Senior Customer Service Compliance & Order Lifecycle Management Lead – Driving Global Regulatory Excellence, Seamless Order Execution, and Outstanding Customer Experience in Construction Materials & Building Solutions at brighthush

About brighthush

brighthush is a pioneering force in the construction materials industry, blending a century‑old legacy of quality with a forward‑thinking, technology‑driven approach. Our portfolio spans high‑performance insulation, advanced roofing systems, and cutting‑edge façade solutions that empower architects, builders, and developers to create safer, more sustainable, and energy‑efficient structures worldwide. By integrating IoT sensors, AI‑driven analytics, and cloud‑based supply chain platforms, we help our partners deliver projects on time, on budget, and with minimal waste.

Our mission is simple yet powerful: to build a better world, one project at a time. We achieve this by fostering a culture of innovation, integrity, and inclusivity, where every team member is encouraged to challenge the status quo, collaborate across disciplines, and drive continuous improvement.

Why Join brighthush?

• Impactful Work – Your contributions directly influence the success of projects that shape skylines, communities, and the built environment.
• Remote Flexibility – Work from anywhere while staying connected with a global, high‑performing team.
• Career Growth & Development – Access to structured learning programs, mentorship, and clear career pathways across the organization.
• Competitive Compensation – A base salary range of $52,000–$56,000, complemented by performance‑based bonuses and equity opportunities.
• Comprehensive Benefits – Health, dental, vision, paid time off, 401(k) with company match, pension plan, and continuing education allowances.
• Community & Sustainability – Participate in volunteer drives, donation matching, and initiatives that reduce our environmental footprint.
• Innovation Culture – Collaborate on next‑generation product development and digital transformation projects.
• Recognition & Rewards – Celebrate milestones with peer‑to‑peer awards, company‑wide shout‑outs, and performance recognitions.

Position Overview

The Senior Customer Service Compliance & Order Lifecycle Management Lead is a pivotal role that bridges customer interactions with internal processes to ensure seamless order execution and regulatory adherence across our global operations. This remote position supports the Mountain and Pacific time zones, requiring flexibility to align with business hours in those regions.

In this role, you will:

• Serve as the primary point of contact for inbound inquiries related to orders, project setups, and status updates.
• Validate purchasing documents, contracts, and compliance requirements through our integrated systems.
• Coordinate with cross‑functional teams—Sales, Contracts Management, Credit, Project Administration, Field Operations, Logistics, and Accounts Payable—to secure approvals and resolve issues.
• Maintain data integrity across SAP, OnBase, and other enterprise platforms.
• Support marketing initiatives by providing accurate sales and order data.

Key Responsibilities

• Order Management – Enter all orders into SAP on the same day they are received, ensuring completeness and accuracy.
• Compliance Oversight – Review customer purchasing documents, submit them to Legal via OnBase, and follow up on contract approvals.
• Documentation Tracking – Collect and monitor pre‑award documents such as bonds, insurance certificates, and W‑9 forms.
• Project Setup Validation – Conduct compliance reviews for new project setups to confirm contractual obligations are met.
• Reporting – Generate and submit accurate General Contracting reports to senior leadership and regulatory bodies.
• Process Improvement – Identify bottlenecks in order lifecycle, propose automation solutions, and collaborate with IT to implement enhancements.
• Stakeholder Communication – Provide clear, timely updates to customers, sales teams, and internal partners regarding order status and compliance milestones.
• Audit Preparation – Assist in internal and external audits by ensuring all documentation is complete, properly filed, and readily accessible.
• Continuous Learning – Stay current on evolving regulations, industry best practices, and emerging technologies that impact compliance.
• Team Collaboration – Mentor junior team members and share knowledge across departments to elevate overall performance.

