Senior Customer Solutions Engineer – EMEA – Enterprise Email Security & Platform Optimization Lead – Driving Technical Excellence, Customer Success, and Global Threat Mitigation at brighthush

About brighthush – Pioneering the Future of Email Security

In an era where every email can be a gateway to cyber‑attack, brighthush stands at the forefront of protecting organizations worldwide. Our cloud‑native platform delivers next‑generation defenses against phishing, malware, ransomware, and advanced persistent threats, all while preserving the seamless, intuitive experience that modern users expect. With a presence in more than 50 countries and a client roster that spans Fortune 500 enterprises to high‑growth startups, brighthush is the trusted partner for any organization that demands uncompromising security and unwavering reliability.

Our mission is simple yet powerful: empower every organization to stay ahead of evolving cyber threats, maintain regulatory compliance, and ensure secure, uninterrupted communication. We achieve this by marrying cutting‑edge technology with an unwavering focus on customer success, fostering a culture that thrives on curiosity, continuous learning, and bold, impact‑driven ideas.

Why brighthush is the Place to Accelerate Your Career

At brighthush, technology is only as strong as the people who build, support, and use it. We champion an inclusive, collaborative environment where every voice matters and every contribution is celebrated. Whether you’re a seasoned engineer or an emerging talent, you’ll find:

• Opportunities to grow, innovate, and make a tangible difference in the lives of our customers.
• A flat hierarchy that encourages open communication and rapid decision‑making.
• Regular cross‑functional hackathons, knowledge‑sharing sessions, and industry meet‑ups.
• Flexible work arrangements, including remote options and a results‑oriented approach.
• A commitment to diversity, equity, and inclusion, with initiatives that celebrate different perspectives.
• Access to a vibrant internal community of experts, mentors, and peers who are passionate about cybersecurity.

Role Overview – Your Mission as a Senior Customer Solutions Engineer

As a Senior Customer Solutions Engineer, you will serve as the technical bridge between our customers and the brighthush platform. Your role is dynamic, fast‑paced, and highly visible, handling complex, short‑term engagements that sit between standard support and a dedicated Technical Account Manager (TAM). You will own end‑to‑end, time‑bound technical projects, diagnose and resolve challenging issues, and collaborate closely with Customer Success Managers (CSMs) to unlock the full value of our platform.

Key Responsibilities

• Rapid‑Response Technical Expert: Act as the first line of defense for challenging or recurring account issues that standard support cannot resolve. Leverage deep platform knowledge and analytical skills to diagnose problems quickly and deliver actionable solutions.
• Project‑Based Engagement Lead: Own end‑to‑end, time‑bound technical projects for customers who do not yet have a dedicated TAM. Define scope, deliver on milestones, and ensure customer satisfaction throughout the engagement.
• Collaborative Assessment Partner: Work hand‑in‑hand with CSMs to evaluate technical needs, co‑host investigative or best‑practice calls, and recommend optimal next steps for each customer.
• Platform Optimization Champion: Conduct hands‑on configuration reviews, best‑practice set‑ups, and proactive tuning. Prevent recurring issues, improve performance, and unlock the full value of the brighthush platform.
• Documentation & Visibility Steward: Record session recaps, next steps, and key insights in the CRM. Clear, actionable documentation ensures that recommendations are visible to the broader team and to customers.
• Upsell & Professional Services Advisor: Identify under‑used features, flag upsell opportunities, and recommend professional services or deployment engagements that add value for the customer.
• Escalation Manager: Recognize when a situation exceeds your scope and hand it off to the Critical Situation Manager or Technical Support with a seamless transition, ensuring no loss of momentum.
• Pattern Recognition Analyst: Surface recurring patterns across engagements and provide actionable insights to Product, Engineering, and Customer Success teams to drive systemic improvement.

