Senior Customer Success Consultant – Retail Planning & Pricing SaaS Solutions Specialist at brighthush – Driving AI‑Powered Retail Transformation

About brighthush

brighthush is not just a technology company; it is a global catalyst for retail innovation. With a mission to empower brands—from boutique fashion houses to multinational consumer goods giants—to navigate the ever‑shifting marketplace with speed, precision, and insight, brighthush delivers an AI‑enabled product‑concept‑to‑commercialization platform that unifies planning, design, sourcing, compliance, buying, manufacturing, pricing, allocation, selling, and replenishment into a single, cloud‑native SaaS ecosystem.

Our platform marries cutting‑edge data science, machine learning, and scalable cloud architecture to provide retailers and manufacturers with real‑time visibility and actionable intelligence. By turning complex, siloed processes into streamlined, data‑driven workflows, we help our customers reduce time‑to‑market, increase margin, and stay ahead of consumer trends.

Founded on a culture of curiosity, collaboration, and relentless customer focus, brighthush has grown rapidly across North America, Europe, and Asia. We are now looking for brilliant, mission‑driven professionals who want to challenge the status quo and shape the future of retail technology.

Why brighthush?

At brighthush, you will join a multidisciplinary team that blends deep retail expertise with AI‑powered technology. Our people are business consultants, customer success specialists, project managers, solution architects, data scientists, and engineers—all working together to unlock the full value of our Retail Planning & Pricing platform.

Our culture is built on:

• Curiosity: We constantly ask “what if?” and experiment with new ideas.
• Collaboration: Cross‑functional teams break down silos to deliver holistic solutions.
• Customer‑centricity: Every decision is measured against the impact on our clients’ success.
• Diversity & Inclusion: We celebrate different perspectives and foster an environment where everyone can thrive.
• Continuous Learning: From on‑the‑job training to industry conferences, we invest in your professional growth.
• Innovation Rewards: Creative ideas that drive value are recognized and rewarded.

Whether you work from our vibrant headquarters, a satellite office, or remotely, you will experience a supportive, flexible, and high‑energy environment that encourages you to bring your best self to work.

Role Overview

We are seeking a Senior Customer Success Consultant to lead the onboarding, adoption, and long‑term success of our AI‑driven Retail Planning & Pricing SaaS platform. In this role, you will act as the strategic partner for 5–10 high‑impact customers, guiding them through implementation, configuration, and continuous improvement. You will translate complex business processes into actionable solution designs, ensuring that each customer realizes measurable ROI and sustainable growth.

Key Responsibilities

• Portfolio Management: Own a portfolio of 5–10 customers, building strategic relationships, defining long‑term roadmaps, and ensuring high levels of satisfaction.
• Onboarding Leadership: Serve as the business subject‑matter expert during the onboarding phase, helping customers adopt the platform effectively and efficiently.
• Solution Design: Collaborate with solution architects, data science, engineering, and project management teams to define the optimal configuration that meets each customer’s unique needs.
• Blueprint Creation: Develop and maintain a detailed business blueprint that maps customer structures, processes, and requirements to the brighthush solution.
• Process Gap Analysis: Identify gaps and opportunities in customer processes, recommending configuration changes or process improvements that drive value.
• Analytics & AI Model Oversight: Analyze markdown and inventory optimization results, understand the underlying AI models, and manage customer acceptance of recommendations.
• Quarterly Business Reviews: Lead QBRs, user training sessions, change requests, and upgrades, meeting business objectives and ensuring continuous improvement.
• Cross‑Functional Collaboration: Work closely with sales, product, engineering, and support teams to relay customer feedback and influence product roadmap.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the company as a thought leader in retail technology.
• Data‑Driven Decision Making: Use analytics dashboards and reporting tools to track adoption metrics, ROI, and customer health scores.

Essential Qualifications

• 10+ years of experience in customer success, account management, or consulting within the retail, fashion, or consumer goods industry.
• Proven track record of managing complex SaaS implementations and driving measurable business outcomes.
• Deep understanding of retail planning, pricing, inventory optimization, and supply‑chain processes.
• Experience working with AI/ML models and translating data insights into actionable business strategies.
• Strong project management skills, including the ability to coordinate cross‑functional teams and deliver on time and within budget.
• Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
• Proficiency in CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango).
• Advanced analytical skills and comfort with data visualization tools (e.g., Tableau, Power BI).
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Experience with cloud‑native SaaS platforms and modern deployment architectures.
• Background in data science or machine learning, with a focus on retail applications.
• Knowledge of regulatory compliance and sustainability initiatives in the retail sector.
• Certifications in project management (PMP, ScrumMaster) or customer success (CSM).
• Previous experience in a startup or high‑growth environment.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer goals with brighthush’s value proposition.
• Customer Advocacy: Passion for championing the customer’s voice within the organization.
• Problem Solving: Creative and analytical mindset to tackle complex challenges.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Team Leadership: Mentor junior team members and foster a collaborative culture.
• Data Literacy: Translate data insights into clear, actionable recommendations.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be dynamic and rewarding. As a Senior Customer Success Consultant, you will:

• Progress to a Customer Success Manager or Director role, overseeing larger portfolios and strategic initiatives.
• Take on product ownership responsibilities, shaping the next generation of features and enhancements.
• Lead cross‑functional teams on global expansion projects, influencing the direction of the company’s international strategy.
• Participate in leadership development programs, executive mentorship, and industry conferences.
• Access continuous learning resources, including online courses, certifications, and internal knowledge bases.

Work Environment & Culture Highlights

brighthush offers a modern, flexible workplace that supports work‑life balance while fostering high performance:

• Hybrid work model with flexible hours and remote options.
• State‑of‑the‑art office spaces equipped with collaborative zones, wellness rooms, and creative breakout areas.
• Annual team retreats, hackathons, and innovation challenges.
• Inclusive policies, employee resource groups, and a commitment to equal opportunity.
• Transparent communication from leadership and a flat hierarchy that encourages initiative.

Compensation, Perks & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates and experience.
• Performance‑based bonuses tied to customer success metrics.
• Equity or stock‑option plans to share in the company’s growth.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off, parental leave, and flexible vacation policy.
• Professional development budget and tuition reimbursement.
• Wellness programs, gym memberships, and mental health resources.
• Company‑wide tech stipend and home‑office setup allowance.

How to Apply

If you are a seasoned customer success professional with a passion for retail technology and a track record of driving transformative results, we want to hear from you. Join brighthush and help shape the future of retail innovation.

and become part of a team that is redefining how brands succeed in a data‑driven world.