Senior Customer Success Architect – Revenue Lifecycle & Subscription Billing Solutions – Driving Enterprise Growth with brighthush

About brighthush

brighthush is a trailblazer in the SaaS space, delivering a cloud‑based revenue lifecycle management platform that empowers global enterprises to automate and streamline the entire quote‑to‑cash journey. With a relentless focus on innovation, brighthush has earned industry accolades for growth, technology leadership, and customer satisfaction. Our platform is trusted by Fortune 500 companies, telecom giants, and high‑growth SaaS firms to manage recurring billing, usage‑based invoicing, revenue recognition, and financial reporting with precision and speed.

Why brighthush?

At brighthush, we believe that technology should be an enabler, not a bottleneck. Our culture is built on curiosity, collaboration, and a commitment to delivering measurable value to our customers. We invest heavily in professional development, encourage cross‑functional learning, and celebrate every milestone—whether it’s a successful deployment, a customer success story, or a breakthrough in product innovation.

Position Overview

The Senior Customer Success Architect is a strategic, technical partner to our customers. You will serve as the bridge between customer business objectives, technical requirements, and the capabilities of the brighthush platform. Working closely with Customer Success Managers, you will help clients unlock the full potential of our solution, drive adoption, and achieve tangible business outcomes. Your deep technical expertise, coupled with a consultative mindset, will enable you to translate complex platform features into clear business value for stakeholders at all levels—from end users to C‑suite executives.

Key Responsibilities

• Build and nurture trusted relationships with customers across all tiers, positioning yourself as the go‑to technical advisor.
• Assess and optimize customer environments by evaluating requirements, identifying technical gaps, and recommending solutions that align with business goals and industry best practices.
• Drive proactive performance monitoring and conduct regular health checks to surface improvement opportunities in processes, data quality, and platform utilization.
• Collaborate with Customer Success Managers to design and execute comprehensive success plans that include clear objectives, technical milestones, and actionable roadmaps.
• Translate technical concepts into business value, crafting presentations and documentation that resonate with finance leaders, CFOs, and other senior stakeholders.
• Champion customer transformation by developing strategic roadmaps, facilitating workshops, and guiding customers through change management initiatives.
• Identify expansion opportunities to deepen platform adoption, uncover upsell and cross‑sell possibilities, and quantify incremental revenue impact.
• Coordinate cross‑functional support with Product, Engineering, Support, and Professional Services to resolve complex technical issues and ensure seamless delivery.
• Advocate for the customer by surfacing structured, actionable feedback to product and engineering teams, influencing roadmap decisions.
• Represent brighthush in governance meetings, executive briefings, and industry events, articulating the value proposition and success stories.

Essential Qualifications

• 4+ years of experience in a Customer Success Architect, Technical Account Manager, Solution Architect, or similar role within enterprise billing, revenue management, or SaaS environments.
• Proven track record of building and maintaining strategic, high‑value customer relationships with a strong technical focus.
• Deep understanding of subscription billing models, revenue recognition principles (ASC 606 / IFRS 15), and financial processes.
• Hands‑on experience with billing system design, configuration, and integration—including workflows, APIs, and connectors.
• Working knowledge of SQL and basic coding concepts; ability to build formulas, generate reports, leverage AI tools, and assess AI output quality.
• Excellent communication skills—verbal, written, and presentation—capable of explaining complex technical and financial concepts to senior executives.
• Strong organizational and problem‑solving abilities, with a knack for collaborating across Customer Success, Support, Product, Engineering, and Professional Services.
• Willingness to travel up to 40% to meet with customers and attend industry events.

Preferred Qualifications

• Experience in client‑facing implementation or technology consulting roles focused on recurring and usage billing, quote‑to‑cash, revenue management, or revenue recognition systems.
• Familiarity with usage‑based billing, mediation concepts, and CPQ (Configure, Price, Quote) processes.
• Relevant enterprise software certifications or advanced training in finance, accounting, or technology domains.
• Experience working with enterprise platforms such as brighthush, brighthush, or similar systems.
• Background in financial services, technology, telecommunications, or complex enterprise environments.

Skills & Competencies

• Strategic thinking and business acumen.
• Technical fluency in cloud architecture, APIs, data integration, and automation.
• Financial literacy—understanding of revenue streams, cost structures, and reporting.
• Customer‑centric mindset with a passion for delivering measurable outcomes.
• Adaptability to fast‑paced, evolving product roadmaps.
• Leadership and influence across cross‑functional teams.
• Proficiency in data visualization tools (e.g., Tableau, Power BI) is a plus.

Career Growth & Learning Opportunities

At brighthush, your career path is defined by your ambition and performance. As a Senior Customer Success Architect, you will:

• Lead high‑impact customer engagements and shape the future of our revenue lifecycle platform.
• Mentor junior architects and contribute to the development of internal knowledge bases.
• Participate in product strategy sessions, influencing the roadmap based on real‑world customer insights.
• Attend industry conferences, webinars, and training programs to stay ahead of emerging trends in billing, revenue recognition, and cloud technology.
• Earn certifications in cloud architecture, data analytics, or finance to enhance your expertise.

Work Environment & Culture

brighthush is a fully remote, distributed organization that values flexibility, autonomy, and collaboration. Our team members enjoy:

• Flexible work hours and a results‑oriented approach.
• Regular virtual team gatherings, hackathons, and knowledge‑sharing sessions.
• A culture of continuous learning, with access to online courses, internal workshops, and mentorship programs.
• An inclusive and diverse workplace where every voice is heard and celebrated.
• Transparent communication from leadership, with regular town‑hall meetings and open Q&A sessions.

Compensation & Benefits

We offer a competitive base salary ranging from $100,000 to $170,000, complemented by performance‑based bonuses and equity opportunities. In addition, you will receive:

• Comprehensive medical, dental, and vision coverage effective from day one.
• Long‑term disability (LTD), Health Savings Account (HSA), and Flexible Spending Account (FSA) options.
• Free virtual mental health counseling and wellness resources.
• 401(k) plan with a 100% match, immediately vested.
• Discretionary and charitable time‑off program to support personal growth and community impact.
• Home office setup allowance for fully remote employees.
• Generous paid time off, including vacation, sick leave, and holidays.

Equal Opportunity Employer

brighthush is committed to fostering a diverse and inclusive workforce. We provide equal employment opportunities to all individuals, regardless of age, color, national origin, citizenship status, disability, race, religion, gender identity, sexual orientation, or any other protected characteristic.

Ready to Make an Impact?

If you are a seasoned technical professional with a passion for customer success, a deep understanding of revenue lifecycle management, and a desire to drive transformative change for global enterprises, we want to hear from you. Join brighthush and become part of a team that is redefining how businesses manage revenue, streamline operations, and achieve sustainable growth.