Senior Customer Success Administrator – CRM & Process Optimization Expert Driving Data‑Driven Growth for SaaS at brighthush

About brighthush and the Energy‑Tech Revolution

brighthush is not just another SaaS company; we are a catalyst for the next wave of sustainable energy solutions. Our cloud‑native platform empowers utilities, renewable developers, and energy service providers to harness real‑time data, predictive analytics, and actionable insights. By turning complex market signals into clear, data‑driven decisions, we help our clients reduce operating costs, comply with evolving regulations, and accelerate innovation. With a presence in over 30 countries and a team that thrives on curiosity, collaboration, and continuous improvement, brighthush is poised for rapid expansion. We’re looking for talented individuals who want to shape the future of energy and make a tangible impact on the planet.

Why This Role Matters

In a SaaS ecosystem, the Customer Success function is the engine that keeps revenue flowing and customers thriving. The Senior Customer Success Administrator sits at the intersection of data, process, and people. By mastering our CRM systems, turning raw data into strategic insights, and streamlining workflows, you will directly influence renewal rates, customer satisfaction, and the overall health of our product ecosystem. Your work will help us maintain a high net promoter score, reduce churn, and unlock upsell opportunities—all while ensuring our clients feel heard, supported, and empowered.

Key Responsibilities

• Renewal Management: Own the end‑to‑end renewal process for a portfolio of mid‑ to large‑enterprise accounts. Track renewal dates, forecast revenue, and collaborate with Account Executives to secure commitments. Build renewal playbooks that standardize outreach, negotiation, and contract signing.
• Process Optimization: Identify bottlenecks in customer success workflows, propose automation solutions, and implement best practices that reduce manual effort and increase accuracy. Champion a culture of continuous improvement by conducting regular process audits and presenting findings to leadership.
• Quarterly Business Reviews (QBRs): Coordinate logistics, data collection, and presentation materials for QBRs. Work closely with Customer Success Managers to ensure each review delivers actionable insights, highlights ROI, and surfaces opportunities for expansion.
• CRM Stewardship: Maintain data integrity in Salesforce and HubSpot. Create dashboards, generate reports, and provide actionable analytics to leadership. Lead data cleansing initiatives, enforce naming conventions, and ensure compliance with data governance policies.
• Cross‑Functional Collaboration: Partner with Marketing, Product, and Support teams to align messaging, feature adoption, and feedback loops. Translate customer pain points into product enhancements and marketing campaigns.
• Customer Advocacy: Serve as a trusted advisor to clients, escalating issues, and ensuring timely resolution while maintaining a high level of professionalism. Champion the customer voice in internal forums and strategy sessions.
• Continuous Learning: Stay current on industry trends, new CRM features, and emerging best practices in customer success. Share knowledge through internal workshops, lunch‑and‑learn sessions, and external conferences.

Essential Qualifications

• 2–5 years of experience in customer success, operations, or administrative roles within a SaaS or technology environment.
• Proficiency with CRM platforms, specifically Salesforce and HubSpot. Experience with data migration, integration, and automation tools (e.g., Zapier, Workato) is a plus.
• Strong analytical mindset: ability to interpret data, generate insights, and translate findings into actionable process improvements.
• Excellent written and verbal communication skills in English; proficiency in additional languages is a bonus.
• Demonstrated ability to manage multiple priorities, meet deadlines, and work independently in a remote setting.
• High level of attention to detail and a commitment to data accuracy.

Preferred Qualifications

• Experience with customer success metrics such as NPS, CSAT, and churn rate analysis.
• Background in data visualization tools (Tableau, Power BI, or similar).
• Knowledge of the energy or utilities sector, including regulatory frameworks and market dynamics.
• Experience leading process improvement initiatives or working in Agile/Scrum environments.
• Certifications in Salesforce Administration or HubSpot Marketing/Service Hub.

Skills & Competencies

• CRM Mastery: Deep understanding of Salesforce and HubSpot architecture, data models, and automation capabilities.
• Data Analysis: Ability to build complex reports, dashboards, and predictive models.
• Process Thinking: Systematic approach to identifying inefficiencies and designing scalable solutions.
• Communication: Clear, concise, and persuasive communication with both technical and non‑technical stakeholders.
• Collaboration: Comfortable working cross‑functionally with sales, marketing, product, and support teams.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
• Customer‑Centric Mindset: Passion for delivering exceptional client experiences and building long‑term relationships.

Career Growth & Learning Opportunities

At brighthush, we believe that professional growth is a shared journey. As a Customer Success Administrator, you will:

• Progress to senior roles such as Customer Success Manager, Program Manager, or Director of Customer Success.
• Gain exposure to product strategy, revenue operations, and data science teams.
• Participate in leadership‑level workshops, industry conferences, and hackathons.
• Access a curated learning library, including courses on Salesforce, HubSpot, data analytics, and SaaS metrics.
• Receive mentorship from seasoned leaders who champion your career aspirations.

Work Environment & Company Culture at brighthush

Our remote‑first culture is built on trust, transparency, and a shared commitment to excellence. You’ll enjoy:

• Flexible work hours that respect your personal rhythm while ensuring team alignment.
• Regular virtual town halls, hack nights, and informal coffee chats to foster community.
• A culture of psychological safety where ideas are welcomed and experimentation is encouraged.
• Inclusive hiring practices that celebrate diversity of thought, background, and experience.
• Access to a global network of peers across product, engineering, marketing, and support.

Compensation, Perks, and Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards and your expertise.
• Performance‑based bonuses tied to renewal rates, customer satisfaction, and process improvements.
• Health, dental, and vision insurance for you and your dependents.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend and reimbursement for certifications.
• Equity options that allow you to share in the company’s long‑term success.
• Wellness programs, mental health resources, and access to virtual fitness classes.

How to Apply

Ready to make a tangible impact on the future of energy‑tech? Submit your resume and a cover letter that highlights how your experience aligns with the responsibilities and qualifications above. Tell us about a time you turned data into action, improved a process, or drove a successful renewal.

Send your application to [email protected] or click the link below to apply through our career portal.

We look forward to exploring how your expertise can help us deliver unparalleled value to our clients and accelerate our mission to transform the energy industry.