Senior Customer Success Engineer – AI & Generative Model Adoption & Enablement Lead – Driving Enterprise AI Transformation, Customer Success, and Strategic Innovation at brighthush

About brighthush – Pioneering Responsible AI for Enterprise Impact

At brighthush, we are not merely building AI tools; we are redefining how businesses unlock value from generative models. Our platform transforms experimental models into production‑ready, revenue‑generating solutions that span finance, healthcare, retail, and manufacturing. By orchestrating every phase of the AI lifecycle—from data ingestion and model training to deployment, monitoring, and continuous improvement—brighthush turns experimentation into tangible business outcomes with speed, confidence, and ethical rigor.

We believe that responsible, data‑driven decision making is the cornerstone of sustainable growth. By combining rigorous data governance, ethical AI practices, and intuitive user experiences, brighthush empowers teams—whether data scientists, product managers, or business leaders—to harness AI responsibly and achieve measurable ROI.

Why brighthush Is the Ideal Launchpad for Your Career

Joining brighthush means becoming part of a forward‑thinking, high‑impact team that is shaping the future of AI. Our culture is built on transparency, continuous learning, and a relentless focus on delivering value to our customers. You’ll collaborate with world‑class engineers, data scientists, and product strategists, and you’ll have the opportunity to influence product direction, customer success strategies, and industry best practices.

Key Responsibilities

• Customer Onboarding & Enablement: Lead the end‑to‑end onboarding process for new enterprise clients, ensuring they understand how to leverage brighthush’s platform to meet their business objectives. Design and deliver tailored training programs, workshops, and documentation that accelerate adoption.
• Technical Advisory: Act as the primary technical liaison between customers and our engineering teams. Translate complex AI concepts into actionable insights, and provide guidance on best practices for data preparation, model selection, and deployment pipelines.
• Use‑Case Development: Partner with customers to identify high‑impact use cases, design proof‑of‑concepts, and build scalable solutions that demonstrate measurable ROI. Capture success stories and case studies that showcase the value of generative AI.
• Performance Monitoring & Optimization: Monitor model performance in production, identify drift or degradation, and recommend remediation strategies. Work closely with data scientists to refine models and improve accuracy.
• Feedback Loop & Product Advocacy: Capture customer feedback, pain points, and feature requests. Translate these insights into actionable product enhancements and advocate for customer needs within the organization.
• Cross‑Functional Collaboration: Collaborate with Sales, Marketing, and Product teams to develop go‑to‑market strategies, create enablement content, and support pre‑sales technical discussions.
• Thought Leadership: Represent brighthush at industry events, webinars, and conferences. Publish whitepapers, blog posts, and technical articles that position brighthush as a thought leader in AI adoption.

Success Metrics You’ll Own

• Customer adoption rate of new AI features within the first 90 days.
• Reduction in time‑to‑value for key use cases by at least 30%.
• Customer satisfaction score (CSAT) above 90% for post‑implementation reviews.
• Number of high‑impact use cases that transition from proof‑of‑concept to production.
• Positive feedback loop: 80% of feature requests incorporated into the product roadmap.

Essential Qualifications

• 10+ years of experience in customer success, technical account management, or solutions engineering, preferably in the AI/ML space.
• Deep understanding of generative AI models (e.g., GPT, Stable Diffusion, BERT) and their application across industries.
• Proven track record of successfully onboarding and scaling enterprise AI solutions.
• Strong technical background in data engineering, leading cloud platforms, and containerization.
• Excellent communication skills—able to explain complex technical concepts to both technical and non‑technical audiences.
• Experience with data governance, privacy regulations (GDPR, CCPA), and ethical AI practices.
• Demonstrated ability to manage multiple high‑priority projects simultaneously.

Preferred Qualifications

• Hands‑on experience with large‑scale model training, fine‑tuning, and deployment pipelines.
• Background in a regulated industry (finance, healthcare, or life sciences) with a deep understanding of compliance challenges.
• Familiarity with MLOps tools and CI/CD for ML workflows.
• Experience building and delivering technical workshops or training programs.
• Published technical content or speaking engagements at industry conferences.

Core Skills & Competencies

• Strategic Thinking & Problem Solving
• Customer‑Centric Mindset
• Technical Fluency in AI/ML & Cloud Technologies
• Project Management & Prioritization
• Data‑Driven Decision Making
• Collaboration & Influence Across Teams
• Adaptability & Continuous Learning

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Structured mentorship programs with senior leaders and industry experts.
• Annual learning stipend for courses, certifications, and conferences.
• Internal hackathons and innovation challenges that encourage experimentation.
• Clear career pathways—from Senior Customer Success Engineer to Director of Customer Success or Head of AI Enablement.
• Opportunities to influence product strategy and roadmap based on real‑world customer insights.

Work Environment & Culture

brighthush fosters a culture of openness, curiosity, and collaboration. Our remote‑first model gives you the flexibility to work from anywhere while staying connected through:

• Weekly all‑hands meetings and cross‑functional town halls.
• Dedicated Slack channels for knowledge sharing and quick problem resolution.
• Quarterly virtual team‑building events and annual in‑person retreats.
• Inclusive hiring practices that celebrate diverse perspectives.

Our Commitment to Diversity & Inclusion

We believe that a diverse team fuels innovation. brighthush actively promotes an inclusive environment where every voice is heard, respected, and empowered to contribute. We encourage applicants from all backgrounds to apply and thrive.

Compensation, Perks & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses and equity options.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, parental leave, and flexible work arrangements.
• Wellness programs, mental health resources, and employee assistance programs.
• Technology stipend for home office setup and high‑speed internet.
• Annual company‑wide retreat and quarterly team‑building activities.

How to Apply

If you’re passionate about driving AI adoption, building lasting customer relationships, and shaping the future of enterprise technology, we’d love to hear from you. Click the link below to submit your application and join the brighthush team.

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Join brighthush Today

At brighthush, we’re not just building a platform—we’re building a movement toward responsible, impactful AI. If you’re ready to take on a role that blends technical depth, customer advocacy, and strategic influence, bring your expertise to brighthush and help us empower the next generation of AI‑driven organizations.