Senior Customer Success & B2B Sales Development Lead – Championing Growth, Retention, and Strategic Partnerships at brighthush

About brighthush

brighthush is a trailblazing, customer‑centric organization that redefines how businesses engage with their audiences. With a relentless focus on innovation, we empower brands worldwide to elevate their customer experience, drive sustainable growth, and unlock new revenue streams. Our culture is built on collaboration, continuous learning, and a passion for exceeding expectations. Whether you’re a seasoned sales professional or an emerging talent eager to make an impact, brighthush offers a vibrant, inclusive environment where your ideas are heard, your growth is nurtured, and your contributions directly shape the future of the industry.

At the core of brighthush’s mission is the belief that every client interaction is an opportunity to build lasting relationships. Our team is composed of high‑performing, motivated individuals who value transparency, creativity, and a healthy work‑life balance. We empower our people to experiment, iterate, and innovate, ensuring that each customer receives a personalized experience that drives loyalty and advocacy.

Why Join brighthush?

Joining brighthush means becoming part of a dynamic, purpose‑driven organization that rewards ambition and celebrates success at every level. Here’s what makes brighthush a standout place to grow your career:

• Competitive Compensation Package – Base salary plus performance‑based incentives that reward your impact.
• Comprehensive Health & Wellness Benefits – Health, dental, and vision coverage with generous employer contributions.
• Unlimited Paid Time Off & Flexible Scheduling – Balance your professional and personal life on your own terms.
• Cutting‑Edge Technology Stack – Work with AI‑powered platforms, advanced CRM systems, and data‑driven tools that streamline success.
• Continuous Learning & Development – Access to workshops, certifications, mentorship programs, and industry conferences.
• Inclusive & Collaborative Culture – Regular team‑building events, virtual happy hours, and a culture that celebrates wins at every level.
• Global Reach & Impact – Partner with clients across North America, Europe, and Asia, influencing the global customer experience landscape.

Your Role & Impact

As a Senior Customer Success & B2B Sales Development Lead, you will serve as the first line of support for our clients while simultaneously driving new business opportunities. Your day‑to‑day will blend customer service excellence with proactive sales development, ensuring that every interaction not only resolves a client’s immediate need but also uncovers potential for growth. You will be a key player in our mission to create lasting partnerships and expand our footprint in the B2B market.

In this hybrid role, you will:

• Act as the primary point of contact for new and existing clients, ensuring a seamless onboarding experience.
• Identify upsell, cross‑sell, and renewal opportunities through deep product knowledge and relationship building.
• Collaborate with the marketing and product teams to refine messaging, develop case studies, and create targeted outreach campaigns.
• Lead a small team of junior associates, providing coaching, performance feedback, and career guidance.
• Track and analyze key metrics to continuously improve customer satisfaction and sales performance.

Key Responsibilities

Stage 1 – Client Success Associate

• First‑Line Support (Call, Email, Live Chat)
  • Respond to incoming website chats, emails, and calls with speed and professionalism, following brighthush SOPs.
  • Address general product, shipping, and order‑status inquiries, ensuring a warm, helpful first point of contact.
  • Provide real‑time order tracking updates and shipping/delivery notifications to keep clients informed.
• Client Success & Inbound Sales Qualification
  • Understand each client’s unique needs and recommend tailored products or solutions.
  • Qualify inbound opportunities by gathering essential details: contact information, product requirements, quantities, timelines, budgets, and purchasing intent.
  • Proactively send and follow up on inquiries, quotes, samples, and open opportunities to convert qualified leads into orders.
• CRM & Pipeline Management
  • Maintain accurate, up‑to‑date lead and communication records in brighthush, moving entries through the correct pipeline stages.
  • Complete required fields and notes to ensure no lead is lost during the transition from quote to order.
  • Perform routine weekly clean‑ups: tagging, follow‑up reminders, and stage adjustments to keep the pipeline healthy.

Stage 2 – Sales Development Representative (SDR)

• Outbound Prospecting & Business Development
  • Research and identify target B2B accounts, prospects, and decision‑makers that align with brighthush’s Ideal Customer Profile (ICP).
  • Execute account‑based and outbound prospecting via phone, email, LinkedIn, CRM campaigns, and other approved channels.
  • Build relationships, re‑engage past or inactive leads, communicate brighthush’s value proposition, and generate qualified sales opportunities.
• Sales Development, Meeting Booking & Closing
  • Conduct discovery conversations, qualify prospects, generate SQLs, and consistently book high‑quality sales meetings.
  • Host or support sales meetings, handle objections, and confidently move prospects through the sales process.
  • Manage qualified opportunities through follow‑up, negotiation, and close while identifying cross‑sell, upsell, repeat‑order, and account‑growth opportunities.
• CRM, Pipeline & Sales Performance
  • Maintain accurate lead, account, activity, and opportunity records.
  • Ensure disciplined and timely follow‑up to keep qualified opportunities progressing through the pipeline.
  • Achieve defined KPIs for prospecting, qualified opportunities, SQLs, meetings booked, conversion, and revenue.

