Senior Customer Success Architect – Enterprise SaaS Revenue Lifecycle Management, Strategic Advisory Lead & Transformation Partner – Drive Customer Success & Revenue Growth at brighthush

About brighthush

brighthush is a trailblazer in the SaaS ecosystem, delivering award‑winning, cloud‑based revenue lifecycle management solutions to some of the world’s most influential enterprises. Our platform automates the entire quote‑to‑cash journey, empowering organizations to drive operational efficiency, ensure compliance, and unlock new levels of profitability. With a relentless focus on innovation, brighthush has earned industry recognition from leading analyst firms and consistently ranks among the fastest‑growing technology companies in the United States.

Why brighthush?

At brighthush, we believe technology should be a catalyst for business transformation, not a barrier. Our culture is built on collaboration, curiosity, and a commitment to delivering measurable value to our customers. We invest heavily in our people, offering continuous learning opportunities, mentorship programs, and a flexible work environment that supports both personal and professional growth. Join a team that celebrates bold ideas, embraces change, and rewards results.

Role Overview

The Senior Customer Success Architect is a pivotal member of our Customer Success organization. You will serve as a trusted technical and strategic advisor to our enterprise customers, bridging the gap between their business objectives, technical requirements, and the capabilities of the brighthush platform. Your deep technical expertise, combined with a consultative mindset, will enable you to build lasting relationships across all levels of our customers’ organizations—from end users to C‑suite executives.

Key Responsibilities

• Build and nurture strategic relationships: Establish yourself as the go‑to technical partner for our customers, fostering trust and credibility at every level of their organization.
• Collaborate with Customer Success Managers: Co‑create comprehensive success plans that align business goals with technical roadmaps, ensuring clear objectives, measurable outcomes, and actionable milestones.
• Drive platform adoption and optimization: Proactively monitor customer usage, identify opportunities for improvement, and lead workshops that showcase best practices and advanced features.
• Serve as the primary technical liaison: Lead governance meetings, strategy sessions, and technical discussions, translating complex platform capabilities into tangible business value.
• Develop transformation roadmaps: Partner with customer leadership to design long‑term strategies that align technology with evolving business needs, including subscription billing models, revenue recognition, and CPQ processes.
• Identify and recommend solutions: Evaluate customer challenges, assess risks and benefits, and propose platform enhancements or integrations that deliver maximum ROI.
• Coordinate cross‑functional resolution: Work closely with Support, Product, Engineering, and Professional Services to resolve complex technical issues and ensure seamless delivery.
• Advocate for the customer: Capture structured, actionable feedback and champion it with Product and Engineering teams to drive continuous improvement.
• Travel and on‑site engagement: Represent brighthush at customer sites and industry events, reinforcing our commitment to partnership and excellence.

Essential Qualifications

• 4+ years of experience in a Customer Success Architect, Technical Account Manager, Solution Architect, or similar customer‑facing technical role within enterprise SaaS.
• Proven track record of building and maintaining strategic customer relationships with a strong technical focus.
• Solid understanding of accounting or finance processes, data, and reporting—ideally with experience in subscription billing and revenue recognition.
• Working knowledge of SQL and basic coding concepts; ability to build formulas, create reports, leverage AI tools, and evaluate AI‑generated outputs.
• Exceptional communication skills, with the ability to translate complex technical and financial concepts into clear, business‑oriented language for senior finance executives, including CFOs and VPs of Finance.
• Demonstrated ability to influence senior stakeholders and drive consensus across cross‑functional teams.
• Strong analytical mindset, comfortable dissecting data to uncover insights and recommend actionable improvements.

Preferred Qualifications

• Experience with CPQ (Configure‑Price‑Quote) systems and revenue recognition frameworks such as ASC 606 or IFRS 15.
• Background in data integration, API orchestration, and middleware solutions.
• Certifications in cloud platforms (AWS, Azure, GCP) or SaaS architecture.
• Prior experience in a high‑growth SaaS company with a focus on enterprise adoption.
• Fluency in multiple languages is a plus for serving a global customer base.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate it into actionable technical plans.
• Customer‑Centric Mindset: Passion for delivering value and exceeding expectations.
• Technical Fluency: Comfortable with data modeling, SQL, API design, and cloud infrastructure.
• Influence & Negotiation: Skilled at guiding senior leaders toward mutually beneficial outcomes.
• Project Management: Proven ability to manage multiple initiatives simultaneously while meeting deadlines.
• Continuous Learning: Eager to stay ahead of industry trends and emerging technologies.

Career Growth & Learning Opportunities

At brighthush, your professional journey is as dynamic as the solutions we build. As a Senior Customer Success Architect, you will:

• Lead high‑impact projects that shape the future of revenue lifecycle management.
• Mentor junior architects and Customer Success Managers, fostering a culture of knowledge sharing.
• Participate in cross‑functional leadership forums, influencing product strategy and roadmap decisions.
• Access a robust learning ecosystem, including internal workshops, external certifications, and conference sponsorships.
• Progress toward executive roles such as Director of Customer Success or VP of Customer Experience.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, agility, and empowerment. Our remote‑first model gives you the flexibility to work from anywhere while staying connected through:

• Weekly all‑hands meetings that keep everyone aligned.
• Dedicated Slack channels for rapid collaboration.
• Quarterly in‑person retreats that strengthen team bonds.
• Annual hackathons that encourage experimentation and innovation.

We celebrate diversity, champion inclusion, and provide a supportive environment where every voice is heard.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior technical roles.
• Performance‑based bonuses tied to customer success metrics.
• Equity options that allow you to share in the company’s long‑term growth.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, parental leave, and flexible work arrangements.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including gym memberships and mental health resources.

How to Apply

Ready to shape the future of enterprise revenue management? Submit your application through our careers portal or send your resume and cover letter to [email protected]. We look forward to exploring how your expertise can elevate our customers’ success.

Closing Statement

At brighthush, we don’t just build software; we build lasting partnerships that transform businesses. As our Senior Customer Success Architect, you will be at the intersection of technology, finance, and strategy—guiding our most valuable customers toward unprecedented growth. If you are a visionary technical leader who thrives on solving complex challenges and delivering tangible value, we invite you to join our mission. Together, we will redefine what it means to succeed in the modern enterprise landscape.