Senior Customer Service Specialist – Order Management & Fulfillment Expert Driving Manufacturing Excellence at brighthush – Lead Customer Experience & Process Optimization

About brighthush

brighthush stands at the forefront of the manufacturing and packaging industry, delivering high‑performance plastic film extrusion solutions that empower a wide spectrum of consumer and industrial products across the United States. With state‑of‑the‑art facilities in California and Georgia, we fuse cutting‑edge technology with an unwavering commitment to continuous improvement. Our mission is simple yet powerful: to empower customers with reliable, sustainable products while cultivating a collaborative, inclusive workplace where every team member can thrive.

From the moment a raw polymer feedstock enters our production line to the final inspection of a finished film roll, brighthush orchestrates a symphony of precision, quality, and speed. We are proud of our reputation for delivering on time, on budget, and on specification, and we are driven by a culture that values innovation, safety, and customer partnership.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that great work starts with great people. We invest in our employees through:

• Competitive base salary and performance‑based bonuses that reward excellence.
• Comprehensive health, dental, and vision plans that cover you and your family.
• 401(k) with company match and generous paid time off to recharge.
• Professional development programs, including leadership training and cross‑functional certifications.
• Modern, ergonomic workstations and a hybrid work model that supports work‑life balance.
• Access to the latest ERP systems (M3, AX) and advanced order‑management tools.

Beyond the tangible benefits, brighthush offers an environment where curiosity is rewarded, ideas are tested, and successes are celebrated. Our people are encouraged to take ownership of their work, to challenge the status quo, and to collaborate across disciplines to drive real business impact.

Key Responsibilities

As the primary point of contact for customers, sales, and internal teams, you will play a pivotal role in ensuring seamless order processing and exceptional customer experiences. Your day‑to‑day duties will include:

• Order Lifecycle Management: Receive, validate, and process orders from entry through shipment, maintaining a high level of accuracy and urgency.
• Inventory & Shipment Oversight: Monitor inventory levels, order status, and shipment schedules to guarantee on‑time delivery and customer satisfaction.
• Cross‑Functional Collaboration: Partner with production, quality assurance, and logistics teams to resolve bottlenecks and ensure smooth fulfillment.
• Customer Advocacy: Act as the voice of the customer within brighthush, proactively addressing concerns and driving solutions that strengthen relationships.
• Documentation & Reporting: Maintain meticulous records of order details, pricing, and shipment data; generate real‑time reports for stakeholders.
• Continuous Improvement: Identify process inefficiencies, propose enhancements, and participate in cross‑functional improvement initiatives.
• System Utilization: Leverage customer portals and internal ERP systems to provide real‑time updates and accurate reporting.
• Compliance & Safety: Adhere to plant safety protocols during occasional site visits; maintain a clean, organized work environment.

Additional Responsibilities for a Holistic Impact

• Develop and maintain a comprehensive knowledge base of product specifications, pricing structures, and regulatory requirements.
• Act as a liaison during new product launches, ensuring that all stakeholders are informed and prepared.
• Lead quarterly reviews of customer feedback to identify trends and recommend strategic actions.
• Mentor junior team members on best practices in order management and customer service excellence.
• Collaborate with the marketing team to refine product messaging based on customer insights.
• Support the sales team by preparing accurate quotes, proposals, and contract documentation.

Essential Qualifications

To excel in this role, you should bring:

• High school diploma or GED; additional coursework in business or manufacturing is a plus.
• Minimum 5 years of customer service experience, preferably within manufacturing, packaging, or plastic film extrusion.
• Proven track record of managing complex order pipelines with precision and speed.
• Strong communication skills—both written and verbal—capable of building rapport with customers, sales teams, and cross‑functional partners.
• Exceptional organizational abilities and meticulous attention to detail.
• Proficiency in Microsoft Office (Word, Excel) and experience with order‑management systems.
• Ability to thrive in a fast‑paced, deadline‑driven environment while maintaining composure under pressure.
• Physical stamina to stand for extended periods, lift up to 25 lbs., and perform frequent bending, reaching, and movement.

Preferred Qualifications

We value additional expertise that will accelerate your success at brighthush:

• Experience in inflexible packaging or supply chain operations.
• Hands‑on knowledge of ERP systems, particularly M3 and AX.
• Background in a plant environment—familiarity with noise, temperature variations, and safety protocols.
• Experience with hybrid work arrangements and the ability to maintain a confidential, focused home office.
• Demonstrated ability to lead or participate in continuous improvement projects.
• Knowledge of lean manufacturing principles and Six Sigma methodologies.

Skills & Competencies

Success in this role requires a blend of technical and soft skills:

• Customer‑Centric Mindset: Passion for delivering outstanding service and resolving issues proactively.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend actionable solutions.
• Collaboration: Comfortable working across departments and geographies to achieve shared goals.
• Adaptability: Quick to adjust priorities in response to changing business needs.
• Problem‑Solving: Strong troubleshooting skills and a creative approach to overcoming obstacles.
• Technology Savvy: Comfortable navigating multiple software platforms and learning new tools rapidly.
• Time Management: Skilled at juggling multiple orders, deadlines, and stakeholder requests simultaneously.
• Attention to Detail: Meticulous in data entry, documentation, and quality checks.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Senior Customer Service Specialist, you will have access to:

• Leadership training programs that prepare you for future managerial roles.
• Cross‑functional certifications in ERP, supply chain, and quality management.
• Mentorship from seasoned leaders in manufacturing and customer experience.
• Opportunities to lead process improvement initiatives and influence company‑wide best practices.
• Clear career pathways to roles such as Customer Experience Manager, Operations Lead, or Supply Chain Director.
• Annual tuition reimbursement for accredited courses and certifications.
• Participation in industry conferences, webinars, and workshops.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, innovation, and respect. Our employees enjoy:

• Modern, ergonomic workstations with the latest technology.
• Flexible hybrid work options that support work‑life balance.
• A supportive team environment that values diverse perspectives.
• Regular team‑building events, wellness programs, and community outreach initiatives.
• Transparent communication from leadership and a clear focus on employee growth.
• Recognition programs that celebrate individual and team achievements.
• Opportunities to work on cross‑departmental projects that span the entire value chain.

Compensation & Perks

While specific figures vary by location and experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards and your experience.
• Performance‑based bonuses tied to customer satisfaction metrics and operational efficiency.
• Health, dental, and vision insurance with generous coverage.
• 401(k) plan with company match and early‑retirement options.
• Paid time off, holidays, and a flexible vacation policy.
• Employee assistance programs, wellness stipends, and continuous learning credits.
• On‑site fitness center access and wellness challenges.
• Company‑sponsored volunteer days and community service opportunities.

How to Apply

Ready to bring your expertise to a forward‑thinking manufacturing leader? Submit your application through our careers portal or click the link below to start the process:

Apply to brighthush Today

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any other protected status.