Senior Customer Success Consultant – Onboarding & Training Specialist for Dental Practice Software – Drive Client Success at brighthush

Welcome to brighthush – Where Customer Experience is Our Mission

At brighthush, we are redefining the way dental practices operate across Brazil. With a portfolio that serves more than 17,000 clinics and a reach that touches the lives of over 40 million people, our software platform is the backbone of modern dental care. We blend cutting‑edge technology with an unwavering commitment to our clients’ success, ensuring that every practice can deliver exceptional patient care while optimizing operational efficiency.

As a Senior Customer Success Consultant, you will be the bridge between our clients and the transformative capabilities of our platform. You will guide new users through a seamless onboarding journey, empower them to master every feature, and cultivate lasting relationships that drive adoption, satisfaction, and growth.

What You’ll Do – Your Role as a Customer Success Consultant

In this pivotal position, you will be the frontline advocate for our clients, ensuring they extract maximum value from brighthush. Your day‑to‑day responsibilities will include:

• Leading Group Onboarding Sessions: Design and deliver engaging, interactive training workshops that introduce new clients to the full spectrum of our platform’s capabilities.
• Engaging and Tracking Client Participation: Proactively invite participants, send reminders, and follow up with those who miss sessions to keep everyone on track.
• Providing Continuous Support via Messaging and Phone: Maintain regular contact with clients through scheduled cadences, ensuring they feel supported until they are fully activated.
• Managing Activation Metrics: Monitor key performance indicators, identify deviations, and implement corrective actions swiftly to keep activation on target.
• Identifying Pain Points: Analyze usage data to pinpoint friction areas, then collaborate with product and training teams to refine materials and processes.
• Serving as an Internal Reference: Master the intricacies of brighthush, share best practices, and support Sales, Support, and Product teams with deep product knowledge.
• Cross‑Functional Collaboration: Partner with Product, Engineering, and Marketing to resolve obstacles that impede the initial client journey.

Who We’re Looking For – Your Ideal Profile

If you resonate with the following attributes, you could be the perfect fit for our team:

• Proven experience in onboarding, implementation, or training within SaaS environments.
• Expertise in handling challenging clients, turning resistance into enthusiasm.
• A proactive mindset that drives results and takes ownership of metrics.
• A passion for teaching and simplifying complex processes for new users.
• Exceptional organizational skills managing multiple WhatsApp conversations simultaneously.
• Data‑driven approach: turning insights into actionable improvements rather than merely pointing out problems.
• A collaborative spirit that shares knowledge and accelerates team growth.

Technical Skills and Experience

• Proficiency with productivity suites such as brighthush.
• Track record of delivering group trainings or presentations.
• Strong grasp of performance metrics and the ability to translate numbers into actionable insights.
• Experience managing simultaneous conversations via messaging and phone.
• Familiarity with CRM or support tools (e.g., brighthush).
• Exceptional organizational abilities to manage schedules, cohorts, and activities without delays.
• Clear verbal and written communication, simplifying technical concepts for diverse audiences.
• Autonomous problem‑solving and continuous improvement mindset.

Career Growth – Your Future at brighthush

We believe that professional development is inseparable from personal growth. As a Senior Customer Success Consultant, you will have access to:

• Mentorship programs with product and customer success leaders.
• Monthly workshops covering SaaS trends, digital dentistry, and customer experience best practices.
• Opportunities to spearhead process improvement projects and develop new training resources.
• Participation in industry conferences and events to expand your network and knowledge base.
• A structured career path with clear progression into leadership roles in Customer Success and Product Management.

Work Environment & Culture – Why brighthush Stands Out

brighthush is more than a technology company; it’s a community that values diversity, inclusion, and the well‑being of every team member. Our workplace culture is defined by:

• Flexible hours and a hybrid model, fully supported for remote work.
• Access to coworking spaces nationwide, with daily allowance reimbursement.
• Comprehensive mental health programs (brighthush) and free psychotherapy.
• Fitness benefits (brighthush) extended to dependents.
• Health insurance (brighthush) with co‑payment and pet health coverage (brighthush).
• Free English courses for all employees.
• Birthday day off, extended parental leave, and a baby gift for new parents.
• Company‑supplied laptop and monitor, plus a R$2,000 voucher for additional equipment.
• Meal and grocery vouchers, plus home‑office support.
• A collaborative environment that rewards idea sharing and innovation.

Compensation & Benefits

While exact remuneration varies with experience and role level, brighthush offers a competitive package that includes:

• Base salary aligned with market standards for senior customer success roles.
• Performance‑based bonuses tied to activation rates, client satisfaction, and retention metrics.
• Equity options to share in the company’s long‑term success.
• Comprehensive benefits covering health, dental, vision, and mental well‑being.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget for courses, certifications, and conferences.
• Regular team‑building events and wellness initiatives.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that is reshaping the dental industry. You’ll work alongside passionate professionals who are committed to delivering world‑class customer experiences. Your contributions will directly influence the success of thousands of dental practices, improving patient care and operational excellence across the country.

We value curiosity, resilience, and a genuine desire to help others succeed. If you’re ready to take your customer success career to the next level, to learn from industry leaders, and to make a tangible impact on the lives of millions, we want to hear from you.

Apply today and become a key player in the brighthush journey—where every client’s success fuels our collective growth.