Senior Customer Service Representative – Health Care & Insurance Support Specialist (Remote) – Championing Patient Experience, Care Coordination, and Exceptional Service at brighthush

About brighthush and the Future of Health Care

brighthush is more than a health‑insurance provider; it is a catalyst for a compassionate, technology‑enabled health ecosystem that puts people first. Our vision is to transform every point of contact—whether a phone call, an email, or a live chat—into a trusted partnership that empowers individuals, families, and communities to navigate their health journeys with confidence and clarity. By blending cutting‑edge digital tools with a culture rooted in empathy, brighthush is redefining how health‑care is delivered, accessed, and experienced across the United States.

As a global leader in health‑insurance solutions, brighthush is committed to continuous innovation, uncompromising safety, and absolute accountability. We believe that each conversation has the power to change a life, and that’s why we are seeking a Senior Customer Service Representative who shares our vision and can help us set new standards for customer experience.

Position Summary

The Senior Customer Service Representative will serve as the primary point of contact for our members, patients, providers, and third‑party administrator (TPA) partners. You will handle inbound and outbound calls, respond to email inquiries, provide claim status updates, educate providers on program details, and resolve customer concerns with professionalism and empathy. Your role will be pivotal in maintaining the high level of service that brighthush is known for.

Key Responsibilities

• Customer Interaction Management: Handle a high volume of inbound and outbound calls, emails, and live chat messages from members, patients, providers, and TPAs.
• Claims and Enrollment Support: Provide accurate claim status updates, assist with enrollment questions, and guide customers through the claims process.
• Provider Education: Communicate program participation information, policy updates, and best practices to healthcare providers.
• Issue Resolution: Investigate and resolve customer concerns, escalating complex issues to the appropriate internal teams when necessary.
• Documentation and Data Entry: Log all customer interactions in our CRM system while actively engaging in conversation, ensuring data accuracy and compliance.
• Process Improvement: Identify recurring issues or bottlenecks and collaborate with cross‑functional teams to implement process enhancements.
• Team Collaboration: Participate in daily huddles, share insights, and support junior team members to foster a culture of continuous learning.
• Compliance and Quality Assurance: Adhere to all regulatory requirements, internal policies, and quality standards to protect customer data and maintain trust.

Essential Qualifications

• Minimum of 3 years of customer service experience in the healthcare or health‑insurance industry.
• Proven ability to manage multiple tasks simultaneously while maintaining high accuracy and professionalism.
• Strong technical aptitude and experience working in remote or virtual work environments.
• Proficiency in multi‑screen navigation and simultaneous use of several applications.
• Advanced Outlook skills (email management, scheduling, calendar coordination).
• High School Diploma or GED; additional education or certifications in health‑care administration, customer service, or related fields is a plus.

Preferred Qualifications

• Knowledge of medical terminology and health‑care billing codes.
• Experience with claims processing and adjudication.
• Demonstrated ability to handle high‑volume phone and email interactions with composure.
• Previous call‑center or healthcare customer‑service experience.
• Familiarity with CRM platforms such as Salesforce or Zendesk.

Skills & Competencies

• Communication: Clear, concise, and empathetic verbal and written communication skills.
• Problem‑Solving: Analytical mindset with the ability to troubleshoot and resolve complex issues quickly.
• Adaptability: Comfortable working in a fast‑paced environment and adjusting to changing priorities.
• Team Player: Collaborative attitude, willingness to share knowledge, and support teammates.
• Customer‑Centric: Passion for delivering exceptional service and building lasting relationships.
• Attention to Detail: Meticulous record‑keeping and adherence to compliance standards.
• Technology Savvy: Comfortable learning new tools and platforms on the fly.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Service Representative, you’ll have access to a wealth of professional development resources, including:

• Structured onboarding and continuous training programs covering product knowledge, compliance, and customer‑service excellence.
• Mentorship from senior leaders and subject‑matter experts.
• Opportunities to cross‑train in related roles such as Claims Processing, Provider Relations, or Quality Assurance.
• Clear career pathways to roles such as Team Lead, Customer Experience Manager, or Operations Analyst.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, innovation, and inclusion. Our remote‑first approach means you can work from anywhere in the United States—Florida, South Carolina, Indiana, Ohio, Michigan, or any other eligible state—while staying connected to a vibrant community of colleagues.

We celebrate diversity, encourage open dialogue, and empower each team member to bring their authentic self to work. Our values—Integrity, Accountability, Innovation, and Compassion—guide everything we do, from daily interactions to strategic initiatives.

Compensation & Benefits

We offer a competitive base salary ranging from $18.50 to $35.29 per hour, depending on experience, location, and qualifications. In addition to your base pay, you may be eligible for performance‑based bonuses and incentive programs that recognize your contributions to brighthush’s success.

Our comprehensive benefits package is designed to support your physical, emotional, and financial well‑being:

• Medical, dental, and vision coverage for you and your family.
• Paid time off (vacation, sick leave, holidays) to recharge and maintain work‑life balance.
• 401(k) retirement savings plan with company match.
• Wellness programs, including mental health resources and fitness stipends.
• Employee assistance programs and financial planning services.
• Access to learning and development platforms to enhance your skills.

Application Process

Ready to join a team that’s redefining health‑care customer service? Submit your application through our careers portal by 10/26/2026. We review applications on a rolling basis and encourage you to apply early to secure your spot.

During the interview process, you’ll meet with members of our customer‑service leadership team, participate in a skills assessment, and discuss how your experience aligns with brighthush’s mission.

Why brighthush?

At brighthush, you’ll be part of a forward‑thinking organization that values innovation, empathy, and excellence. You’ll work alongside dedicated professionals who are passionate about making a tangible difference in people’s lives. If you’re a seasoned customer‑service professional with a background in healthcare and a desire to grow, we want to hear from you.

Apply today and help us shape a healthier, more connected future—one conversation at a time.