Senior Customer Success Architect – AI‑Powered Analytics & Cloud Data Warehouse Solutions (Remote) – Lead Customer Success at brighthush

About brighthush

brighthush is not just another analytics platform – it is a catalyst for data‑driven transformation. Founded in 2014, we have evolved from a small startup into a global leader that empowers enterprises to turn raw, siloed data into actionable insights. Our AI‑powered engine seamlessly integrates with cloud data warehouses, delivering embedded analytics that are both intuitive and deeply scalable. With a team of over 800 engineers, data scientists, and customer success experts, we serve a diverse portfolio that ranges from Fortune 500 corporations to fast‑growing tech startups, all of whom rely on brighthush to unlock the full value of their data.

At brighthush, we believe that data should be a strategic asset, not a technical burden. That’s why our mission is simple: help organizations harness the power of their cloud data warehouses to drive growth, innovation, and competitive advantage. We do this by combining cutting‑edge machine learning with a user‑friendly, embedded analytics experience that can be deployed across any cloud environment – whether it’s Snowflake, Redshift, BigQuery, or a hybrid multi‑cloud architecture.

As a remote‑first company, we empower our people to work from anywhere in the United States. We foster a culture of trust, autonomy, and continuous learning, ensuring that every team member can thrive, innovate, and make a real impact on our customers’ success.

Why Join brighthush?

• Shape the Future of AI‑Driven Analytics – Work on the cutting edge of data science and cloud technology, influencing the next generation of analytics products.
• Deep Technical Exposure – Gain hands‑on experience with the latest cloud data warehouse technologies (Snowflake, Redshift, BigQuery) and modern web stacks (React, GraphQL, TypeScript).
• Fully Remote, Flexible Hours – Balance your professional and personal life with a flexible schedule that respects your time and commitments.
• Competitive Compensation & Equity – Earn a market‑competitive salary, equity options, and a comprehensive benefits package that rewards your contributions.
• Career Growth & Mentorship – Advance through a clear career ladder, receive mentorship from senior leaders, and lead cross‑functional initiatives that shape the product roadmap.
• Inclusive & Collaborative Culture – Join a diverse, inclusive team that values transparency, collaboration, and a shared passion for customer success.
• Continuous Learning Ecosystem – Access internal knowledge bases, external conferences, certification programs, and a generous learning stipend.

Role Overview

As a Senior Customer Success Architect at brighthush, you will be the technical bridge between our customers and our product. You will guide clients through the entire post‑sales journey, ensuring they extract maximum value from our platform. Your deep expertise in analytics, cloud data warehouses, and embedded solutions will help customers achieve their business objectives, while your collaborative spirit will drive product improvements and new feature development.

In this role, you will work closely with the Customer Success, Product, Engineering, and Sales teams to deliver a seamless, high‑impact experience for our most strategic accounts. You will be the go‑to technical advisor for complex use cases, translating business challenges into scalable, data‑centric solutions that drive measurable outcomes.

Key Responsibilities

• Customer Champion & Product Expert – Serve as the primary technical advisor for our most strategic accounts, providing guidance on best practices, architecture, and implementation.
• Technical Advisory – Advise customers on:
  • brighthush best practices and patterns for data modeling, query optimization, and dashboard design.
  • Performance tuning and scalability across cloud data warehouses.
  • Security architecture, including SSO, role‑based access, and row‑level security.
  • Embedded analytics and API integration strategies.
  • Complementary data products such as CDW, ETL pipelines, and catalog tools.
• Product Feedback Loop – Capture detailed product feedback from customers and collaborate with Product Management and Engineering to influence the roadmap.
• Account Growth & Renewal – Identify new use cases and expansion opportunities within existing accounts, ensuring continued value delivery and high renewal rates.
• Reference & Advocacy – Cultivate customer references and success stories for the marketing team, showcasing real‑world impact.
• Solution Design & Implementation – Design and develop custom BI and analytics solutions tailored to each customer’s environment, leveraging JavaScript/TypeScript, SQL, React, GraphQL, and GitHub.
• Documentation & Knowledge Sharing – Produce clear technical documentation, runbooks, and best‑practice guides; mentor internal teams on new features and release processes.
• Issue Resolution & Support – Monitor deployed solutions, troubleshoot complex technical issues, and coordinate with support and engineering to deliver rapid, effective resolutions.

