Senior Customer Success Engineer – Certificate Lifecycle & PKI Management Specialist – Global Remote Leadership Role Driving Digital Trust at brighthush

Welcome to brighthush – The Vanguard of Digital Trust

In a world where every click, transaction, and data exchange can become a potential vulnerability, brighthush stands at the forefront of secure digital transformation. We are not just a technology provider; we are the architects of trust, crafting AI‑driven, enterprise‑grade cybersecurity solutions that empower businesses to thrive in a hyper‑connected ecosystem. With a global footprint that spans continents and a culture built on curiosity, collaboration, and unwavering integrity, brighthush invites you to join a mission that matters.

Role Overview – Senior Customer Success Engineer, Certificate Lifecycle & PKI

We are seeking a seasoned, customer‑centric Senior Customer Success Engineer (CSE) to lead the deployment, automation, and continuous optimization of our flagship Certificate Lifecycle Management (CLM) and Public Key Infrastructure (PKI) platform. In this role, you will partner with CISOs, CTOs, security architects, and cloud leaders from Fortune 500s and fast‑growing tech firms, ensuring they can confidently manage certificates across hybrid, distributed environments.

As a strategic advisor and technical champion, you will drive adoption, troubleshoot complex integrations, and translate customer needs into actionable roadmaps that accelerate their security posture. Your influence will shape product evolution, customer success metrics, and the future of secure digital identity at brighthush.

Key Responsibilities

• Lead Complex Deployments: Own the end‑to‑end installation and configuration of CLM and PKI solutions, guiding customers through multi‑step integrations with cloud, on‑prem, and hybrid infrastructures.
• Technical Thought Leadership: Serve as the subject‑matter expert for all aspects of certificate management, from issuance to revocation, and provide deep dives into advanced features and best practices.
• Customer Enablement & Training: Design and deliver customized workshops, webinars, and documentation that empower technical teams to self‑serve and maximize platform value.
• Strategic Advisory: Partner with executive stakeholders to align security initiatives with business goals, influencing roadmap decisions and adoption strategies.
• Issue Resolution & Escalation Management: Own the full lifecycle of high‑impact incidents, coordinating cross‑functional resources to deliver timely, effective solutions.
• Continuous Improvement: Analyze deployment gaps, surface improvement opportunities, and translate findings into actionable plans that enhance customer success.
• Product Feedback Loop: Capture customer insights and collaborate with product teams to shape future releases that address real‑world challenges.
• Metrics & Reporting: Track adoption metrics, success KPIs, and provide regular status updates to internal stakeholders and customers alike.
• Cross‑Functional Collaboration: Work closely with Sales, Engineering, Product, and Marketing to ensure a seamless customer journey from pre‑sale to post‑deployment.
• Customer Journey Mapping: Map out the entire lifecycle of a customer’s interaction with the CLM/PKI platform, identifying friction points and opportunities for upsell and renewal.

Essential Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field (or equivalent experience).
• Minimum of 5 years of hands‑on experience designing, deploying, and operating large‑scale cloud infrastructure and network security solutions.
• At least 3 years in a customer‑facing or advisory capacity (e.g., Customer Success, Consulting, or Support Engineering).
• Proven track record of driving product adoption, leading complex feature implementations, and delivering high‑impact training programs.
• Strong ability to translate technical requirements into clear, actionable plans that guide customers through advanced use cases.
• Experience building and maintaining relationships with executive‑level stakeholders, including CISOs and CTOs.
• Deep knowledge of PKI concepts, standards, and implementations, including certificate authorities, cryptographic protocols, and directory services.
• Hands‑on experience with directory technologies such as LDAP and Active Directory.
• Excellent communication skills—both written and verbal—across technical and non‑technical audiences.
• Certifications such as CISSP, CISA, or equivalent are highly desirable.

