Senior Customer Service & Order Fulfillment Specialist – End‑to‑End Supply Chain Excellence, Global Logistics Champion, and Customer Experience Leader at brighthush

About brighthush and the Opportunity

brighthush is more than a brand; it’s a global movement dedicated to creating sustainable, high‑quality consumer goods that enrich everyday life. With a presence in North America, Europe, and Asia, we blend cutting‑edge technology with a human‑centric approach to deliver products that customers love and trust. Our mission is simple yet powerful: create exceptional value for our customers while empowering our people to innovate, collaborate, and grow.

We’re looking for a dedicated Customer Service & Order Fulfillment Specialist to join our dynamic operations team. In this role, you will be the linchpin that turns an online click into a flawless delivery experience. From the moment an order is placed to the final hand‑off to the customer, you’ll ensure accuracy, timeliness, and transparency at every step.

Why brighthush?

• Impactful Work: Every interaction you manage directly influences customer satisfaction and brand loyalty.
• Growth Mindset: We invest heavily in professional development, mentorship, and cross‑functional projects.
• Inclusive Culture: Diversity, equity, and inclusion are woven into our hiring, onboarding, and day‑to‑day practices.
• Competitive Compensation: We offer a market‑competitive salary, performance bonuses, and a comprehensive benefits package.
• Flexible Work Environment: Remote work is fully supported with the tools and resources you need to thrive.

Key Responsibilities

As a pivotal member of our supply chain ecosystem, you will manage the entire order lifecycle, ensuring accuracy, timeliness, and transparency for our customers. Your day‑to‑day tasks will include:

• Purchase Order Management
  • Review incoming purchase orders for pricing accuracy, material availability, and production feasibility.
  • Coordinate with the RFQ team to obtain quotations when required.
  • Enter and upload purchase orders into the ERP system, ensuring all details—quantities, due dates, and special instructions—are captured flawlessly.
  • Collaborate with the Production Scheduler and Materials Manager to confirm lead times and create orders on the same day.
  • Send order acknowledgments to customers via email or through our secure customer portal.
• Customer Communication & Support
  • Respond to customer inquiries, requests, and complaints within the same business day.
  • Investigate issues by liaising with internal teams (Production, Materials, Logistics) and gather all necessary information.
  • Communicate clear timelines and updates, especially when additional information or time is needed.
  • Maintain a professional, proactive, and timely communication style throughout the order process.
• Customer Release & Schedule Management
  • Review, modify, and update customer blanket release schedules as needed.
  • Process releases received via EDI, customer portals, and email.
  • Ensure schedules and requirements are accurately reflected in internal systems.
• Order & Delivery Monitoring
  • Track current and upcoming shipping lines to monitor on‑time delivery performance.
  • Identify potential delays or risks to delivery dates.
  • Proactively communicate delays to customers and coordinate internally to establish realistic recovery timelines.
  • Follow up on recovery plans to guarantee commitments are met.
• Parts & Production Follow‑Up
  • Track parts through OSS and monitor progress to ensure timely processing.
  • Coordinate with OSS and relevant teams to identify potential issues and prevent delays.
  • Provide customers with accurate status updates when required.

Essential Qualifications

• Proven experience in Customer Service, Order Management, Logistics, Supply Chain, or Manufacturing.
• Hands‑on experience with purchase orders, customer schedules, and order fulfillment processes.
• Strong written and verbal communication skills.
• Ability to manage multiple customer requests and priorities simultaneously.
• Exceptional attention to detail and accuracy.
• Proactive problem‑solving mindset and diligent follow‑up.
• Experience with EDI, customer portals, and/or ERP systems is a plus.
• Excellent organizational and time‑management skills.

Preferred Qualifications

• Experience in a fast‑paced, high‑volume environment.
• Knowledge of production scheduling and material planning.
• Familiarity with OSS or similar parts tracking systems.
• Previous exposure to cross‑functional collaboration with RFQ, Production Scheduler, and Materials Manager teams.
• Fluency in additional languages (Spanish, French, Mandarin) is an advantage.

Skills & Competencies

• Customer‑Centricity: Prioritizes customer needs and ensures clear, timely communication.
• Detail Orientation: Meticulously reviews orders, schedules, pricing, and delivery dates.
• Proactivity: Anticipates potential issues and takes decisive action to mitigate impact.
• Collaboration: Works effectively with cross‑functional teams (Production, Materials, Scheduling, RFQ, OSS).
• Reliability: Follows through on commitments and maintains high accountability.
• Adaptability: Thrives in a dynamic environment with shifting priorities.
• Technical Proficiency: Comfortable using ERP, EDI, and customer portal platforms.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service & Order Fulfillment Specialist, you will:

• Gain exposure to end‑to‑end supply chain operations.
• Participate in cross‑functional projects that influence product strategy and customer experience.
• Access internal training programs on ERP systems, logistics analytics, and customer relationship management.
• Receive mentorship from senior leaders in Operations, Supply Chain, and Customer Success.
• Potentially progress to roles such as Order Fulfillment Manager, Supply Chain Analyst, or Customer Success Lead.

Work Environment & Culture at brighthush

Our remote‑first model empowers you to work from anywhere while staying connected through weekly virtual huddles, quarterly town halls, and informal coffee chats. We celebrate diversity, encourage open dialogue, and foster a culture where every voice matters. Our team values:

• Transparency and trust.
• Continuous improvement and innovation.
• Work‑life balance and mental well‑being.
• Recognition and celebration of achievements.

Compensation, Perks, and Benefits

While the base salary is competitive and commensurate with experience, we also offer:

• Performance‑based bonuses tied to customer satisfaction metrics.
• 10+ business days of paid time off, plus holidays and sick leave.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) plan with company match.
• Unlimited learning stipend for courses, certifications, and conferences.
• Monthly team‑building events and annual corporate retreats.
• Fully equipped home office stipend and tech support.

How to Apply

Ready to bring your expertise to a forward‑thinking, customer‑first organization? Click the link below to submit your application and join the brighthush family. We look forward to exploring how your skills and passion can help us deliver unparalleled service to our customers worldwide.