Essential Qualifications

• Minimum 10 years of experience in business intelligence, data analytics, or customer success roles with a strong technical focus.
• Proven track record of designing, deploying, and optimizing analytics solutions in production environments.
• Deep knowledge of cloud data warehouses (Snowflake, Redshift, BigQuery) and data modeling best practices.
• Hands‑on experience with ETL pipelines, data cataloging, and data integration tools.
• Strong programming skills in JavaScript/TypeScript, SQL, and familiarity with React and GraphQL.
• Experience with version control (GitHub) and CI/CD pipelines.
• Excellent communication and customer‑relationship skills; ability to translate complex technical concepts into business value.
• Bachelor’s degree in Computer Science, Information Systems, or equivalent technical experience.
• Prior experience in a SaaS company or with cloud‑native architectures.
• Startup mindset: comfortable working in a fast‑paced, evolving environment.

Preferred Qualifications

• Advanced knowledge of security best practices, including SSO, multi‑factor authentication, and row‑level security.
• Experience with embedded analytics and API integration for third‑party applications.
• Familiarity with data governance, compliance frameworks, and data privacy regulations.
• Background in machine learning or AI product development.
• Previous involvement in customer advocacy programs or reference management.

Skills & Competencies

• Strategic thinking and problem‑solving in complex, data‑rich environments.
• Strong analytical mindset with the ability to interpret data and derive actionable insights.
• Exceptional verbal and written communication skills.
• Project management and stakeholder coordination.
• Adaptability and resilience in a dynamic, remote work setting.
• Passion for continuous learning and staying ahead of industry trends.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Success Architect, you will:

• Lead high‑visibility projects that shape the customer experience and product roadmap.
• Mentor junior customer success engineers and contribute to the development of internal training programs.
• Participate in cross‑functional initiatives, including product launches, marketing campaigns, and data science research.
• Access a robust learning ecosystem: internal knowledge bases, external conferences, and certification programs.
• Follow a clear career ladder: from Customer Success Architect to Lead Architect, Director of Customer Success, or VP of Customer Experience.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and innovation. Our remote‑first model means you can work from anywhere in the United States, supported by:

• Weekly virtual town halls and team‑building events.
• Open communication channels across all levels.
• Inclusive hiring practices and a commitment to diversity and belonging.
• Flexible work hours and a generous paid time off policy.
• Access to cutting‑edge tools and resources to support your professional growth.

Compensation & Benefits

While specific figures vary by experience and location, our compensation package includes:

• Competitive base salary commensurate with market rates.
• Equity options to share in brighthush’s success.
• Health, dental, and vision insurance plans.
• 401(k) with company match (Traditional and Roth).
• Paid parental leave and bonding time for new parents.
• Flexible time off policy – take the time you need.
• Commuter and FSA benefits (where applicable).
• Monthly lunch stipend and occasional virtual coffee breaks.
• Dog‑friendly virtual office culture (bring your furry friend to your video call!); for those who prefer in‑office, we offer a pet‑friendly environment.

How to Apply

If you’re ready to take your career to the next level and help customers transform their data into strategic advantage, we’d love to hear from you. Submit your application through our careers portal or click the link below to apply directly.

Apply to this role at brighthush

Join brighthush – Where Data Meets Innovation

At brighthush, you’ll be part of a forward‑thinking team that values curiosity, collaboration, and customer success. Your expertise will directly influence how businesses harness data to drive growth. If you’re excited about shaping the future of analytics and want to work in a culture that rewards innovation, apply today and become a key architect of our customers’ success stories.