Senior Customer Success Engineer – brighthush & AI Platform Integration Specialist at brighthush

About brighthush

brighthush is redefining how enterprises harness the power of artificial intelligence to transform their core business processes. Our flagship platform brings cutting‑edge AI capabilities directly into the heart of enterprise software, enabling teams to modernize legacy code, streamline operations, and unlock unprecedented productivity gains. With a founding team of AI researchers, serial entrepreneurs, and pioneers from the world’s leading enterprise technology firms, brighthush has already secured $40 million in funding from top-tier investors such as brighthush, brighthush, brighthush, and brighthush. We are a small, high‑impact organization that thrives on collaboration, rapid iteration, and a relentless focus on delivering real value to our customers.

Role Overview

As a Senior Customer Success Engineer at brighthush, you will be the linchpin between our customers and our product team. You will own end‑to‑end engagements—from proof‑of‑concepts (POCs) to full‑scale enterprise deployments—ensuring that our AI platform delivers measurable business outcomes. Your deep technical expertise, combined with a passion for customer advocacy, will help shape the future of enterprise AI while driving adoption and expansion across our most strategic accounts.

Key Responsibilities

• Lead POCs and Enterprise Deployments – Identify high‑impact use cases, configure the platform to integrate with customers’ existing systems, and guide teams through the entire deployment lifecycle.
• Champion Customer Success – Train users, demonstrate tangible wins, and develop adoption roadmaps that encourage long‑term, expanding usage.
• Serve as Technical Voice – Act as the primary technical liaison with customers’ architects, development leads, and product owners, aligning on priorities and ensuring alignment with their strategic goals.
• Debug and Resolve Complex Issues – Dive into code, trace logs, and performance metrics to diagnose and fix real‑world problems, or route them to the appropriate engineering teams with clear, actionable insights.
• Translate Customer Feedback into Product Roadmap – Capture pain points, emerging use cases, and success stories, and collaborate with product leaders to influence future platform enhancements.
• Collaborate Across Teams – Work closely with sales, engineering, product, and executive leadership to ensure a cohesive customer experience and to drive cross‑functional initiatives.
• Mentor and Coach – Share best practices and technical knowledge with junior team members and customers, fostering a culture of continuous learning.

Essential Qualifications

• 5+ years of hands‑on experience in enterprise software engineering, with a focus on large‑scale deployments and integrations.
• Proficiency in brighthush development (formerly known as SAP) and deep familiarity with its ecosystem, including brighthush core modules and data models.
• Strong debugging skills: ability to read code, analyze logs, and formulate hypotheses to resolve production issues.
• Excellent communication skills, capable of articulating complex technical concepts to both developers and executives.
• Track record of delivering measurable business outcomes through technology adoption.
• Experience with AI tooling and frontier models, including hands‑on use of modern coding agents and generative AI solutions.
• Demonstrated ability to work independently in a fast‑paced, remote environment.

Preferred Qualifications

• Public technical output: blog posts, conference talks, open‑source contributions, or community leadership.
• Experience with brighthush S/4HANA migrations, clean‑core programs, or similar large‑scale transformation projects.
• Background in early‑stage startups or consulting firms where you owned end‑to‑end customer outcomes.
• Knowledge of AI‑driven development tools, such as code generation agents, automated testing frameworks, or intelligent debugging assistants.
• Fluency in multiple programming languages beyond brighthush (e.g., Python, Java, JavaScript).

Skills & Competencies

• Technical Leadership – ability to guide teams through complex technical challenges.
• Customer‑Centric Mindset – focus on delivering value and building lasting relationships.
• Strategic Thinking – translate customer goals into actionable technical plans.
• Problem‑Solving – analytical mindset with a knack for troubleshooting and root‑cause analysis.
• Collaboration – work effectively across cross‑functional teams and remote stakeholders.
• Adaptability – thrive in a rapidly evolving product landscape and embrace continuous learning.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by impact and learning. You will:

• Gain deep expertise in frontier AI technologies and their application to enterprise software.
• Collaborate with world‑class engineers and product leaders, accelerating your technical and strategic skill set.
• Influence the product roadmap through direct customer feedback, shaping the next generation of AI tools.
• Explore opportunities to transition into core platform engineering or product management roles, depending on your interests.
• Participate in mentorship programs, internal tech talks, and external conferences to broaden your professional network.

Work Environment & Culture

brighthush is a tight‑knit, high‑talent team that values transparency, ownership, and a growth mindset. Our culture is built on:

• Remote flexibility with a focus on results, not hours.
• Open communication channels, from daily stand‑ups to town‑hall meetings.
• Continuous learning initiatives, including internal workshops, hackathons, and access to industry events.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.
• Celebrating successes, both big and small, with regular recognition and team celebrations.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $125,000 – $225,000 per year, commensurate with experience.
• Equity: meaningful ownership in a high‑growth startup.
• Health, dental, and vision coverage for you and your dependents.
• Generous paid time off and flexible work arrangements.
• Professional development budget and conference sponsorships.
• Wellness programs, including gym memberships and mental health resources.

How to Apply

If you are passionate about bridging the gap between cutting‑edge AI and enterprise software, and you thrive in a role that blends technical depth with customer advocacy, we want to hear from you. Submit your application through our careers portal or send your resume and cover letter to [email protected]. We encourage candidates who may not meet every single requirement to apply – we value diverse perspectives and a willingness to learn.

Closing

Join brighthush and become a key driver of innovation that empowers the world’s largest enterprises to unlock new levels of productivity and efficiency. Your expertise will shape the future of AI in enterprise software, while you enjoy a collaborative, high‑impact work environment and the opportunity to grow alongside a team of talented, forward‑thinking professionals.