Senior Customer Service & Order Administration Coordinator – Global E‑Commerce & B2B Support Specialist with Strategic Process Excellence

About brighthush

brighthush is a trailblazing, customer‑centric organization that thrives on delivering exceptional products and services across a spectrum of global markets. With a robust presence in the e‑commerce arena, we empower businesses to connect with their customers in meaningful, data‑driven ways. Our culture is built on collaboration, innovation, and a relentless focus on quality. Every team member at brighthush plays a pivotal role in shaping the customer experience, and we’re committed to providing an environment where talent can flourish, learn, and lead.

Why This Role Matters

As the first point of contact for our valued customers, you will be the voice that builds trust, resolves issues, and ensures seamless order processing. This role blends customer service, order administration, and cross‑functional collaboration, giving you a dynamic daily routine that keeps you engaged and challenged. Your contributions will directly influence customer satisfaction scores, repeat business, and the overall reputation of brighthush.

Role Overview

We’re looking for a proactive, detail‑oriented professional to join our remote team in the Philippines. You will work closely with the customer service lead, operations, finance, and commercial teams to manage inbound and outbound calls, process orders, follow up on payments, and maintain accurate records in our shared systems. Your ability to communicate clearly, think critically, and adapt to evolving priorities will be essential to success.

Key Responsibilities

• Inbound Customer Support – Handle 15–20 inbound calls daily, addressing inquiries about order status, product availability, delivery timelines, and account questions. Provide a friendly, knowledgeable, and solution‑focused experience.
• Outbound Follow‑Ups – Conduct proactive calls to existing customers regarding backorders, delivery updates, and overdue accounts. Use approved scripts while maintaining a natural, conversational tone.
• Manual Order Entry – Capture orders received via phone, email, or online forms. Verify product codes, quantities, shipping addresses, and special instructions before finalizing entries. Clarify any ambiguities with customers to ensure accuracy.
• Payment Follow‑Up – Politely contact customers on an approved call list to request payment updates. Record outcomes meticulously in the system, ensuring transparency for the finance team.
• Data Management – Log all interactions, notes, and next steps in shared systems (CRM, ERP, or custom databases). Ensure that information is accessible to the entire team for seamless hand‑offs.
• Cross‑Functional Liaison – Act as the bridge between customer service, operations, finance, and the commercial team. Provide complete, fact‑based updates on customer issues and order status.
• Administrative Support – Assist the brighthush office with basic reporting, filing, and other ad‑hoc administrative tasks as needed.

Essential Qualifications

• Experience – Minimum 3 years in customer service, sales support, order entry, or B2B call‑center administration.
• Communication Skills – Excellent spoken and written English. Clear, confident phone manner with the ability to convey empathy and professionalism.
• Call Handling – Proven experience with both inbound and outbound customer calls.
• Order Accuracy – Strong attention to detail when entering product codes, quantities, addresses, and special instructions.
• System Proficiency – Familiarity with order‑management, ERP, or accounting systems. Any system is acceptable; we’ll provide comprehensive training on our platform.
• Payment Outreach – Comfortable contacting customers for payment updates. No prior collections background required.
• Technical Tools – Confidence using Outlook, Excel, shared folders, and Microsoft Teams.
• Home‑Office Setup – Reliable high‑speed internet, quality headset, and a quiet, dedicated workspace.
• Availability – Monday–Friday during brighthush business hours (adjusted to your local time zone).

Preferred Qualifications

• Experience supporting wholesale or distribution customers in Australia, New Zealand, the UK, or the US.
• Background in consumer products, wholesale, distribution, or multi‑SKU businesses.
• Familiarity with Unleashed, SAP Business One, Xero, MYOB, NetSuite, or Microsoft Dynamics.

Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering outstanding service and building lasting relationships.
• Problem‑Solving Ability – Quick thinker who can troubleshoot issues and propose effective solutions.
• Organizational Skills – Ability to manage multiple tasks, prioritize, and meet deadlines in a fast‑paced environment.
• Team Collaboration – Comfortable working with cross‑functional teams and sharing insights to improve processes.
• Adaptability – Thrives in a dynamic setting where priorities can shift quickly.
• Data‑Driven Decision Making – Comfortable interpreting metrics and using data to drive improvements.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Senior Customer Service & Order Administration Coordinator, you will have the chance to:

• Progress into a Team Lead or Manager role within the Customer Experience or Operations departments.
• Participate in cross‑training programs that cover advanced order‑management systems, finance processes, and product knowledge.
• Attend quarterly workshops on customer engagement, data analytics, and process optimization.
• Earn certifications in CRM platforms, Excel, or project management through our partnership with leading e‑learning providers.
• Contribute to strategic initiatives such as automation of order workflows, implementation of AI‑driven chatbots, and enhancement of the customer journey map.

Work Environment & Company Culture

brighthush champions a flexible, remote‑first culture that empowers employees to work from anywhere while staying connected. Our core values—Integrity, Innovation, Collaboration, and Customer Success—guide every decision. You’ll enjoy:

• Weekly virtual coffee chats with leadership to share updates and celebrate wins.
• Monthly virtual team‑building activities, ranging from trivia nights to virtual escape rooms.
• A transparent communication culture where ideas are welcomed and feedback is constructive.
• Access to a digital library of industry reports, podcasts, and webinars to keep you ahead of market trends.
• A supportive environment that values work‑life balance, mental health, and continuous learning.

Compensation, Perks & Benefits

While the exact salary range will be discussed during the interview process, we offer a competitive compensation package that reflects your experience and the value you bring to brighthush. In addition to a base salary, you can expect:

• Performance‑based bonuses tied to customer satisfaction metrics and order accuracy.
• Health and wellness stipend to support your physical and mental well‑being.
• Flexible working hours that align with your local time zone.
• Annual professional development budget for courses, certifications, or conferences.
• Access to a company‑wide digital wellness platform, including guided meditation, fitness challenges, and mental health resources.
• Regular virtual social events and occasional in‑person retreats (when safe and feasible).

How to Apply

Ready to bring your expertise to brighthush? Click the link below to submit your application and join a team that values innovation, customer success, and personal growth.

Apply for this job

Closing Statement

At brighthush, we’re not just building a business; we’re crafting experiences that resonate with customers worldwide. If you’re a seasoned professional who thrives on delivering exceptional service, enjoys meticulous order administration, and is eager to grow within a forward‑thinking, remote‑first organization, we want to hear from you. Join us and help shape the future of global e‑commerce and B2B support.