Senior Customer Success Engineer – Digital Analytics & Implementation Specialist – Championing Data‑Driven Growth, Customer Success, and Innovation for Global Brands at brighthush

About brighthush

brighthush is a trailblazing digital analytics platform that transforms raw data into crystal‑clear insights, empowering brands of every size to craft customer journeys that delight, engage, and drive measurable growth. Our mission is simple yet powerful: put customers at the heart of everything we do. By partnering with Fortune 500 leaders, nimble startups, and everything in between, we unlock the full potential of data, turning complex metrics into actionable strategies that accelerate business outcomes.

Founded on curiosity, collaboration, and continuous learning, brighthush has earned recognition on the Inc 5000, brighthush 500, and multiple “Best Places to Work” lists. Our remote‑first culture champions flexibility, inclusivity, and a shared commitment to excellence, ensuring that every voice is heard and every idea has the chance to flourish.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that the best work is done when people feel empowered, supported, and inspired. Our culture is built on:

• People‑First Leadership: Transparent decision‑making, open book financials, and quarterly OKR reviews keep everyone aligned and accountable.
• Continuous Learning: From the Brighthush Academy to industry conferences, we provide the resources and time to deepen your expertise.
• Inclusive Community: Employee Resource Groups, mentorship programs, and regular virtual town halls foster belonging and growth.
• Work‑Life Harmony: Unlimited PTO, flexible hours, and a “Recharge Program” encourage you to disconnect and return refreshed.

Whether you’re a seasoned engineer or a rising star, brighthush offers a dynamic environment where you can shape the future of digital analytics while advancing your career.

Role Overview: Senior Customer Success Engineer – Digital Analytics & Implementation Specialist

As a Senior Customer Success Engineer, you will be the technical bridge between our cutting‑edge platform and our most valued clients. You’ll own the full lifecycle of client engagements—from initial discovery and onboarding to ongoing optimization and expansion—ensuring that each customer not only adopts our solution but also achieves tangible business outcomes. Your deep technical expertise, coupled with a passion for customer success, will help shape the future of digital analytics for some of the world’s most iconic brands.

Key Responsibilities

• Client Champion: Build and nurture long‑term relationships with senior stakeholders, product teams, and engineering leads, becoming the go‑to expert on all things brighthush.
• Implementation Architect: Translate business objectives into technical roadmaps, design scalable data pipelines, and configure the brighthush platform to meet unique client requirements.
• Custom Development: Write, test, and deploy JavaScript, HTML, and CSS scripts that capture advanced analytics events, integrate with third‑party tools, and deliver real‑time dashboards.
• Performance Optimization: Leverage browser dev tools, page‑load lifecycle knowledge, and best practices to ensure fast, reliable data collection across browsers and devices.
• Cross‑Functional Collaboration: Partner with Product, Engineering, and Sales teams to provide feedback on feature requests, roadmap priorities, and client pain points.
• Thought Leadership: Present at client workshops, webinars, and internal knowledge sessions, sharing insights on digital analytics trends and best practices.
• Continuous Improvement: Identify opportunities to streamline onboarding, reduce time‑to‑value, and increase adoption rates through process enhancements and automation.
• Travel & On‑Site Support: Provide on‑site technical support and training for key accounts (up to 10% travel).

Essential Qualifications

• 5+ years of hands‑on experience in digital solutions development, implementation, or client‑facing technical roles.
• Proficiency in JavaScript, HTML, CSS, and at least one modern front‑end framework (React, Angular, Vue, or native mobile).
• Deep understanding of web analytics ecosystems, including brighthush Analytics, brighthush Targeting, brighthush Optimization, and brighthush Data Insights.
• Expertise in browser developer tools, debugging, and performance tuning.
• Strong project management skills: ability to juggle multiple client engagements, deliver on tight deadlines, and adapt to shifting priorities.
• Excellent communication and presentation skills, with the ability to translate complex technical concepts to both technical and non‑technical audiences.
• Experience in Professional Services, Customer Success, Sales Engineering, or Solutions Consulting is highly desirable.
• Commitment to diversity, equity, and inclusion—actively engaging with Employee Resource Groups and fostering an inclusive environment.