Essential Qualifications

• Minimum of 5 years of experience in customer service, order management, or compliance within a manufacturing or distribution environment.
• Proven track record of managing complex order lifecycles with a high degree of accuracy and regulatory compliance.
• Strong familiarity with SAP, OnBase, and other enterprise resource planning (ERP) systems.
• Excellent written and verbal communication skills, with the ability to translate technical requirements into clear, actionable guidance.
• Demonstrated ability to work independently in a remote setting while maintaining strong collaboration with distributed teams.
• High level of attention to detail, analytical thinking, and problem‑solving aptitude.
• Knowledge of industry regulations (e.g., OSHA, EPA, local building codes) and experience ensuring compliance with these standards.
• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field is preferred.

Preferred Qualifications

• Experience in the construction materials or building products sector.
• Certification in Project Management (PMP) or Six Sigma Green Belt.
• Proficiency in data visualization tools (e.g., Power BI, Tableau) for reporting and analytics.
• Background in contract negotiation and vendor management.
• Fluency in additional languages (Spanish, French, Mandarin) is a plus.
• Experience leading cross‑functional projects or initiatives.

Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering exceptional service and building lasting relationships.
• Regulatory Expertise – Deep understanding of compliance frameworks and the ability to stay current with evolving regulations.
• Process Orientation – Ability to map, analyze, and optimize end‑to‑end processes for efficiency and accuracy.
• Technology Savvy – Comfortable navigating multiple software platforms and quickly learning new tools.
• Collaboration & Influence – Skilled at working cross‑functionally and influencing stakeholders to achieve shared goals.
• Adaptability – Thrives in a fast‑changing environment and can pivot priorities as business needs evolve.
• Data‑Driven Decision Making – Uses metrics and analytics to drive continuous improvement.
• Leadership Potential – Demonstrates initiative, accountability, and a willingness to mentor others.

Career Growth & Learning Opportunities

At brighthush, we believe that every team member’s growth fuels our collective success. As a Senior Customer Service Compliance & Order Lifecycle Management Lead, you will:

• Progress into leadership roles such as Compliance Manager, Order Management Lead, or Director of Customer Experience.
• Participate in our Leadership Development Program, which offers mentorship, coaching, and rotational assignments across business units.
• Access a robust learning platform that includes courses on regulatory compliance, data analytics, advanced SAP modules, and emerging digital tools.
• Attend industry conferences, webinars, and workshops to stay ahead of market trends and regulatory changes.
• Contribute to cross‑functional initiatives that shape the future of our order management and compliance processes.
• Earn professional certifications and receive recognition for continuous improvement projects.

Work Environment & Culture at brighthush

Our culture is built on the pillars of integrity, innovation, and inclusivity. You’ll find a supportive, collaborative environment where:

• Remote work is fully supported with the right tools, clear communication protocols, and a strong sense of community.
• Employees are encouraged to share ideas, challenge the status quo, and drive positive change.
• Diversity and inclusion are not just buzzwords—they’re embedded in our hiring, development, and recognition practices.
• We celebrate successes, learn from setbacks, and continuously strive to improve both our products and our people.
• Our leadership team is approachable, transparent, and committed to fostering a culture of trust.
• We host regular virtual town halls, hackathons, and wellness sessions to keep the team connected.

Compensation & Benefits

While the base salary for this role ranges from $52,000 to $56,000, we offer a comprehensive package that includes:

• Performance‑based bonuses tied to individual and company metrics.
• Health, dental, and vision insurance plans with generous coverage options.
• Paid time off (vacation, sick leave, personal days) plus holidays.
• 401(k) retirement plan with company match and a pension plan for long‑term security.
• Continuing education stipend to support professional development and certifications.
• Employee assistance programs, wellness initiatives, and mental health resources.
• Volunteer time off and donation matching to support community and sustainability projects.
• Access to a corporate wellness program that includes gym memberships, mindfulness apps, and ergonomic support.

How to Apply

Ready to take the next step in your career and help shape the future of construction materials? Submit your resume and a cover letter that highlights your experience in order management, compliance, and customer service. We look forward to learning how your expertise can contribute to the success of brighthush and the communities we serve.

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