS team operates in a collaborative, high‑energy environment where every voice matters. Whether you work from home or from one of our modern offices, you’ll experience:

• Open communication channels with senior leaders and subject‑matter experts.
• Regular virtual and in‑person team huddles to share insights, celebrate wins, and solve challenges together.
• A commitment to diversity, equity, and inclusion that ensures a respectful, supportive workplace for all employees.
• Recognition programs that highlight outstanding client service, innovative ideas, and personal growth milestones.
• Access to cutting‑edge insurance technology that streamlines quoting, policy issuance, and client reporting.

How to Apply

If you are ready to make a meaningful difference for business owners while advancing your career in commercial insurance, we invite you to submit your application. Click the link below to begin the process. brighthush is an equal‑opportunity employer and will provide reasonable accommodations for qualified applicants with disabilities.

Apply To This Job

Closing Statement

At brighthush, you’ll join a purpose‑driven team that values expertise, empathy, and continuous improvement. Your role as a Senior Customer Service Analyst will directly influence the success of franchise‑sponsored business owners, helping them protect their assets and grow with confidence. Take the next step in your professional journey—apply today and become part of a global organization that empowers both its clients and its people.