Preferred Qualifications

• Background in UX/UI best practices and front‑end performance optimization.
• Experience building custom integrations or connectors for SaaS platforms.
• Knowledge of data privacy regulations (GDPR, CCPA) and data governance frameworks.
• Previous exposure to large enterprise deployments and complex data ecosystems.

Skills & Competencies

• Technical Proficiency: JavaScript, HTML, CSS, React/Angular/Vue, browser dev tools.
• Analytical Thinking: Ability to dissect complex problems, propose elegant solutions, and validate outcomes.
• Customer‑Centric Mindset: Passion for delivering value, anticipating needs, and turning challenges into opportunities.
• Collaboration: Comfortable working across multiple teams and time zones in a remote‑first environment.
• Adaptability: Thrive in a fast‑moving, ambiguous setting while maintaining focus on deliverables.
• Leadership: Mentor junior engineers, lead workshops, and influence product direction.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater impact. As a Senior Customer Success Engineer, you will:

• Progress to Lead CSE or Customer Success Manager roles, overseeing larger portfolios and strategic initiatives.
• Participate in our Brighthush Academy, a structured learning program covering advanced analytics, leadership, and emerging technologies.
• Attend industry conferences, hackathons, and webinars—often with travel support—to stay ahead of market trends.
• Contribute to product roadmaps, influencing the next generation of features and capabilities.
• Earn certifications in analytics platforms, project management, or data science through our partnership with leading educational providers.

Work Environment & Culture

brighthush is a remote‑first company that values flexibility, collaboration, and continuous improvement. Our culture is built on:

• Inclusive Community: Employee Resource Groups, mentorship programs, and regular virtual town halls foster belonging and growth.
• Fun & Engagement: Seasonal challenges, virtual game nights, and occasional in‑person meetups keep the energy high.
• Transparency: Open book financials, quarterly OKR reviews, and regular feedback loops keep everyone aligned.
• Wellness & Balance: Unlimited PTO, flexible work hours, and a “Recharge Program” encourage disconnecting after three years of continuous work.

Compensation & Benefits

We offer a competitive total rewards package designed to attract, retain, and motivate top talent.

• Base Salary: $120,000 – $150,000 (commensurate with experience).
• Bonus & Equity: Performance‑based bonus and stock options that align your success with the company’s growth.
• Health & Wellness: Comprehensive medical, dental, and vision plans (99% medical base plan covered by brighthush), FSA, HSA, and telehealth services.
• Financial Security: 401(k) with employer match, life & disability insurance, and critical illness coverage.
• Perks: Unlimited PTO, parental leave, adoption support, wellness app discounts, pet insurance discounts, and a monthly business expense stipend.
• Professional Development: Annual learning budget, conference travel, and a one‑time work‑from‑home stipend.
• Tech & Swag: Company‑branded MacBook, accessories, and swag delivered to your doorstep.
• Recognition & Growth: Employee referral bonuses, lead referral programs, and a robust rewards system for outstanding contributions.

Recruitment Process

Our interview journey is designed to be thorough yet respectful of your time. It typically includes:

• Recruiter Screening (30 min)
• Technical Assessment (coding or case study)
• Hiring Manager Interview (60 min)
• VP of Customer Success Engineering Interview (30 min)
• Chief Product Officer Interview (30 min)
• CEO Interview (30 min)

Optional: Meet with an Employee Resource Group member if you wish to explore our inclusive community further.

How to Apply

Ready to take the next step? If you’re driven by curiosity, thrive on solving complex problems, and want to help shape the future of digital analytics, we want to hear from you. At brighthush, you’ll find a place where your ideas are valued, your growth is accelerated, and your contributions directly impact the success of world‑class brands.

Apply now by submitting your resume and a brief cover letter outlining why you’re the perfect fit for this role. We look forward to exploring how you can bring your expertise to our dynamic team.

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