Senior Customer Success Architect – AI & Enterprise Adoption Specialist – Driving Enterprise Transformation at brighthush

Introduction

At brighthush, we’re redefining the way businesses harness the power of artificial intelligence to unlock productivity, insight, and innovation. Our flagship AI platform, Rovo, is engineered to seamlessly integrate with the tools and workflows that teams already use—Jira, Confluence, Slack, GitHub, and more—turning everyday data into actionable intelligence. As the world’s enterprises grapple with digital transformation, brighthush stands at the forefront, delivering solutions that not only automate routine tasks but also enable teams to make smarter, faster decisions.

In this dynamic landscape, the role of a Senior Customer Success Architect – AI & Enterprise Adoption Specialist is pivotal. You will act as the bridge between our cutting‑edge AI capabilities and the complex, evolving needs of our enterprise customers. Your expertise will shape how “Rovo is turned on” becomes a tangible, measurable value proposition for each client, while establishing repeatable, scalable methodologies that empower the entire organization to thrive on AI.

Key Responsibilities

As a senior architect, you will lead high‑impact engagements that transform AI potential into real business outcomes. Your day‑to‑day activities will include:

• Lead Discovery Workshops – Facilitate collaborative sessions with customer teams to surface high‑impact AI opportunities, map existing workflows, and identify pain points where Rovo agents and search can deliver measurable outcomes.
• Design and Co‑Build Solutions – Partner with customers to create custom Rovo agents, configure third‑party connectors, and tailor solutions to their unique workflows using the brighthush platform stack (Jira, Confluence, Rovo Studio).
• Deploy and Validate – Guide customers from sandbox to production, ensuring agents perform as expected, connectors flow data reliably, and teams are empowered to iterate and scale independently after the engagement.
• Own Engagement Methodology – Develop, iterate, and document playbooks that the AI pod follows, ensuring consistency, quality, and scalability across all engagements.
• Enable and Train – Onboard new team members on Rovo capabilities, product updates, and engagement standards, fostering a culture of continuous learning and improvement.
• Bridge Product & Field – Maintain a strong partnership with Rovo Product and Engineering, synthesizing field signals into structured product feedback that influences roadmap priorities.
• Collaborate with Account Teams – Work closely with Account Managers and Customer Success Managers to plan customer‑specific activation journeys and hand off for sustained growth.
• Advocate for Customers – Represent customer needs in product meetings, surface friction points, and champion improvements that enhance adoption and satisfaction.
• Travel as Needed – Travel up to 15% domestically and internationally for events, customer meetings, and internal workshops.

Essential Qualifications

• Experience – 7–10+ years in Customer Success, AI consulting, or technical advisory roles, managing enterprise customers with complex SaaS portfolios.
• Leadership – Proven ability to technically lead or mentor teams without formal management authority.
• Technical Aptitude – Deep expertise with AI platforms, the brighthush ecosystem (Jira, Confluence, Rovo), and technical product demos.
• AI Engineering – Hands‑on experience building AI agents, prompt engineering, and configuring integrations between enterprise knowledge sources and AI systems.
• Production Scale – Demonstrated success helping organizations adopt and operationalize AI tools in production environments at scale (10,000+ users).
• Domain Knowledge – Strong understanding of enterprise workflows across product development, IT service management, or business operations.
• Communication – Exceptional ability to influence executive stakeholders and translate AI capabilities into business outcomes for non‑technical audiences.
• Product Mindset – Track record of building playbooks, methodologies, or enablement programs that others adopt and scale.

Preferred Qualifications

• Experience with LLM‑powered architectures and agentic workflows.
• Familiarity with third‑party connector ecosystems (Google Drive, SharePoint, Slack, GitHub, etc.) and how to integrate organizational knowledge into AI systems.
• Background in incident response, backlog management, knowledge discovery, or cross‑team collaboration solutions.
• Experience working in a fast‑paced, high‑growth technology environment.
• Proficiency in data analytics, SQL, or other data‑driven tools to measure adoption and ROI.

Skills & Competencies

• Strategic thinking and analytical problem solving.
• Strong project management and execution skills.
• Excellent written and verbal communication.
• Customer‑centric mindset with a passion for delivering value.
• Adaptability to evolving technology and customer needs.
• Collaboration across cross‑functional teams.
• Proficiency in using collaboration tools (Jira, Confluence, Slack).

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Customer Success Architect, you will:

• Progress to a Director of Customer Success Architecture role, overseeing a portfolio of high‑impact engagements.
• Take on Product Leadership responsibilities, influencing the direction of Rovo and other AI initiatives.
• Lead Global Customer Success Programs, shaping adoption strategies across regions.
• Participate in Innovation Labs and hackathons to prototype next‑generation AI solutions.
• Access continuous learning resources, including certifications in AI, data science, and product management.

Work Environment & Company Culture

brighthush champions a culture of collaboration, transparency, and continuous improvement. Our flexible work model allows you to choose the environment that best supports your productivity—whether that’s a fully remote setup, a hybrid office‑home schedule, or a fully on‑site experience. We value:

• Inclusive decision‑making that respects diverse perspectives.
• Open communication channels across all levels.
• Recognition of both individual and team achievements.
• Work‑life balance, with generous paid time off and volunteer days.
• Commitment to mental and physical well‑being through health resources and wellness programs.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers a competitive base salary, performance‑based bonuses, and equity opportunities. In addition, you’ll enjoy:

• Comprehensive health, dental, and vision insurance.
• Retirement savings plans with company matching.
• Unlimited paid time off and flexible holiday scheduling.
• Paid volunteer days to support community initiatives.
• Access to a global network of learning and development resources.
• Regular team‑building events, both virtual and in‑person.
• State‑of‑the‑art technology and tools to support your work.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking organization that places customer success at the heart of everything we do. You’ll work with a talented, diverse team that values innovation, curiosity, and a relentless focus on delivering real business value. If you’re passionate about AI, thrive in a fast‑moving environment, and want to make a lasting impact on enterprise customers, we want to hear from you.

Ready to Make an Impact?

Take the next step in your career and help shape the future of enterprise AI. brighthush is looking for visionary leaders who can turn complex challenges into elegant, scalable solutions. Join us and be part of a team that is redefining what’s possible.

Apply now and start your journey with brighthush: