Senior Customer Success Engineer – AI Data Security & Cloud Solutions (West Coast, California) – Championing Enterprise AI Trust, Data Protection, and Strategic Customer Growth

About brighthush

brighthush is the vanguard of the AI security revolution, redefining how Fortune 1000 organizations adopt artificial intelligence with confidence. Our mission is simple yet audacious: to discover, protect, and govern data faster and more accurately than anyone else in the industry. By delivering granular control over what AI can see, do, and learn, we empower enterprises to harness the transformative power of AI while safeguarding their most sensitive information. If you are passionate about shaping the future of secure AI, you belong with us.

Why This Role Matters

As a Senior Customer Success Engineer on the West Coast, you will be the linchpin between our cutting‑edge platform and the enterprises that rely on it. Your technical expertise, strategic insight, and customer‑centric mindset will directly influence how our clients unlock value from AI while safeguarding their data. You’ll travel 25‑50% of the year, engaging face‑to‑face with executives, IT leaders, and data scientists to ensure they achieve measurable outcomes and long‑term success. In short, you will be the catalyst that turns complex security challenges into tangible business value.

Role Overview

In this role, you will:

• Serve as the primary technical authority on the brighthush platform.
• Act as a trusted advisor to customers at all levels—from practitioners to C‑suite executives.
• Drive adoption through onboarding, training, and continuous education.
• Translate customer goals into customized use cases, delivering tangible ROI.
• Identify and remove obstacles that impede success, collaborating with cross‑functional teams.
• Advocate for customer feedback, shaping product roadmap and feature prioritization.
• Lead troubleshooting, ensuring seamless platform operation.
• Monitor health metrics, report on usage, and develop joint success plans.
• Document best practices, mentor teammates, and contribute to hiring and onboarding.

Key Responsibilities

Customer Engagement & Success

• Own the end‑to‑end customer journey, from initial discovery to renewal and expansion.
• Conduct quarterly business reviews (QBRs) to assess progress, surface insights, and recommend next steps.
• Develop and maintain detailed success plans that align with customer objectives.
• Provide proactive guidance on platform capabilities, ensuring customers realize full ROI.
• Act as the voice of the customer within brighthush, ensuring their needs are reflected in product decisions.

Technical Leadership

• Deeply understand the brighthush platform’s architecture, data flows, and security controls.
• Design and deliver custom use cases, leveraging data technologies, cloud services, and APIs.
• Perform root‑cause analysis for technical incidents, coordinating with engineering to resolve issues swiftly.
• Lead technical workshops and training sessions for customers and internal teams.
• Stay current with emerging cloud security trends and best practices, sharing insights with the team.

Product Advocacy & Feedback

• Collect and synthesize customer feedback, presenting actionable insights to product and engineering.
• Champion customer needs in roadmap discussions, ensuring the platform evolves to meet real‑world demands.
• Collaborate with marketing to create case studies, whitepapers, and success stories that showcase customer wins.
• Help shape the narrative around AI trust, positioning brighthush as a thought leader in the industry.

Team Collaboration & Growth

• Mentor junior engineers, sharing knowledge and fostering professional development.
• Participate in hiring interviews, evaluating technical and cultural fit.
• Contribute to internal knowledge bases, documentation, and best‑practice repositories.
• Lead cross‑functional initiatives that drive product improvements and customer satisfaction.

Essential Qualifications

• Associate’s degree or equivalent experience; Bachelor’s in Computer Science or related field preferred.
• Minimum 12 years of experience in technical roles with strong project management skills.
• Proven track record of driving revenue growth, customer satisfaction, and feature adoption.
• Hands‑on experience with SQL, Python (or equivalent), and cloud environments (AWS, Azure, GCP).
• 3+ years of experience with data and cloud technologies—databases, networking, IAM, and compute resources.
• Deep familiarity with DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management.
• Prior experience in a software company’s technical customer‑facing role.
• Excellent interpersonal, communication, and presentation skills at all organizational levels.
• Self‑starter who thrives in ambiguous, fast‑paced, deadline‑oriented environments.
• Ability to work autonomously, tackling complex challenges with minimal guidance.

Preferred Qualifications

• Experience with API integration, web services, and scripting.
• Knowledge of cloud security best practices and compliance frameworks.
• Background in data analytics or data engineering.
• Previous exposure to enterprise AI or machine learning solutions.
• Certifications such as AWS Certified Solutions Architect, Azure Security Engineer, or similar.

Skills & Competencies

• Strategic Thinking – Ability to align technical solutions with business goals.
• Customer‑Centric Mindset – Passion for delivering exceptional service and measurable outcomes.
• Technical Proficiency – Strong grasp of cloud infrastructure, data security, and scripting.
• Communication – Clear, concise, and persuasive verbal and written skills.
• Collaboration – Comfortable working cross‑functionally with engineering, product, sales, and marketing.
• Problem‑Solving – Analytical mindset with a knack for troubleshooting complex issues.
• Leadership – Mentoring, coaching, and influencing peers and stakeholders.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous growth. As a Senior Customer Success Engineer, you will:

• Progress into leadership roles such as Customer Success Manager, Director of Customer Success, or VP of Customer Experience.
• Participate in executive‑level strategy sessions, shaping the future of AI security.
• Access ongoing training, certifications, and industry conferences.
• Work with a diverse, global team that values innovation, collaboration, and impact.
• Lead initiatives that directly influence product direction and customer success metrics.

Work Environment & Culture

Our culture is built on transparency, agility, and a relentless focus on customer value. You’ll find:

• Remote‑first flexibility with optional office setup reimbursement.
• Unlimited paid time off (PTO) to maintain work‑life balance.
• Paid holidays, sick leave, and a comprehensive health, vision, and dental plan.
• Life insurance, short‑term and long‑term disability coverage.
• Equity and performance‑based incentives aligned with company success.
• A collaborative environment where ideas are welcomed and celebrated.
• Commitment to diversity, equity, and inclusion, fostering a culture where everyone can thrive.

Compensation & Benefits

Competitive total compensation ranging from $220,000 to $240,000, inclusive of base salary, performance bonuses, and equity. The final package will be tailored to your experience, location, and role responsibilities. Additional benefits include:

• Health, vision, and dental insurance.
• Life and disability coverage.
• Retirement savings plan with company match.
• Professional development budget.
• Flexible work arrangements and remote work stipend.
• Access to cutting‑edge tools, technologies, and a vibrant community of experts.

How to Apply

If you are ready to lead the charge in secure AI adoption and help enterprises unlock the full potential of their data, we want to hear from you. Submit your application through our careers portal or click the link below to apply directly.

Apply to this role at brighthush

Closing Statement

Join brighthush and become a pivotal part of a mission‑driven team that is setting new standards for AI security. Your expertise will shape how the world trusts and deploys artificial intelligence, ensuring that data remains safe, compliant, and fully leveraged. If you thrive in a fast‑paced, customer‑centric environment and are eager to make a tangible impact, apply today and help us build the future of secure AI.