Senior Customer Success & Clinical Utilization Manager – Driving Adoption, ROI, and Innovation in Advanced Endovascular Simulation Solutions

About brighthush

brighthush is a trailblazing MedTech pioneer that is reshaping the future of interventional care through cutting‑edge endovascular simulation technology. With a legacy spanning more than 25 years, we empower clinicians worldwide to master complex procedures, enhance patient safety, and elevate clinical outcomes. Our solutions are trusted by leading medical device manufacturers, academic medical centers, and hospitals across North America, Europe, Asia, and beyond. At brighthush, we blend scientific rigor with immersive learning experiences, creating a culture where innovation, collaboration, and impact converge.

Why Join brighthush?

• Be at the forefront of transformative healthcare technology.
• Influence real‑world clinical outcomes and shape the next generation of procedural training.
• Collaborate with cross‑functional teams—product, research, education, and business—to drive product evolution.
• Enjoy a dynamic, inclusive work environment that values autonomy, continuous learning, and work‑life balance.
• Benefit from competitive compensation, comprehensive health benefits, and a generous travel allowance for on‑site engagements.

About the Role

As the Senior Customer Success & Clinical Utilization Manager, you will serve as the pivotal link between clinical practice, education, and our advanced simulation platform. You will partner with hospitals, academic institutions, and key opinion leaders to accelerate adoption, optimize workflows, and demonstrate measurable value through data‑driven outcomes. This is a highly visible, customer‑centric role that will shape product strategy, inform research initiatives, and elevate the clinical impact of brighthush’s solutions.

Key Responsibilities

• Customer Engagement & Adoption – Build and nurture long‑term relationships with clinicians, administrators, and educators. Conduct on‑site visits, workshops, and training sessions to ensure seamless implementation and sustained utilization.
• Clinical Impact & ROI Analysis – Design and own a robust framework for measuring clinical, operational, and financial outcomes. Define success metrics, collaborate with customers to set ROI targets, and translate data into compelling evidence of value.
• Clinical Research & Product Enablement – Lead clinical studies in partnership with academic and hospital collaborators. Capture real‑world evidence, provide actionable feedback to product teams, and help refine features that meet evolving clinical needs.
• Education & Content Development – Create clinical use cases, educational modules, and best‑practice guides. Leverage your expertise to develop content that resonates with diverse learning styles and institutional requirements.
• Network Building & Thought Leadership – Cultivate relationships with key opinion leaders, attend industry conferences, and stay ahead of emerging trends in simulation and interventional education.
• Cross‑Functional Collaboration – Work closely with Sales, Product Management, Research & Development, and Marketing to align customer insights with strategic initiatives.
• Travel & On‑Site Presence – Travel extensively across the United States (Florida preferred) to engage with customers, conduct training, and support implementation projects.

Essential Qualifications

• Minimum 5 years of experience in clinical utilization, customer success, or a related field within the medical device or healthcare technology sector.
• Hands‑on background in interventional procedures (cardiology, neurovascular, or related specialties) with a deep understanding of cath lab workflows.
• Proven track record of driving adoption, measuring outcomes, and delivering ROI for complex clinical solutions.
• Strong analytical skills with the ability to develop metrics, analyze data, and present findings to both technical and non‑technical audiences.
• Excellent communication, presentation, and stakeholder management skills.
• Self‑motivated, agile, and comfortable working in a fast‑paced, evolving environment.
• Willingness and ability to travel extensively across the U.S. to support on‑site engagements.

Preferred Qualifications

• Advanced degree in a clinical or technical discipline (e.g., nursing, biomedical engineering, or a related field).
• MBA or equivalent business education.
• Experience in the medical device industry, particularly in cath lab or neurovascular products.
• Background in evidence‑based practice, clinical research, or health economics.
• Familiarity with simulation technologies and virtual reality platforms.
• Experience leading cross‑functional teams or projects.

Skills & Competencies

• Clinical Expertise – Deep knowledge of interventional cardiology, neurovascular procedures, and cath lab operations.
• Customer Success – Ability to anticipate client needs, resolve challenges, and ensure long‑term satisfaction.
• Data Analysis – Proficiency in data collection, statistical analysis, and ROI modeling.
• Strategic Thinking – Translate customer insights into product enhancements and market opportunities.
• Project Management – Plan, execute, and monitor initiatives with clear milestones and deliverables.
• Communication – Articulate complex concepts in clear, concise language for diverse audiences.
• Collaboration – Thrive in cross‑functional teams and build consensus across stakeholders.
• Adaptability – Navigate ambiguity, prioritize tasks, and deliver results in a dynamic environment.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Mentorship from senior leaders in product, research, and business.
• Continuous learning programs, including certifications in clinical research, data science, and project management.
• Opportunities to lead cross‑functional initiatives and influence product strategy.
• Participation in industry conferences, workshops, and speaking engagements.
• Clear career pathways to senior leadership roles within Customer Success, Product Management, or Clinical Research.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and impact. Our remote‑first approach empowers you to work from anywhere while staying connected through virtual collaboration tools. We celebrate diversity, encourage open dialogue, and reward creativity. Our team is passionate about improving patient care and is committed to continuous improvement, both in our products and in our professional growth.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards.
• Performance‑based bonuses tied to customer success metrics and ROI achievements.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and flexible work arrangements.
• Travel stipend and reimbursement for on‑site visits.
• Professional development budget and tuition reimbursement.

How to Apply

Ready to make a tangible difference in the world of interventional care? Submit your resume and a cover letter outlining your experience in clinical utilization and customer success. Highlight specific achievements that demonstrate your ability to drive adoption, measure outcomes, and collaborate across functions.

Join brighthush Today

We are looking for a visionary, data‑driven, and client‑focused leader who is eager to shape the future of simulation‑based clinical training. If you thrive in a high‑impact, customer‑centric environment and are passionate about leveraging technology to improve patient outcomes, we want to hear from you.