Senior Customer Success Associate – Global Engagement & Event Strategist, Platform Customization Champion – Accelerating Worldwide Workforce Wellness at brighthush

About brighthush

brighthush is a pioneering global wellness platform that fuses rigorous scientific research, cutting‑edge artificial intelligence, and a deeply human‑centric philosophy to transform workplace well‑being. Founded in 2016, we have evolved from a nimble startup into a trusted partner for more than 230 organizations across 160+ countries. Our mission is simple yet powerful: unlock human potential through micro‑steps that fit seamlessly into everyday workflows, enabling employees—from frontline workers to C‑suite executives—to boost productivity, resilience, and overall well‑being.

We achieve this by marrying data‑driven insights with empathetic design. Every feature we build, every interaction we facilitate, and every data point we analyze is aimed at creating healthier, more productive teams worldwide. Our AI‑driven solution delivers personalized, bite‑size actions that help individuals and organizations cultivate lasting positive change.

Why brighthush?

Our culture is built on four pillars that set us apart and drive our success:

• Mission‑Driven Impact – Every initiative we launch directly contributes to healthier, more productive teams across the globe.
• Human‑Centric Innovation – We invest in wellness perks, flexible schedules, and a collaborative environment that nurtures creativity and well‑being.
• Career Growth & Learning – From mentorship programs to cross‑functional projects, we empower our team members to take ownership of their professional journey.
• Inclusive & Safe Workplace – We celebrate diversity, champion equity, and provide accommodations for all employees.

Position Overview

The Senior Customer Success Associate is the linchpin that keeps our Customer Success Team running smoothly and our customers thriving. In this role, you will partner closely with Customer Success Managers (CSMs), Facilitators, and internal stakeholders to orchestrate engaging events, deliver customized platform experiences, and continuously refine our processes. Your work will directly influence customer satisfaction, product adoption, and the overall success of our clients.

Key Responsibilities

• Event Coordination & Execution – Plan, schedule, and manage webinars, virtual workshops, and live events. Handle logistics, tech checks, facilitator introductions, live chat moderation, and interactive polls.
• Data Analysis & Reporting – Track webinar registrations, attendance, and engagement metrics. Translate data into actionable insights that highlight product adoption and customer health.
• Content Capture & Amplification – Record and curate “brighthush Champions” moments from live sessions. Produce quotable content for internal and external storytelling.
• Cross‑Functional Collaboration – Work with Design, Content, Localization, and Product teams to submit briefs, manage turnaround times, and review assets.
• Platform Customization – Build and launch tailored challenges, banners, and messages that resonate with specific customer segments.
• Process Improvement – Identify bottlenecks, propose automation solutions, and implement workflow enhancements that boost internal efficiency.
• Customer Advocacy – Serve as a trusted liaison between CSMs and customers, ensuring every interaction is seamless, timely, and exceeds expectations.
• Community Building – Foster a vibrant user community by moderating discussion forums, facilitating peer‑to‑peer learning, and encouraging knowledge sharing.
• Onboarding Support – Assist new customers during the onboarding phase, ensuring they receive a smooth, personalized introduction to the platform.
• Feedback Loop Management – Capture customer feedback, prioritize feature requests, and collaborate with Product to drive continuous improvement.

Essential Qualifications

• Bachelor’s degree from an accredited institution (preferred fields: Business, Communications, Marketing, or related disciplines).
• Proven experience managing complex calendars across multiple time zones and coordinating high‑volume events.
• Strong communication, analytical, and problem‑solving skills.
• Proficiency with Salesforce, G‑Suite, Microsoft Office (PowerPoint, Excel), and project management tools such as monday.com.
• Experience with data visualization or analytics platforms (e.g., Looker, Coda) is a plus.
• Comfortable engaging with executives and senior stakeholders.
• Track record of building trust and delivering exceptional client‑facing experiences.
• Exceptional organizational skills, with the ability to prioritize, manage time, and anticipate needs.
• Passion for customer success and a genuine desire to help people improve their work and life.
• Entrepreneurial mindset and a willingness to experiment and iterate.

