Senior Customer Service Consultant – Global Workforce Solutions & Client Relations Specialist – Champion Exceptional Client Experience & Drive Innovation at brighthush

About brighthush

brighthush is a pioneering force in the global workforce solutions arena, redefining how organizations build, manage, and scale high‑performing teams across continents. With a presence in 34 countries, we seamlessly blend People, Process, and Technology to deliver a comprehensive suite of talent services—from contingent staffing and direct hire to global payroll, compliance, and diversity spend capture. Our mission is simple yet powerful: simplify the talent acquisition journey so our clients can focus on what they do best—innovating, scaling, and leading in their industries.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that the best results come from a culture that celebrates curiosity, collaboration, and continuous learning. Every team member’s voice matters, and we equip you with the tools, resources, and mentorship needed to thrive both personally and professionally. Whether you’re a seasoned customer service veteran or a recent graduate eager to make an impact, brighthush offers a platform where your skills can shine and your career can accelerate.

Role Overview

We are seeking an energetic, well‑spoken Senior Customer Service Consultant to become the frontline advocate for our global client base. In this role, you will handle inquiries, resolve issues, and provide expert guidance on our suite of workforce solutions. Your ability to communicate clearly, think critically, and maintain a positive attitude will be essential to ensuring our clients receive the highest level of service.

Key Responsibilities

• Client Engagement: Actively listen to client concerns, ask clarifying questions, and provide accurate, timely responses via phone, email, and live chat.
• Order Management: Process orders, billing, and payments with precision, ensuring all transactions are recorded correctly in our CRM system.
• Data Accuracy: Capture and update customer information, maintaining data integrity across all platforms.
• Account Maintenance: Review and modify customer accounts as needed, ensuring all changes are documented and communicated to relevant stakeholders.
• Issue Resolution: Handle complaints and returns efficiently, escalating complex issues to supervisors while maintaining a calm, solution‑oriented demeanor.
• Documentation: Keep detailed records of all customer interactions, ensuring compliance with internal policies and external regulations.
• Customer Satisfaction: Monitor satisfaction metrics, proactively address potential churn, and recommend improvements to enhance the client experience.
• Upsell & Cross‑Sell: Identify opportunities to introduce additional brighthush services that align with client needs, contributing to revenue growth.
• Team Collaboration: Partner with sales, operations, compliance, and product teams to deliver seamless client experiences.
• Process Improvement: Participate in continuous improvement initiatives, sharing insights that enhance service delivery and operational efficiency.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree in Business, Communications, or a related field is a plus.
• Proven experience in a customer‑facing role, preferably within the staffing, HR, or technology sectors.
• Excellent typing and data entry skills, with a keen eye for detail.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM platforms.
• Exceptional interpersonal and communication skills, both written and verbal.
• Demonstrated problem‑solving ability and a proactive approach to resolving client issues.
• Ability to manage multiple priorities in a fast‑paced environment while maintaining high quality.
• Commitment to continuous learning and professional growth.

Preferred Qualifications

• Experience with global workforce solutions, such as contingent staffing, direct hire, or global payroll.
• Knowledge of compliance frameworks (EOR/IC) and diversity spend capture.
• Multilingual capabilities or experience working with international clients.
• Previous exposure to live chat support or ticketing systems.
• Certifications in customer service or related fields (e.g., HDI, ITIL).
• Experience in a senior or lead customer service role.

Core Skills & Competencies

• Communication: Clear, concise, and persuasive communication across multiple channels.
• Empathy: Ability to understand client perspectives and respond with genuine care.
• Technical Aptitude: Quick learner who can navigate new software and systems with minimal guidance.
• Time Management: Efficiently juggle multiple tasks while maintaining high quality.
• Collaboration: Work seamlessly with cross‑functional teams, including sales, operations, and compliance.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend actionable solutions.
• Leadership Potential: Demonstrated ability to mentor junior team members and lead projects.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. We offer:

• Structured mentorship programs pairing you with senior leaders.
• Access to a comprehensive learning portal featuring courses on talent acquisition, compliance, and leadership.
• Regular performance reviews that align your goals with organizational objectives.
• Clear promotion tracks from Customer Service Consultant to Senior Consultant, Team Lead, and beyond.
• Opportunities to transition into specialized roles such as Client Success Manager, Sales Engineer, or Product Specialist.
• Cross‑functional project assignments that broaden your skill set and industry knowledge.
• Annual leadership development workshops and industry conference sponsorships.

Work Environment & Culture

Our culture is built on the pillars of innovation, inclusion, and integrity. You’ll find a workplace that values:

• Open communication and transparent decision‑making.
• Flexibility, with options for remote work, hybrid schedules, and flexible hours.
• Regular team‑building events, both virtual and in‑person.
• A commitment to diversity, equity, and inclusion, reflected in our hiring practices and community outreach.
• Recognition programs that celebrate achievements and milestones.
• A collaborative environment where ideas are shared freely and innovation is encouraged.
• Supportive leadership that invests in employee well‑being and professional growth.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates.
• Performance‑based bonuses and incentives.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs, including mental health resources and fitness subsidies.
• Flexible work arrangements and remote work options.
• Employee referral bonuses and recognition rewards.

How to Apply

If you are passionate about delivering exceptional customer service and thrive in a fast‑moving, global environment, we encourage you to apply today. Please submit your resume and a cover letter that highlights your relevant experience and explains why you would be a great fit for brighthush.

Join us and help shape the future of workforce solutions—one client at a time.