Additional Responsibilities

• Assist with team admin tasks and foster strong relationships across time zones.
• Maintain active, responsive communication with the US team throughout the workday.
• Adhere to all brighthush SOPs, playbooks, and quality standards.
• Contribute to the continuous improvement of customer success processes and sales playbooks.
• Participate in quarterly strategy sessions to align on goals, metrics, and initiatives.

Essential Qualifications

• Native‑level written and spoken English communication skills for phone, video meetings, email, and chat.
• 3+ years of experience in B2B sales, inside sales, business development, client success, or another client‑facing sales role.
• Tech‑savvy and comfortable with AI tools (brighthush), brighthush, brighthush, brighthush, or similar enrichment and lead‑gen tools.
• Demonstrated experience in prospecting, lead qualification, sales follow‑up, meeting booking, and closing sales.
• Comfortable making outbound calls, initiating conversations with new prospects, and communicating with business decision‑makers.
• Strong discovery, relationship‑building, objection‑handling, negotiation, and follow‑up skills.
• Goal‑oriented and comfortable being measured against sales activity, pipeline, conversion, meeting‑booking, and revenue KPIs.
• Highly organized with strong attention to detail and disciplined CRM/data‑entry habits.
• Experience in B2B eCommerce, graphic design, trade show exhibits, printing, signage, or display industries is a big plus.
• Strong client‑service mindset: you genuinely enjoy helping clients while also identifying and developing sales opportunities.
• Education: Bachelor’s degree or equivalent professional experience.

Preferred Qualifications

• Experience with sales methodologies such as SPIN, Challenger, or MEDDIC.
• Prior exposure to enterprise‑level SaaS or B2B platforms.
• Fluency in additional languages (Spanish, French, Mandarin) is a plus.
• Previous remote work experience in a distributed team environment.
• Knowledge of data‑analytics tools and dashboards for performance tracking.

Skills & Competencies

• Exceptional verbal and written communication.
• Analytical mindset with the ability to interpret data and adjust strategies accordingly.
• Strong time‑management skills and the ability to juggle multiple priorities.
• Proficiency in using CRM systems and sales automation tools.
• Adaptability to fast‑changing environments and evolving product offerings.
• Team‑player attitude with a proactive approach to problem‑solving.
• Resilience and a growth mindset when facing challenges or setbacks.

Career Growth & Learning Opportunities at brighthush

At brighthush, we invest in our people. As a Senior Customer Success & B2B Sales Development Lead, you’ll have the chance to:

• Progress into senior client‑success roles, sales leadership, or product management.
• Earn certifications in sales methodologies (SPIN, Challenger, MEDDIC) and AI‑powered tools.
• Participate in cross‑functional projects that influence product roadmap and go‑to‑market strategy.
• Mentor junior team members and lead training sessions on best practices.
• Attend industry conferences, webinars, and workshops to stay ahead of market trends.
• Take ownership of high‑impact initiatives that shape the future of customer success at brighthush.

Work Environment & Company Culture

brighthush fosters a culture of transparency, innovation, and mutual respect. Our remote‑first approach means you can work from anywhere while staying connected through daily stand‑ups, weekly team huddles, and quarterly virtual town halls. We celebrate diversity, encourage continuous learning, and reward creativity. Whether you’re brainstorming new outreach strategies or troubleshooting a client issue, you’ll find a supportive environment that values your voice and your growth.

Our team is built on a foundation of trust, accountability, and a shared commitment to delivering exceptional value. We believe that the best ideas come from collaboration across disciplines, and we provide the tools, resources, and autonomy needed to turn those ideas into reality.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive base salary complemented by a performance‑based commission structure that rewards your success. In addition to the benefits listed above, we provide:

• Annual performance bonus potential.
• Equity options for high‑performing team members.
• Professional development stipend for courses, certifications, and conferences.
• Health, dental, and vision insurance with a generous employer contribution.
• Flexible work hours and the ability to work from anywhere with a reliable internet connection.
• Access to a company‑wide wellness program, including mental health resources and fitness reimbursements.

Remote Work Requirements

• A reliable, dedicated home office space free from distractions during working hours.
• Stable high‑speed internet connection and a working computer suitable for chat, calls, and CRM use.
• Ability to maintain availability and responsiveness during US Central business hours.
• A quiet environment suitable for taking and making client calls.
• Comfortable with using collaboration tools such as Zoom, Slack, Microsoft Teams, and Google Workspace.

How to Apply

Ready to take the next step in your career and join a team that values innovation, collaboration, and customer success? Submit your application now.