Senior Customer Success & Clinical Utilization Lead – Driving Global Adoption, ROI, and Innovation for Advanced Endovascular Simulation Platforms at brighthush

About brighthush

brighthush stands at the forefront of medical technology, redefining how clinicians learn, practice, and master complex endovascular procedures. With a legacy spanning more than 25 years, our flagship platform blends immersive virtual reality with real‑world data analytics to create a risk‑free, repeatable environment. Surgeons, interventionalists, and support teams can refine skills, test strategies, and ultimately improve patient outcomes—all within a single, integrated ecosystem.

We partner with hospitals, academic centers, and device manufacturers worldwide, delivering solutions that are not only cutting‑edge but also clinically validated and data‑driven. Our culture is built on curiosity, collaboration, and a relentless focus on impact. Whether you’re a seasoned clinician, a data scientist, or a business strategist, you’ll find a place at brighthush where your expertise can shape the future of interventional care.

Why brighthush is the Right Place for You

• Industry Leadership – Join a company that is redefining procedural training and setting new standards for simulation technology.
• Direct Impact – Your work will translate into measurable improvements in clinical workflows, patient safety, and procedural success.
• Cross‑Functional Collaboration – Engage with product, research, education, and business teams to drive product evolution and market strategy.
• Diverse & Inclusive Environment – We celebrate differences, encourage open dialogue, and value every voice.
• Competitive Rewards – Receive a comprehensive compensation package, health benefits, and generous travel allowances for on‑site engagements.

Role Overview

As the Senior Customer Success & Clinical Utilization Lead, you will serve as the strategic bridge between clinical practice, education, and our simulation platform. Your mission is to accelerate adoption, optimize workflows, and demonstrate tangible value through data‑driven outcomes. This highly visible, customer‑centric role will influence product strategy, inform research initiatives, and elevate the clinical impact of brighthush’s solutions across the globe.

Key Responsibilities

• Customer Engagement & Adoption – Build and nurture long‑term relationships with clinicians, administrators, and educators. Conduct on‑site visits, workshops, and training sessions to ensure seamless implementation and sustained utilization.
• Clinical Impact & ROI Analysis – Design and own a robust framework for measuring clinical, operational, and financial outcomes. Define success metrics, collaborate with customers to set ROI targets, and translate data into compelling evidence of value.
• Clinical Research & Product Enablement – Lead clinical studies in partnership with academic and hospital collaborators. Capture real‑world evidence, provide actionable feedback to product teams, and help refine features that meet evolving clinical needs.
• Education & Content Development – Create clinical use cases, educational modules, and best‑practice guides. Leverage your expertise to develop content that resonates with diverse learning styles and institutional requirements.
• Network Building & Thought Leadership – Cultivate relationships with key opinion leaders, attend industry conferences, and stay ahead of emerging trends in simulation and interventional education.
• Cross‑Functional Collaboration – Work closely with Sales, Product Management, Research & Development, and Marketing to align customer insights with strategic initiatives.
• Travel & On‑Site Presence – Travel extensively across the United States (Florida preferred) to engage with customers, conduct training, and support implementation projects.

Essential Qualifications

• Minimum 5 years of experience in clinical utilization, customer success, or a related field within the medical device or healthcare technology sector.
• Hands‑on background in interventional procedures (cardiology, neurovascular, or related specialties) with a deep understanding of cath lab workflows.
• Proven track record of driving adoption, measuring outcomes, and delivering ROI for complex clinical solutions.
• Strong analytical skills with the ability to develop metrics, analyze data, and present findings to both technical and non‑technical audiences.
• Excellent communication, presentation, and stakeholder management skills.
• Self‑motivated, agile, and comfortable working in a fast‑paced, evolving environment.
• Willingness and ability to travel extensively across the U.S. to support on‑site engagements.

Preferred Qualifications

• Advanced degree in a clinical or technical discipline (e.g., nursing, biomedical engineering, or a related field).
• MBA or equivalent business education.
• Experience in the medical device industry, particularly in cath lab or neurovascular products.
• Background in evidence‑based practice, clinical research, or health economics.
• Familiarity with simulation technologies and virtual reality platforms.
• Experience leading cross‑functional teams or projects.

Skills & Competencies

• Clinical Expertise – Deep knowledge of interventional cardiology, neurovascular procedures, and cath lab operations.
• Customer Success – Ability to anticipate client needs, resolve challenges, and ensure long‑term satisfaction.
• Data Analysis – Proficiency in data collection, statistical analysis, and ROI modeling.
• Strategic Thinking – Translate customer insights into product enhancements and market opportunities.
• Project Management – Plan, execute, and monitor initiatives with clear milestones and deliverables.
• Communication – Articulate complex concepts in clear, concise language for diverse audiences.
• Collaboration – Thrive in cross‑functional teams and build consensus across stakeholders.
• Adaptability – Navigate ambiguity, prioritize tasks, and deliver results in a dynamic environment.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Mentorship from senior leaders in product, research, and business.
• Continuous learning programs, including certifications in clinical research, data science, and project management.
• Opportunities to lead cross‑functional initiatives and influence product strategy.
• Participation in industry conferences, workshops, and speaking engagements.
• Clear career pathways to senior leadership roles within Customer Success, Product Management, or Clinical Research.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and impact. Our remote‑first approach empowers you to work from anywhere while staying connected through virtual collaboration tools. We celebrate diversity, encourage open dialogue, and reward creativity. Our team is passionate about improving patient care and is committed to continuous improvement, both in our products and in our professional growth.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards.
• Performance‑based bonuses tied to customer success metrics and ROI achievements.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and flexible work arrangements.
• Travel stipend and reimbursement for on‑site visits.
• Professional development budget and tuition reimbursement.

How to Apply

Ready to make a tangible difference in the world of interventional care? Submit your resume and a cover letter outlining your experience in clinical utilization and customer success. Highlight specific achievements that demonstrate your ability to drive adoption, measure outcomes, and collaborate across functions.

Join brighthush Today

We are looking for a visionary, data‑driven, and client‑focused leader who is eager to shape the future of simulation‑based clinical training. If you thrive in a high‑impact, customer‑centric environment and are passionate about leveraging technology to improve patient outcomes, we want to hear from you.