Senior Customer Success Director – Executive Review & AI‑Enhanced Presentation Specialist – Remote, Flexible Hours, Competitive Compensation – Join brighthush

About brighthush

brighthush is redefining the way organizations communicate. By fusing cutting‑edge language models with intuitive design tools, we empower executives, consultants, and investors to turn raw data into compelling, data‑rich narratives that resonate with C‑suite audiences. Our platform delivers polished slide decks, dynamic visualizations, and AI‑enhanced storytelling in a fraction of the time it used to take. The result? Leaders can focus on strategy and decision‑making while we handle the heavy lifting of presentation creation.

As a fully remote, high‑growth company, brighthush blends rigorous research with practical business solutions. We cultivate a culture of curiosity, collaboration, and continuous learning, encouraging every team member to experiment, iterate, and push the boundaries of what AI can achieve in business storytelling.

Why brighthush is a Game Changer

In today’s fast‑paced business environment, the ability to distill complex data into clear, actionable insights is a competitive advantage. brighthush equips leaders with the tools to:

• Generate polished, data‑driven decks in minutes rather than hours.
• Maintain brand consistency across all presentations with reusable slide components.
• Leverage AI to surface hidden trends, forecast outcomes, and recommend strategic moves.
• Reduce the cognitive load on executives, freeing them to focus on decision‑making rather than slide design.

Our remote‑first model gives you the freedom to design your own work schedule while staying connected through weekly virtual huddles, quarterly town halls, and an internal knowledge‑sharing platform. We invest heavily in professional development, offering access to industry conferences, online courses, and mentorship programs that keep our team at the forefront of AI, design, and customer success.

Role Overview

We are looking for an experienced Senior Customer Success Director to lead the design, execution, and continuous improvement of executive business reviews (QBRs) and other high‑impact presentation deliverables for our enterprise clients. In this role, you will partner closely with our AI product team to refine model outputs, ensuring every deck meets the highest standards of clarity, visual appeal, and strategic relevance. Your expertise will help clients unlock the full value of brighthush’s AI tools, driving adoption, renewal, and advocacy.

Key Responsibilities

• End‑to‑End Deck Creation: Own the entire lifecycle of executive business review decks, renewal business cases, adoption showcases, and success plan presentations for enterprise accounts.
• Product Collaboration: Work hand‑in‑hand with AI research and product teams to provide actionable feedback on model outputs, slide templates, and content generation workflows.
• Library Development: Build and maintain a library of reusable slide components, data visualizations, and best‑practice guidelines that align with each client’s brand voice and industry standards.
• Stakeholder Engagement: Conduct quarterly business reviews with C‑suite stakeholders, translating complex data into actionable insights and strategic recommendations.
• Impact Measurement: Track and report on the influence of AI‑generated presentations on client satisfaction, renewal rates, and upsell opportunities.
• Team Leadership: Mentor and coach junior customer success managers, fostering a culture of excellence in presentation craftsmanship and client advocacy.
• Industry Thought Leadership: Stay current on industry trends in AI, presentation design, and enterprise customer success, sharing insights with internal teams.

Essential Qualifications

• Minimum of 4 years in enterprise customer success at a leading technology or consulting firm.
• Proven track record of building and delivering high‑impact executive business reviews and renewal presentations.
• Expert‑level proficiency in PowerPoint, Keynote, or equivalent slide‑crafting tools, with a portfolio of polished, data‑driven decks.
• Exceptional written and verbal communication skills, with the ability to distill complex information into clear, concise narratives.
• Strong analytical mindset, comfortable working with data sets, dashboards, and performance metrics.
• Experience managing client relationships at the C‑suite level, with a consultative approach to problem solving.
• Self‑motivated, highly organized, and able to thrive in a remote, flexible‑hour environment.

Preferred Qualifications

• Background in AI, data science, or product management, with a deep understanding of how language models can transform business communication.
• Experience with enterprise SaaS platforms and customer success metrics such as NPS, CSAT, and churn.
• Knowledge of design thinking, storytelling frameworks, and visual communication best practices.
• Fluency in multiple languages or experience working with global clients.
• Prior experience leading cross‑functional teams or initiatives that span product, sales, and support.

Skills & Competencies

• Strategic Thinking: Translate business objectives into compelling visual narratives.
• Advanced Slide Design: Mastery of layout, typography, color theory, and data visualization.
• Stakeholder Management: Influence and collaborate with C‑suite executives and cross‑functional teams.
• Data Literacy: Interpret dashboards, KPIs, and performance metrics to inform presentation content.
• Adaptability: Thrive in a fast‑moving, evolving environment with shifting priorities.
• Collaboration: Work effectively with remote teams across product, engineering, and sales.
• Continuous Learning: Stay curious about emerging AI capabilities and presentation trends.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by your ambition and impact. As a Senior Customer Success Director, you will:

• Progress to a Director of Customer Success role, overseeing a broader portfolio of enterprise accounts and shaping the overall customer experience strategy.
• Move into Product Management or AI Research tracks, leveraging your deep understanding of client needs to influence product roadmap and model development.
• Take on Global Account Leadership responsibilities, managing multi‑region teams and driving adoption across diverse markets.
• Earn certifications in advanced presentation design, data analytics, or AI ethics through our internal learning platform.
• Participate in quarterly innovation labs where you can prototype new AI features and test them with real clients.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and empowerment. Our remote culture encourages:

• Flexible work hours, allowing you to balance professional responsibilities with personal commitments.
• Regular virtual coffee chats and informal “watercooler” channels for spontaneous collaboration.
• A flat hierarchy that values every voice, ensuring ideas can surface from any level.
• Annual retreats and team‑building events that reinforce our shared mission and camaraderie.
• Access to a vibrant internal community of researchers, designers, and sales leaders who are passionate about AI and storytelling.

Compensation & Perks

We offer a competitive hourly rate of $70 per hour, with the potential to earn up to $1,400 per week based on project load and performance. In addition to a generous base, you will enjoy:

• Unlimited paid time off and a generous sick leave policy.
• Health, dental, and vision insurance (for full‑time equivalents).
• Equity options for long‑term employees.
• Monthly stipend for home office equipment and high‑speed internet.
• Access to industry conferences, workshops, and online learning platforms.
• Wellness programs, including virtual fitness classes and mental health resources.
• Annual performance bonuses tied to client success metrics.

How to Apply

If you are a seasoned customer success leader with a passion for AI‑enhanced storytelling and a proven record of delivering executive‑level presentations, we want to hear from you. Please submit:

• Your resume.
• A portfolio of your best slide decks.
• A brief cover letter explaining why you’re excited to join brighthush and how you envision driving impact in this role.

We look forward to exploring how your expertise can help shape the future of business communication at brighthush.