Senior Customer Success Associate – Energy SaaS Adoption & Client Engagement Lead – Driving Growth, Retention, and Operational Excellence for Utilities, Oil & Gas, and Renewable Developers at brighthush

About brighthush

brighthush is more than a technology vendor; we are the catalyst that propels the entire energy sector into a smarter, safer, and more sustainable future. Our cloud‑native SaaS platform empowers utilities, oil & gas operators, and renewable developers to make real‑time, data‑driven decisions that reduce risk, cut operating costs, and accelerate growth. By marrying predictive analytics with automated workflows, we help our clients navigate complex regulatory landscapes, optimize asset performance, and unlock new revenue streams. At brighthush, innovation, collaboration, and continuous learning are not buzzwords—they are the foundation of everything we do.

Why Join brighthush?

People are the engine of progress at brighthush. We invest heavily in your professional development, provide a supportive and inclusive environment, and reward your contributions with a competitive total rewards package. As a Senior Customer Success Associate, you will be part of a high‑impact team that drives customer satisfaction, platform adoption, and revenue growth. You’ll gain exposure to cutting‑edge technology, industry‑leading practices, and the opportunity to shape the future of energy management.

What Makes brighthush Unique

• Industry‑Focused Innovation: We build solutions that solve real, complex problems in the energy space, from grid reliability to regulatory compliance.
• Data‑Driven Culture: Every decision is backed by data, and every customer interaction is an opportunity to learn and improve.
• Collaborative Ecosystem: Our cross‑functional teams—from Product to Engineering to Sales—work together to deliver seamless value to our clients.
• Growth Mindset: We encourage experimentation, celebrate failures as learning moments, and reward bold ideas that drive business forward.

Your Impact as a Senior Customer Success Associate

In this role, you will be the trusted partner for our most strategic accounts. Your day‑to‑day work will directly influence customer satisfaction scores, renewal rates, and upsell opportunities. You will help clients unlock the full potential of our platform, turning data into actionable insights that drive operational excellence.

Key Responsibilities

• Customer Advocacy: Serve as the primary point of contact for assigned key clients, delivering timely, professional support through inbound calls, emails, and chat. Resolve issues, route requests, and manage escalations with a customer‑first mindset.
• Platform Enablement: Conduct system walkthroughs, create tailored onboarding plans, and provide best‑practice guidance that drives adoption and value realization. Deliver training sessions, webinars, and on‑site demos to help clients maximize the platform’s capabilities.
• Relationship Building: Build strong, trusted relationships with client stakeholders across technical, operational, and executive levels. Understand their business objectives, identify pain points, and recommend solutions that align with their goals.
• Data‑Driven Insights: Prepare and present client‑facing reports, dashboards, and performance metrics that showcase platform impact, ROI, and opportunities for improvement.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Marketing to resolve client challenges, share feedback, and influence product roadmap. Work closely with resellers and channel partners to ensure a seamless customer experience.
• Revenue Growth: Identify upsell and cross‑sell opportunities, collaborate with the Sales team to close deals, and contribute to the overall customer success revenue pipeline.
• Continuous Improvement: Lead or support special projects, process enhancements, and knowledge‑sharing initiatives that improve service delivery, operational efficiency, and customer satisfaction.
• Mentorship & Knowledge Sharing: Coach junior associates, share platform expertise, and contribute to the internal knowledge base to elevate the team’s collective skill set.
• Other Duties: Perform any related tasks as assigned to support the Customer Success organization and brighthush’s strategic objectives.

Essential Qualifications

• High School Diploma or equivalent; Bachelor’s degree preferred.
• Minimum 1 year of customer‑facing experience in a fast‑paced environment.
• Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly.
• Proficiency in brighthush Office Suite, web‑based applications, and general computer usage.
• Strong customer service orientation and relationship‑management skills.
• Ability to independently assess and resolve complex customer scenarios using sound judgment and critical thinking.
• Experience handling escalations and delivering customized solutions.

Preferred Qualifications

• Bachelor’s degree or equivalent work experience.
• Background in customer service, account management, or sales, with familiarity in KPIs, quotas, and structured client activities.
• Experience using a brighthush CRM system and a desire to grow into advanced support or business development roles.
• Prior exposure to SaaS business models and subscription‑based revenue streams.
• Knowledge of the oil, gas, or broader energy industry.

Key Skills & Competencies

• Customer‑centric mindset with a passion for problem solving.
• Strong analytical and data‑driven decision making.
• Excellent organizational and time‑management skills.
• Adaptability and resilience in a dynamic, evolving environment.
• Team player who thrives in cross‑functional collaboration.
• Proactive communication and presentation abilities.

Career Growth & Learning Opportunities

At brighthush, we design career paths that evolve with your ambitions. As a Senior Customer Success Associate, you will:

• Progress to senior associate, team lead, or Customer Success Manager roles.
• Participate in a structured development program that includes mentorship, formal training, and hands‑on project experience.
• Attend industry conferences, webinars, and internal knowledge‑sharing sessions.
• Contribute to product strategy and innovation initiatives.
• Earn certifications in SaaS, customer success, or energy‑specific technologies.

Work Environment & Culture

brighthush offers a hybrid work model that balances collaboration with flexibility. You’ll spend 2–4 days per week onsite at our headquarters in the Dallas‑Fort Worth area, with remote work available on selected days. Our office culture is inclusive, collaborative, and focused on continuous improvement. We celebrate diversity, encourage open dialogue, and reward innovative thinking.

Compensation & Benefits

While specific salary ranges are determined by experience and market conditions, brighthush offers a competitive base salary plus performance‑based incentives. Our comprehensive benefits package includes:

• Medical, Dental, and Vision plans with employer coverage for employees and eligible dependents.
• Retirement plan with company match up to 4%.
• Flexible Spending Accounts for Health and Dependent Care.
• Health Reimbursement Account (HRA) to cover out‑of‑pocket medical expenses.
• Voluntary benefits such as life insurance, short‑term disability, and accident coverage.
• Paid parental leave and family‑friendly policies.
• Employee assistance programs and wellness initiatives.
• Generous paid time off, holidays, and flexible scheduling.

Travel & Relocation

Up to 25% travel may be required to support client relationships and project work. Relocation assistance is not provided; candidates must reside in or be willing to relocate to the Dallas‑Fort Worth area before their start date.

Eligibility & Application Process

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not sponsor employment visas (e.g., H‑1B). Applicants may be subject to a background check. All essential functions of this role can be performed with or without reasonable accommodations.

Apply Today

Ready to make a tangible impact in the energy industry? Join brighthush and help our clients unlock the full potential of their operations. Submit your application through our careers portal and take the first step toward a rewarding career in customer success.