Senior Customer Service Specialist – Order Management & EDI Expert with SAP Mastery – Remote Boise, ID – Join brighthush

About brighthush

brighthush is a pioneering force in the consumer goods sector, redefining everyday living by delivering premium products that blend joy, wellness, and convenience. With a legacy spanning more than four decades, brighthush has cultivated a culture rooted in creativity, integrity, and an unyielding pursuit of excellence. Our mission is simple yet powerful: to nurture happy, healthy homes by offering products that people love and trust. Whether you’re a seasoned professional or an emerging talent, brighthush provides a vibrant, inclusive environment where your ideas can shape the future of the industry.

Why Join brighthush?

At brighthush, we believe that the best work happens when people feel empowered, supported, and connected. We’re committed to fostering a collaborative culture that values diversity, encourages continuous learning, and rewards high performance. As a remote‑friendly organization, we provide the flexibility to work from home while maintaining strong team cohesion through regular virtual huddles, cross‑functional projects, and an open‑door communication policy. If you’re passionate about customer experience, process optimization, and technology, brighthush is the place to grow your career and make a real impact.

Key Responsibilities

As a Senior Customer Service Specialist in our Service Center, you will play a pivotal role in ensuring seamless order processing and exceptional customer satisfaction. Your day‑to‑day tasks will include:

• Order Entry & Management: Accurately process customer orders received via telephone, fax, EDI, and email, ensuring timely invoicing and shipment.
• System Proficiency: Utilize brighthush and other enterprise systems (SAP, Oracle, and custom ERP solutions) to capture, update, and reconcile order data.
• EDI Expertise: Handle inbound and outbound EDI transactions, troubleshoot errors, and coordinate with internal teams to resolve discrepancies.
• Customer Interaction: Resolve inquiries, complaints, and disputes with a calm, professional demeanor, maintaining a high level of customer satisfaction.
• Process Improvement: Identify bottlenecks, propose solutions, and collaborate with cross‑functional stakeholders (Distribution, Credit, Accounts Receivable, Sales & Operations Planning) to enhance efficiency.
• Audit & Compliance: Support SOX audit controls by conducting weekly self‑ and partner‑order audits, ensuring adherence to internal policies.
• Reporting & Documentation: Develop and maintain comprehensive documentation for all assigned customers, business units, and locations.
• Team Collaboration: Communicate effectively with distribution facilities to guarantee on‑time shipment and delivery, and keep supervisors informed of progress toward operational goals.

Essential Qualifications

• Minimum of 3 years of multi‑product customer service or sales experience.
• Proven track record working with high‑volume transactions and large customer bases.
• Hands‑on experience with Microsoft Office Suite (Excel, Outlook) and enterprise systems such as SAP.
• Strong analytical skills with meticulous attention to detail.
• Excellent written and verbal communication, with a polite and positive phone demeanor.
• Ability to multitask, prioritize, and respond to urgent matters with a sense of urgency.
• Self‑motivated and capable of working independently as well as part of a collaborative team.
• Results‑oriented mindset with a passion for continuous improvement.

Preferred Qualifications

• Experience in the consumer products industry.
• Familiarity with EDI processes and troubleshooting.
• Background in enterprise systems such as SAP, Oracle, or similar platforms.
• Knowledge of SOX audit procedures and compliance standards.
• Previous exposure to a shared services environment.

Required Skills & Competencies

• Customer‑Centric Mindset: Passionate about delivering outstanding service and building lasting relationships.
• Problem‑Solving: Ability to diagnose issues quickly and implement effective solutions.
• Communication: Clear, concise, and professional in all interactions.
• Technical Proficiency: Comfortable navigating multiple software platforms and learning new tools.
• Time Management: Efficiently juggle multiple tasks while meeting deadlines.
• Team Player: Collaborative spirit, open to feedback, and supportive of colleagues.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our employees. As a Senior Customer Service Specialist, you will have access to:

• Structured onboarding and continuous training programs covering SAP, EDI, and industry best practices.
• Mentorship from seasoned leaders in operations, finance, and customer experience.
• Opportunities to cross‑train in related functions such as Distribution, Credit, and Sales & Operations Planning.
• Access to an extensive library of online courses and certifications to broaden your skill set.
• Clear career pathways to roles such as Senior Order Specialist, Process Improvement Lead, or Operations Manager.

Work Environment & Culture

brighthush champions a flexible, inclusive, and high‑energy work environment. Key cultural pillars include:

• Remote‑First Flexibility: Work from home with the support of a robust virtual collaboration ecosystem.
• Inclusive Community: A diverse workforce where every voice is heard and valued.
• Continuous Feedback: Regular check‑ins, performance reviews, and open channels for idea sharing.
• Employee Well‑Being: Comprehensive wellness programs, mental health resources, and work‑life balance initiatives.
• Recognition & Rewards: Employee referral bonuses, spot awards, and annual recognition events.

Compensation & Benefits

While specific salary ranges are tailored to experience and qualifications, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market standards for remote customer service specialists.
• Performance‑based bonuses tied to individual and team metrics.
• Health, dental, and vision insurance plans with generous coverage options.
• Life and disability insurance at no cost to employees.
• Flexible Spending Accounts for health and dependent care.
• 401(k) plan with a 3% company match and discretionary annual contributions.
• Paid vacation, holidays, and sick leave.
• Employee Assistance Program for personal and professional support.
• Access to thousands of free online courses for skill development.
• Discounts on cell phones, movie tickets, gym memberships, and more.
• Paid parental leave and support for new parents.
• On‑demand pay options for financial flexibility.

How to Apply

Ready to bring your expertise to brighthush and help shape the future of customer experience? Click the link below to submit your application and join a team that values innovation, collaboration, and growth.