Senior Customer Service Representative – Commercial Client Support & Order Management Specialist – Leading Wholesale Plant & Landscaping Supply Leader at brighthush

About brighthush

brighthush stands at the forefront of the wholesale plant and landscaping supply industry, delivering premium plants, trees, and site materials to landscape contractors, property developers, and commercial clients across the United States. With a reputation built on reliability, sustainability, and exceptional customer service, brighthush empowers projects of every scale—from boutique garden installations to large‑scale urban green spaces. Our mission is simple yet powerful: to make high‑quality plant solutions accessible, efficient, and environmentally responsible.

Why Join brighthush?

At brighthush, we believe that our people are the heart of our success. We foster a culture of collaboration, continuous learning, and innovation. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a supportive environment that rewards initiative, values diversity, and encourages you to grow both personally and professionally. We’re not just a company; we’re a community of green‑industry enthusiasts dedicated to shaping the future of sustainable landscapes.

Role Overview

The Senior Customer Service Representative – Commercial Client Support & Order Management Specialist will serve as the primary point of contact for our commercial clientele. You’ll manage inquiries related to product availability, order status, and delivery schedules, ensuring a seamless experience from order placement to final delivery. Your expertise will directly influence client satisfaction, operational efficiency, and the overall reputation of brighthush.

Key Responsibilities

• Respond promptly to inbound customer inquiries via phone, email, and live chat, maintaining a courteous and professional tone.
• Provide accurate information on plant availability, order status, and delivery timelines, leveraging real‑time data and internal systems.
• Investigate and resolve discrepancies in deliveries or product quality, collaborating with dispatch, warehouse, and quality assurance teams.
• Coordinate with cross‑functional teams to expedite order fulfillment and address any logistical challenges.
• Maintain meticulous account records and order histories in the customer database, ensuring data integrity and accessibility.
• Identify recurring issues or trends, proposing process improvements to enhance service quality and operational efficiency.
• Act as a mentor to junior customer service staff, sharing best practices and fostering a culture of excellence.
• Participate in ongoing training sessions and industry events to stay current on product knowledge and market trends.

Essential Qualifications

• Minimum of 3 years’ experience in customer service, preferably within wholesale, B2B, or the green industry.
• Proven ability to manage high inquiry volumes while maintaining accuracy and professionalism.
• Strong communication skills—both written and verbal—across multiple channels.
• Hands‑on experience with CRM platforms and order management systems.
• Self‑motivated, detail‑oriented, and capable of working independently in a fully remote setting.
• Availability to work a full 40‑hour week from New York, United States.

Preferred Qualifications

• Experience in the horticulture or landscaping supply industry.
• Knowledge of plant logistics, shipping regulations, and compliance standards.
• Proficiency in additional languages to support a diverse client base.
• Background in process improvement initiatives or Six Sigma methodologies.

Skills & Competencies

• Exceptional problem‑solving abilities, with a proactive approach to identifying and resolving issues.
• Strong organizational skills and the ability to juggle multiple tasks simultaneously.
• High emotional intelligence, enabling effective communication with clients and internal stakeholders.
• Tech‑savvy mindset, comfortable navigating multiple digital platforms and learning new tools quickly.
• Commitment to sustainability and a passion for the green industry.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll have access to:

• Structured mentorship programs with senior leaders.
• Regular training workshops covering product knowledge, customer experience, and industry trends.
• Opportunities to transition into roles such as Account Manager, Operations Lead, or Product Specialist.
• Participation in cross‑departmental projects that influence company strategy and innovation.

Work Environment & Company Culture

Our fully remote model empowers you to work from anywhere while staying connected to a vibrant, collaborative team. We celebrate flexibility, encourage work‑life balance, and provide the tools you need to thrive:

• High‑speed internet stipend and ergonomic workspace support.
• Regular virtual team‑building events and quarterly in‑person retreats.
• Open‑door communication channels with leadership.
• Inclusive culture that values diverse perspectives and promotes belonging.

Compensation & Benefits

Competitive salary range: USD 3,800–5,200 per month, commensurate with experience and performance. In addition to base pay, you’ll enjoy:

• Generous sabbatical program for extended time off.
• Sport membership to encourage physical activity and wellness.
• Employee discounts on brighthush products.
• Private pension plan for long‑term savings.
• Telemedicine healthcare support for you and your family.
• Mental health support services, including counseling and stress‑management resources.
• Comprehensive health, dental, and vision insurance options.

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, or any other protected characteristic.

How to Apply

Ready to elevate your career and make a tangible impact in the green industry? Submit your application through our careers portal and join the brighthush team.