Preferred Qualifications

• Experience in a SaaS or tech‑driven customer success environment.
• Familiarity with AI‑powered behavior change tools or wellness platforms.
• Background in event production, content creation, or instructional design.
• Knowledge of localization processes and multilingual content management.
• Previous exposure to equity‑based compensation and performance‑bonus structures.
• Certifications in Customer Success Management, Project Management (PMP, Agile), or Data Analytics.

Skills & Competencies

• Project Management – Ability to juggle multiple initiatives simultaneously while maintaining high quality.
• Technical Acumen – Comfortable navigating web platforms, CRM systems, and data dashboards.
• Communication – Clear, concise, and persuasive written and verbal communication.
• Collaboration – Thrive in cross‑functional teams and build strong relationships with stakeholders.
• Adaptability – Quick to pivot in a fast‑paced, high‑growth environment.
• Customer‑Centric Mindset – Deep empathy for customers and a relentless focus on delivering value.
• Continuous Improvement – Constantly seek ways to streamline processes and enhance customer experience.
• Analytical Thinking – Translate data into insights and actionable recommendations.
• Creativity & Storytelling – Craft compelling narratives that resonate with diverse audiences.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the work you do. As a Senior Customer Success Associate, you will:

• Progress to a Customer Success Manager role, taking ownership of larger accounts and strategic initiatives.
• Lead cross‑functional projects that shape product roadmap and customer experience.
• Participate in leadership development programs, mentorship circles, and industry conferences.
• Earn certifications in customer success, project management, or data analytics.
• Contribute to thought leadership pieces, webinars, and community events that position brighthush as an industry authority.
• Explore opportunities in Product Management, Customer Experience Design, or Global Partnerships.
• Receive regular performance reviews that align your growth with company objectives.

Work Environment & Culture

Our remote‑first culture is built on trust, transparency, and a shared commitment to well‑being. You’ll enjoy:

• Flexible work hours that accommodate global teams.
• Regular virtual team‑building events and wellness challenges.
• Access to a digital wellness library, meditation sessions, and fitness subscriptions.
• Open‑door leadership and a flat hierarchy that encourages idea sharing.
• Inclusive policies that celebrate diversity and support work‑life balance.
• Annual “Well‑Being Retreat” where remote teams can connect in person.
• Monthly “Innovation Hackathons” to experiment with new ideas and features.
• Peer‑to‑peer learning circles focused on emerging technologies and best practices.

Compensation & Benefits

We offer a competitive total compensation package that includes:

• Base Salary – $75,000 to $85,000 annually, commensurate with experience.
• Performance Bonus – Up to 10% of base salary based on individual and company metrics.
• Equity – Stock options that align your success with the company’s growth.
• Health & Wellness – Comprehensive medical, dental, and vision coverage.
• Retirement Plan – 401(k) with company match.
• Paid Time Off – Generous vacation, sick leave, and a unique “brighthush Recharge” bonus after major projects.
• Professional Development – Budget for conferences, courses, and certifications.
• Wellness Perks – Gym memberships, mental health resources, and mindfulness apps.
• Remote Work Allowance – Monthly stipend for home office setup.
• Family Support – Parental leave and flexible caregiving options.

How to Apply

Ready to make a tangible impact on the way people work and live? Submit your resume, cover letter, and any relevant portfolio or case studies that showcase your event coordination or customer success experience. We’re excited to learn how you can help us elevate the brighthush experience for our clients worldwide.

Join brighthush Today

At brighthush, we’re not just building a product; we’re creating a movement toward healthier, more productive work cultures. If you’re passionate about customer success, thrive in a fast‑paced environment, and want to be part of a team that values innovation, empathy, and continuous improvement, we want to hear from you. Apply now and help us shape the future of workplace well‑being.