Essential Qualifications

• Experience: Minimum of 3 years in a customer‑facing technical role within enterprise SaaS or cybersecurity, such as email infrastructure, IT security administration, engineering, or technical support.
• Platform Expertise: Deep knowledge of the brighthush platform, configuration best practices, and the ability to work independently with customers without a senior technical resource present.
• Triage Judgment: Ability to quickly determine whether a situation requires hands‑on technical guidance or escalation to a more senior resource.
• Relationship Management: Comfortable stepping into a customer relationship for a defined engagement and then stepping back; this is not a standing account‑ownership role.
• Multi‑Tasking: Ability to manage multiple concurrent, time‑bound engagements across a broad book of business rather than a fixed set of named accounts.
• Communication: Excellent verbal and written communication skills across technical and business stakeholders, including the confidence to present to senior customer executives.

Preferred Qualifications

• Familiarity with email authentication and delivery protocols (SPF, DKIM, DMARC) and major cloud email platforms such as brighthush 365 and brighthush Workspace.
• Prior experience in a floating or pooled technical resource model (e.g., professional services, deployment, or solutions engineering).
• Bachelor’s degree in a technical field or equivalent hands‑on experience.

Core Skills & Competencies

• Technical Proficiency: Strong grasp of email security concepts, threat detection, and cloud infrastructure.
• Problem‑Solving: Ability to dissect complex issues, identify root causes, and devise practical solutions.
• Customer‑Centric Mindset: Passion for delivering value and ensuring customer success at every touchpoint.
• Adaptability: Thrive in a fast‑moving environment with shifting priorities and evolving customer needs.
• Collaboration: Work seamlessly with cross‑functional teams—CSM, Product, Engineering, and Support—to drive customer outcomes.
• Documentation: Maintain clear, concise, and actionable records in the CRM and knowledge base.

Career Growth & Learning Opportunities at brighthush

At brighthush, your career path is designed to evolve with your interests and strengths. As a Senior Customer Solutions Engineer, you will:

• Gain exposure to a wide range of customer challenges, building a deep understanding of our platform and industry trends.
• Develop expertise in advanced troubleshooting, platform optimization, and customer‑centric solution design.
• Progress into senior technical roles such as Senior Solutions Engineer, Technical Program Manager, or even leadership positions within Customer Success or Product.
• Participate in continuous learning programs, including certifications in email security, cloud platforms, and advanced troubleshooting.
• Contribute to product roadmap discussions by surfacing recurring patterns and customer pain points.
• Lead internal knowledge‑sharing sessions, hackathons, and cross‑functional workshops to elevate team capabilities.

Work Environment & Culture at brighthush

brighthush fosters an inclusive, collaborative, and high‑energy culture where every team member’s voice matters. You’ll find:

• A flat hierarchy that encourages open communication and rapid decision‑making.
• Regular cross‑functional hackathons and knowledge‑sharing sessions to keep skills sharp.
• Flexible work arrangements, including remote options and a results‑oriented approach.
• A commitment to diversity, equity, and inclusion, with initiatives that celebrate different perspectives.
• Community engagement programs, such as volunteer days and industry meet‑ups, to give back and stay connected.
• Access to a vibrant internal community of experts, mentors, and peers who are passionate about cybersecurity.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates and your experience.
• Performance‑based bonuses and equity opportunities.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, parental leave, and flexible working arrangements.
• Professional development budget, conference attendance, and certification support.
• Wellness programs, including gym memberships and mental health resources.
• Employee referral bonuses and recognition programs.

How to Apply

Ready to bring your technical expertise and customer‑first mindset to brighthush? Submit your application through our careers portal or click the link below. We’re excited to learn how you can help our customers thrive and our team grow.

Apply Now

AI in Our Hiring Process

brighthush uses AI‑assisted tools to support our recruiting team in preparing for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore. They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. If your application is successful and brighthush makes a conditional offer of employment, we will carry out pre‑employment checks which must be successfully completed to progress to a final offer. All processes and pre‑employment checks are in line with prevailing legislation and brighthush’s policies relevant to our security and privacy standards.

Equal Opportunity Employer

brighthush is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.