Senior Customer Service & Logistics Lead – South Africa – Championing End‑to‑End Supply Chain Excellence & Unparalleled Customer Experience

About brighthush

brighthush is a global pioneer in the agricultural sector, redefining how the world feeds itself through science, sustainability, and technology. With a portfolio that spans cutting‑edge feed additives, precision nutrition programs, and data‑driven supply‑chain innovations, we empower farmers, feed manufacturers, and distributors worldwide to achieve higher yields, lower environmental footprints, and superior product quality. Our mission is simple yet ambitious: to make every animal feed ingredient smarter, greener, and more accessible.

At brighthush, we believe that the best results come from a blend of scientific excellence, operational rigor, and an unwavering commitment to customer success. Our teams operate across continents, collaborating across disciplines to translate research into real‑world impact. If you thrive in a dynamic, purpose‑driven environment and want to shape the future of sustainable agriculture, brighthush is the place for you.

Role Overview

We are looking for an experienced Senior Customer Service & Logistics Lead to join our South African operations. In this senior‑level role, you will be the linchpin between our customers, logistics partners, and internal stakeholders, ensuring seamless service delivery, efficient inventory management, and proactive problem resolution. The ideal candidate will bring a blend of customer‑centric mindset, supply‑chain expertise, and leadership acumen to drive continuous improvement across the end‑to‑end logistics lifecycle.

Key Responsibilities

• Customer Relationship Management: Serve as the primary point of contact for key accounts, building trust through timely communication, issue resolution, and value‑added service initiatives.
• Logistics Operations Oversight: Lead day‑to‑day coordination of inbound and outbound shipments, ensuring on‑time delivery, compliance with regulatory standards, and optimal routing.
• Inventory & Warehouse Management: Monitor stock levels, forecast demand, and implement inventory control strategies to minimize stock‑outs and excess carrying costs.
• Stakeholder Collaboration: Partner with sales, procurement, quality assurance, and finance teams to align logistics plans with business objectives.
• Process Improvement: Identify bottlenecks, propose data‑driven solutions, and champion continuous improvement initiatives across the supply chain.
• Team Leadership & Development: Mentor and coach a cross‑functional team of logistics coordinators and customer service representatives, fostering a culture of accountability and high performance.
• Reporting & Analytics: Generate and present KPI dashboards (e.g., on‑time delivery, order accuracy, inventory turnover) to senior leadership, translating insights into actionable strategies.
• Compliance & Risk Management: Ensure adherence to local and international shipping regulations, customs procedures, and safety protocols.
• Technology Enablement: Leverage and optimize the use of Zoho, SAP, and Microsoft Office tools to streamline workflows and enhance data visibility.

Essential Qualifications

• Bachelor’s degree in Sales Administration, International Trade, Logistics, Supply Chain Management, or a related discipline.
• Minimum of 7 years of progressive experience in customer service, logistics, or supply‑chain operations, with at least 3 years in a senior or leadership capacity.
• Fluency in both Afrikaans and English, with strong written and verbal communication skills in both languages.
• Proven proficiency in Zoho CRM, SAP ERP, and Microsoft Office Suite (Word, Excel, PowerPoint).
• Demonstrated ability to manage complex logistics networks, including freight forwarding, customs clearance, and warehouse operations.
• Strong analytical mindset, capable of interpreting data to drive decisions and process improvements.
• Excellent stakeholder management skills, with a track record of building lasting relationships with customers, suppliers, and internal teams.
• Leadership experience, including coaching, performance management, and fostering a culture of continuous learning.

Preferred Qualifications

• Experience working within the agricultural or feed industry, with an understanding of product specifications, regulatory requirements, and market dynamics.
• Knowledge of advanced logistics technologies such as TMS (Transportation Management Systems), WMS (Warehouse Management Systems), and IoT tracking solutions.
• Project management certification (PMP, PRINCE2, or equivalent) or equivalent hands‑on experience.
• Experience managing remote or distributed teams across multiple time zones.
• Multilingual capabilities beyond Afrikaans and English (e.g., French, Portuguese, or Spanish).

Skills & Competencies

• Customer‑First Mindset: Passion for delivering exceptional service and anticipating client needs.
• Strategic Thinking: Ability to align logistics operations with broader business goals and market trends.
• Problem‑Solving: Quick, decisive action in high‑pressure situations, turning challenges into opportunities.
• Data‑Driven Decision Making: Comfortable working with large datasets, generating insights, and presenting findings to stakeholders.
• Adaptability: Thrives in a fast‑changing environment, embracing new technologies and processes.
• Communication: Clear, concise, and persuasive communication across all levels of the organization.
• Team Building: Inspires collaboration, motivates team members, and cultivates a high‑performance culture.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Senior Customer Service & Logistics Lead, you will:

• Lead cross‑functional projects that span the entire supply chain, gaining exposure to sales, procurement, quality, and finance.
• Participate in leadership development programs, including mentorship from senior executives and access to industry conferences.
• Contribute to strategic initiatives such as digital transformation of logistics, sustainability projects, and global expansion plans.
• Advance into roles such as Director of Supply Chain, Head of Customer Experience, or Global Logistics Manager, depending on your interests and performance.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative, and innovative workplace. Key cultural pillars include:

• Innovation at Scale: We encourage experimentation and reward creative solutions that drive operational excellence.
• Employee Well‑Being: Flexible work arrangements, mental health resources, and a supportive HR team ensure you thrive both personally and professionally.
• Diversity & Inclusion: A diverse workforce that reflects the communities we serve, with inclusive hiring practices and ongoing bias‑mitigation training.
• Community Impact: We invest in local agricultural initiatives, sustainability projects, and educational outreach programs.

Compensation & Benefits

While specific figures may vary based on experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with seniority and industry benchmarks.
• Performance‑based bonuses tied to key metrics such as customer satisfaction, delivery accuracy, and cost savings.
• Comprehensive health, dental, and vision insurance plans for you and your dependents.
• Generous paid time off, including vacation, sick leave, and public holidays.
• Retirement savings plan with company matching contributions.
• Professional development budget for certifications, courses, and conferences.
• Employee wellness programs, including gym memberships, mindfulness sessions, and wellness challenges.
• Remote work flexibility with a fully equipped home office stipend.

How to Apply

If you are ready to lead with impact, elevate customer experience, and drive logistical excellence at a global leader in sustainable agriculture, we invite you to apply today. Submit your resume and a cover letter detailing your relevant experience and why you are the perfect fit for brighthush.