Senior Customer Success Advocate – Remote Inbound Sales & Service – Brighthush Vision Care

About Brighthush

Brighthush is a trailblazing leader in the vision‑care industry, dedicated to making high‑quality contact lenses and eye‑care solutions accessible, affordable, and effortless for everyone. With a legacy that spans nearly three decades, Brighthush has built a culture of innovation, customer obsession, and relentless improvement. Our mission is simple: empower people to see the world clearly while delivering an unmatched customer experience.

Why This Role is a Game Changer

At Brighthush, we don’t just sell contact lenses – we create moments of delight for our customers. As a Customer Success Advocate, you’ll be the frontline champion who turns every interaction into an opportunity to exceed expectations. If you thrive in a fast‑paced, data‑driven environment and love solving problems on the fly, this role offers the perfect blend of autonomy, impact, and growth.

What Makes Brighthush Stand Out

• Customer‑First Philosophy – Every decision is guided by the goal of delivering the best possible experience for our customers.
• Innovation at Scale – We continuously launch new products and services that set industry standards.
• Inclusive Culture – Diversity, equity, and inclusion are woven into every aspect of our workplace.
• Growth‑Oriented Pathways – We invest heavily in employee development, offering clear career ladders and learning resources.

Key Responsibilities

As a Customer Success Advocate, you’ll be responsible for the following:

• Answer Inbound Calls – Handle a high volume of sales and service calls, ensuring each customer receives personalized, accurate assistance.
• Consult & Educate – Provide thoughtful guidance on product selection, usage, and care to help customers maximize value.
• Proactive Engagement – Maintain regular communication with managers and teammates through one‑on‑ones, virtual huddles, and chat channels.
• Deliver Excellence – Uphold Brighthush’s reputation for exceptional service in a dynamic, fast‑moving environment.
• Problem Resolution – Quickly diagnose and resolve issues, making empowered decisions to ensure a positive outcome.
• Performance Metrics – Consistently meet or exceed KPIs such as revenue per call, quality scores, and availability.
• Live Our Values – Embody Brighthush’s core values: Big Hearted, Unconventional, Tenacious, and Better Together.

Essential Qualifications

• Minimum 2–3 years of customer service experience, preferably in a call‑center or sales environment.
• Inbound sales and contact‑center experience is highly desirable.
• Goal‑oriented mindset with a proven track record of meeting or exceeding performance targets.
• Excellent verbal and written communication skills in English.
• Reliable high‑speed internet connection (≥20 Mbps download, ≥10 Mbps upload) and a stable power supply.
• Computer literacy with a typing speed of at least 40 WPM.
• Dedicated, private workspace free from interruptions and distractions.
• Positive, solution‑oriented attitude and a passion for helping people.
• Permanent residency in one of the approved states: North Carolina, Texas, Florida, or Utah.

Preferred Qualifications

• Experience with CRM systems (e.g., Salesforce, Zendesk) and call‑center software.
• Knowledge of vision‑care products and eye‑health basics.
• Previous remote work experience with strong self‑management skills.
• Multilingual abilities to serve a diverse customer base.

Skills & Competencies

• Customer Empathy – Ability to understand and anticipate customer needs.
• Problem‑Solving – Quick analytical thinking to resolve issues efficiently.
• Time Management – Prioritize tasks in a high‑volume environment.
• Adaptability – Thrive in a constantly evolving product and process landscape.
• Team Collaboration – Work effectively with cross‑functional teams to drive customer success.
• Data‑Driven Decision Making – Use metrics to guide actions and improve performance.

Career Growth & Learning Opportunities

Brighthush is committed to your professional development. As a Customer Success Advocate, you’ll have access to:

• Structured onboarding and ongoing training programs covering product knowledge, sales techniques, and customer‑centric communication.
• Mentorship from senior leaders who are passionate about nurturing talent.
• Clear career pathways into roles such as Senior Advocate, Team Lead, Customer Success Manager, or Product Specialist.
• Regular performance reviews with actionable feedback and personalized development plans.
• Tuition reimbursement for relevant courses and certifications to broaden your skill set.

Work Environment & Culture

Brighthush’s culture is built on the belief that great work starts with great people. We foster:

• Flexibility – Remote work from approved states with flexible scheduling options.
• Inclusivity – A safe, respectful environment where every voice is heard.
• Recognition – Monthly performance bonuses and public acknowledgment of outstanding contributions.
• Community – Virtual team events, wellness programs, and volunteer opportunities.
• Transparency – Open communication from leadership about company goals and progress.

Compensation & Benefits

We offer a competitive hourly rate with performance‑based incentives:

• Base pay: $15–$21 per hour, depending on experience and performance.
• Bonus potential: Up to $6 per hour for exceeding key metrics.
• Comprehensive benefits package for eligible employees, including medical, dental, and vision coverage.
• 401(k) plan with company match to support long‑term financial security.
• Deep discounts on Brighthush products for you and your family.
• Tuition reimbursement for approved courses and certifications.

Perks & Additional Benefits

• Monthly performance bonuses for high achievers.
• Bi‑annual performance reviews with career development focus.
• Safe, respectful, and inclusive work environment.
• Access to wellness resources, including mental health support and fitness stipends.
• Employee referral program with generous rewards.
• Regular virtual social events to build camaraderie across remote teams.

Diversity & Inclusion Statement

Brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We provide reasonable accommodations for individuals with disabilities throughout the application and interview process.

How to Apply

Ready to join a company that values your passion for customer success? Submit your application through our career portal. We look forward to learning how you can help Brighthush continue to set the standard for vision care excellence.

Remote Eligibility & Salary Transparency

To be considered for this remote position, candidates must reside in one of the approved states: North Carolina, Texas, Florida, or Utah. The hourly rate for this role ranges from $15 to $21, depending on qualifications and performance. Eligible candidates will also have access to Brighthush’s full benefits package, subject to meeting minimum work schedule requirements.