Senior Customer Solutions Specialist – Green Energy & Sustainability Champion – Driving Exceptional Customer Experience, Sales Growth, and Renewable Energy Adoption for Residential & Commercial Markets at brighthush

Welcome to brighthush – Pioneering the Green Energy Revolution

At brighthush, we’re more than a company; we’re a movement dedicated to transforming the way people power their lives. Our mission is simple yet ambitious: make clean, renewable energy accessible to every homeowner, small business, and community organization while simultaneously driving down costs and carbon footprints. By marrying cutting‑edge technology, deep industry expertise, and an unwavering focus on customer delight, we accelerate the transition to a sustainable future. If you’re passionate about sustainability, thrive on building lasting relationships, and want to make a tangible impact in a fast‑paced, mission‑driven environment, brighthush is the place for you.

Why brighthush is the Ideal Place to Grow Your Career

• Impactful Work: Every call, email, or in‑person conversation you handle helps a customer choose greener power, directly contributing to a healthier planet.
• Career‑Building Opportunities: We invest heavily in professional development, offering mentorship, cross‑functional training, and clear promotion pathways.
• Diverse & Inclusive Culture: Diversity, equity, and inclusion are woven into our DNA. We celebrate different perspectives and foster a collaborative environment where every voice matters.
• Competitive Compensation: Base salary ranges from $35,060 to $52,590, with annual incentive plans tied to both team and individual performance.
• Holistic Benefits: Comprehensive health coverage, mental health support through brighthush, family planning resources, financial wellness tools, and generous paid time off.
• Work‑Life Balance: Flexible scheduling, remote work options, and a supportive team culture keep you energized and focused.

Key Responsibilities – Your Role as a Customer Solutions Specialist

As the frontline ambassador of brighthush’s green energy vision, you will be responsible for delivering an exceptional customer experience while driving sales and retention. Your day‑to‑day tasks will include:

• Building rapport with customers, proactively addressing both business and personal needs to create a seamless experience.
• Educating customers on brighthush’s sustainability initiatives, renewable energy products, and the tangible benefits of green adoption.
• Providing in‑depth knowledge of our residential commodity and warranty markets, leveraging this expertise to drive sales and retention.
• Conducting consultative analyses to uncover upsell and cross‑sell opportunities across all lines of business.
• Achieving and exceeding customer experience, retention, and sales targets while adhering to departmental goals, policies, and procedures.
• Navigating internal systems, procedures, and resources to resolve inquiries accurately and promptly.
• Assisting customers with new service setup, payment processing, and payment plan arrangements, handling sensitive information with utmost confidentiality.
• Following up on unresolved inquiries to ensure complete satisfaction and alignment with internal standards.
• Taking on additional duties as assigned, demonstrating flexibility and a willingness to learn.

Essential Qualifications – What We’re Looking For

• High school diploma or equivalent; higher education preferred.
• Minimum of 2 years of customer‑facing experience, ideally in a sales or service environment.
• Strong interpersonal, verbal, and written communication skills.
• Results‑oriented mindset with a proven ability to meet or exceed targets.
• Proficiency in Windows, MS Office Suite, and internet browsers.
• Ability to multitask effectively and adhere to a structured weekly schedule.
• Genuine desire to grow, learn, and contribute positively to a team‑oriented work environment.

Preferred Qualifications & Skills – The Ideal Candidate Profile

• Experience in the renewable energy or utilities sector.
• Knowledge of residential and commercial energy markets, including tariffs, incentives, and financing options.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and data‑analysis tools.
• Strong problem‑solving skills and a consultative sales approach.
• Comfortable with remote collaboration tools and virtual customer engagement.
• Commitment to continuous learning and staying current on industry trends.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for delivering value and building long‑term relationships.
• Communication Excellence: Clear, concise, and persuasive verbal and written communication.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend actionable solutions.
• Adaptability: Thrive in a fast‑changing environment and pivot quickly when priorities shift.
• Team Collaboration: Work effectively across departments to achieve shared goals.
• Tech Savvy: Comfortable learning new software and leveraging technology to enhance customer interactions.

Career Growth & Learning Opportunities at brighthush

brighthush is committed to your professional journey. We offer a structured career ladder that allows you to progress from Customer Solutions Specialist to Senior Specialist, Team Lead, and beyond. Each level comes with increased responsibility, higher compensation, and the chance to influence company strategy. In addition, we provide:

• Mentorship programs pairing you with senior leaders.
• Cross‑functional training in sales, marketing, product development, and operations.
• Access to industry conferences, webinars, and certification courses.
• Internal mobility opportunities across global offices.
• Annual performance reviews with clear, actionable feedback.

Work Environment & Company Culture Highlights

At brighthush, we believe that a vibrant culture fuels innovation. Our workplace is characterized by:

• Inclusivity: A welcoming environment where diverse voices shape our mission.
• Collaboration: Cross‑team projects that break down silos and foster creativity.
• Transparency: Open communication from leadership about company goals and challenges.
• Recognition: Regular shout‑outs, awards, and celebrations of individual and team achievements.
• Wellness: On‑site fitness classes, mindfulness sessions, and flexible work arrangements.

Compensation, Perks, and Benefits

While the base salary for this role ranges from $35,060 to $52,590, brighthush offers a comprehensive benefits package designed to support your well‑being and financial security:

• Competitive base salary plus performance‑based incentives.
• Health, dental, and vision insurance with low employee premiums.
• 401(k) plan with company match and financial planning resources.
• Paid time off (vacation, sick leave, and personal days) plus holiday schedule.
• Flexible work options, including remote and hybrid models.
• Employee assistance program covering mental health, counseling, and crisis support.
• Wellness stipend for gym memberships, fitness apps, or home workout equipment.
• Professional development budget for courses, certifications, and conferences.
• Employee referral bonus program and quarterly team outings.

How to Apply – Join the brighthush Movement

If you’re ready to bring your passion for sustainability, customer service, and sales excellence to a company that values impact over everything else, we want to hear from you. Submit your resume and a brief cover letter explaining why you’re the perfect fit for the Senior Customer Solutions Specialist role. Let’s power the future together.

Ready to Make a Difference?

brighthush is looking for dedicated, forward‑thinking professionals who are eager to help customers transition to clean energy. Your expertise will shape the next generation of sustainable living. Apply today and become part of a team that’s redefining how the world powers itself.