Preferred Qualifications

• Experience managing or integrating with brighthush Active Directory Certificate Services (ADCS).
• Familiarity with leading Public Certificate Authorities such as brighthush.
• Hands‑on experience with Hardware Security Modules (HSMs) or cloud‑based key management services (e.g., brighthush KMS, brighthush Key Vault).
• Proficiency in automation and configuration management tools such as Ansible, Terraform, or similar.
• Knowledge of the ACME protocol or other automated certificate issuance standards.
• Experience with scripting languages (Python, PowerShell, Bash) for automation and data manipulation.
• Background in DevOps or Site Reliability Engineering (SRE) practices.

Core Skills & Competencies

• Technical Expertise: Strong foundation in networking, cloud architecture, and security protocols.
• Consultative Mindset: Ability to ask the right questions, uncover hidden challenges, and propose tailored solutions.
• Project Management: Skilled at coordinating cross‑functional teams, managing timelines, and delivering results under pressure.
• Customer‑Centricity: Passion for delivering exceptional customer experiences and turning challenges into opportunities.
• Adaptability: Comfortable navigating fast‑paced environments and evolving technology landscapes.
• Data‑Driven Decision Making: Leverage metrics and analytics to inform strategy and measure success.
• Communication & Influence: Ability to articulate complex technical concepts to diverse audiences.
• Leadership & Mentorship: Willingness to coach junior team members and foster a culture of continuous improvement.

Career Growth & Learning Pathways

At brighthush, your career trajectory is as dynamic as the technology we build. As a Senior CSE, you’ll have the opportunity to:

• Advance to Lead Customer Success Engineer or Customer Success Manager roles, overseeing larger accounts and cross‑regional teams.
• Transition into Product Management or Technical Evangelism, shaping the future of our security platform and influencing industry standards.
• Participate in continuous learning programs—certifications, workshops, and industry conferences—supported by the company.
• Engage with a global community of experts through internal knowledge‑sharing forums and external industry panels.
• Mentor junior engineers and customer success professionals, fostering a culture of growth and collaboration.
• Take on strategic initiatives such as global customer success strategy, market expansion, or new product launch.

Work Environment & Culture at brighthush

Our hybrid model blends the flexibility of remote work with the collaboration of in‑office hubs. You’ll join a culture that values:

• Trust & Accountability: Empowered to make decisions and take ownership of outcomes.
• Diversity & Inclusion: A vibrant community where every voice is heard and celebrated.
• Innovation: A playground for experimentation, backed by resources and leadership support.
• Work‑Life Balance: Flexible schedules, generous time‑off policies, and wellness programs.
• Continuous Feedback: Regular 1:1s, peer reviews, and transparent performance metrics.
• Community Impact: Opportunities to contribute to open‑source projects and industry initiatives.
• Global Collaboration: Work with colleagues across time zones, cultures, and disciplines.

Compensation, Perks & Benefits

While specific offers are tailored to experience and location, typical compensation packages include:

• Competitive base salary (range: $112,900 – $182,600 per year).
• Performance‑based bonuses and potential equity awards.
• Comprehensive health, dental, and vision plans.
• 401(k) matching and financial wellness resources.
• Unlimited paid time off and flexible working arrangements.
• Professional development stipend and conference sponsorship.
• Employee assistance programs and wellness initiatives.
• Access to cutting‑edge tools, cloud credits, and a modern, fully‑remote toolkit.
• Regular team‑building events, hackathons, and innovation challenges.

Why brighthush is the Right Fit for You

When you join brighthush, you become part of a mission‑driven team that’s reshaping how the world protects its digital assets. You’ll:

• Work on high‑impact projects that directly influence the security posture of Fortune 500s and emerging tech leaders.
• Collaborate with industry pioneers, thought leaders, and a global network of experts.
• Continuously grow your technical and leadership skills through mentorship, certifications, and real‑world challenges.
• Enjoy a culture that celebrates innovation, diversity, and personal well‑being.
• Be recognized for your contributions through transparent recognition programs and career advancement opportunities.

We’re looking for individuals who are not only technically proficient but also possess a genuine passion for customer success, a curiosity for emerging security trends, and a drive to influence the next wave of digital trust.

Ready to Join the brighthush Mission?

Take the next step in your career and help us secure the digital future. Click the link below to submit your application and become part of the brighthush family.