Senior Customer Solutions Engineer (Bay Area)

At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.

We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most.

Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be.

If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.

At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.   We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most.   Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be.   If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you. What you will do

Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers — building trust from engineers to the C-suite

Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices

Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping

Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders

Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation

Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform

Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth

Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment

Be an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives

Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution

Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement

What you will bring with you

5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company

Proven experience managing enterprise customer relationships and navigating complex organizations

Hands-on experience installing and troubleshooting solutions on Kubernetes; experience working with container based solutions

Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP

Experience with scripting and API integration to support and troubleshoot technical solutions

Demonstrated success driving measurable customer outcomes and leading executive-level engagements

Strong business acumen and the ability to translate technical capabilities into business impact for both engineers and executives

Experience managing issues, performing root cause analysis, and driving resolution

Excellent communication, presentation, and stakeholder-management skills

Background in cybersecurity or DevSecOps is a strong plus

What we look for

A strategic, consultative, customer-first mindset with the ability to influence senior stakeholders

One or more of CKAD / CKA / CKS certifications

Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms

Self-motivated, proactive, and adaptable — comfortable navigating fast-paced, evolving environments

Strong empathy, patience, and a genuine passion for working with customers

Curiosity and comfort operating across both technical and business domains

Coachability and a team-oriented, collaborative, learning-driven attitude

Experience working with Sysdig and/or Falco is a plus

When you join Sysdig, you can expect:

Extra days off to prioritize your well-being

401(k) Retirement Savings Plan with a 3% company match

Maternity and Parental Leave

Mental health support for you and your family through the Modern Health app

Full health benefits package for you and your family

The U.S. annual compensation range for this full-time position is between $150,000 and $187,500 /year. Actual offers may be higher or lower than this range based on a variety of factors, including your work location, job-related experience and education.

We would love for you to join us! Please reach out even if your experience doesn’t perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.

Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.

#LI-MC1 #LI-Remote

5+ years in Customer Success, Solutions Engineering, or Technical Account Management at a SaaS or cybersecurity company; experience with Kubernetes, cloud platforms (AWS, Azure, GCP), scripting, and API integration; CKAD/CKA/CKS certification preferred.

Key Responsibilities

• managing customer relationships
• driving technical alignment
• leading workshops

Skills & Tools

Kubernetes, AWS, Azure, GCP, Linux, Helm, Terraform, Falco, Sysdig

Job Details

• Category: Customer Service
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — San Francisco, California, United States
• Salary: USD 150,000 – 187,500 / year
• Languages: English

Benefits

• 401k matching
• Generous paid time off
• Retirement plan
• Generous parental leave

About Sysdig

A cloud security company that provides runtime insights and open innovation for securing cloud environments. — Industry: Information Technology

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